At a Glance
- Tasks: Proactively contact customers to guide them through their mortgage journey.
- Company: Join Habito by Monzo, a tech-driven mortgage service.
- Benefits: Flexible working hours, competitive pay, and a supportive team environment.
- Other info: Opportunity to grow in a fast-paced, innovative company.
- Why this job: Make a real difference in people's lives by helping them secure their dream homes.
- Qualifications: Energetic, organised, and passionate about customer support.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for Mortgage Experience team members. Habito by Monzo is making it easier than ever to get a mortgage, with cutting-edge technology and a straightforward service that puts customers in control. We are looking for an energetic team member who is passionate about supporting customers through our online journey, either online or over the phone, which will result in them finding H.O.M.E.
More about what you’ll do:
- Your role will be focused on outbound contact. You will predominantly be proactively contacting customers to offer support and guidance through the Habito by Monzo online journey. This will be a combination of our retention database and customers who have spoken to a Mortgage Expert but not submitted a mortgage application.
Responsibilities:
- Proactively contacting customers to guide them through the online journey, with the ultimate aim of getting them to provide everything needed to have a mortgage application submitted.
- Being efficient, organised and managing numerous leads, diarising to contact customers at the appropriate time.
- Creating a best in class advice service for all customers, keeping customers fully informed throughout the process.
- Providing a 5-star customer experience throughout all interactions, putting the customer first.
Mortgage Experience employer: Habito
At Habito by Monzo, we pride ourselves on being an exceptional employer that values innovation and customer-centricity. Our vibrant work culture fosters collaboration and personal growth, offering team members the opportunity to develop their skills in a supportive environment while making a real difference in customers' lives. Located in a dynamic setting, we provide unique benefits and a commitment to employee well-being, ensuring that every team member feels valued and empowered to succeed.
