At a Glance
- Tasks: Support daily store operations and lead a diverse team to achieve sales targets.
- Company: Join Habitat for Humanity, a global leader in fighting poverty and homelessness.
- Benefits: Enjoy a competitive salary, pension, and opportunities for personal growth.
- Other info: Flexible hours and a supportive environment for personal and professional development.
- Why this job: Make a real difference in your community while gaining valuable retail management experience.
- Qualifications: Customer service experience and a passion for retail and community impact.
The predicted salary is between 25000 - 30000 £ per year.
Habitat for Humanity Great Britain (Habitat GB) is part of the global Habitat for Humanity Federation fighting global poverty and homelessness. We believe that a decent home helps to permanently break the cycle of poverty and allows families to achieve strength, stability, and self-reliance. In support of our mission, Habitat GB has introduced a new home improvement retail store to Great Britain called Habitat ReStore, which sells donated home furnishings, appliances, and renovation materials.
About the Role
Our Assistant Managers (ASMs) play a vital role in supporting Habitat GB's management team with the day-to-day running and overall success of our shops. Acting as a key link between staff, volunteers, and management, ASMs help ensure the store operates efficiently, delivers excellent customer service, and meets sales and operational targets. This is a hands-on role that involves overseeing shop floor activity, supporting and motivating volunteers and staff, maintaining high standards of merchandising and presentation, and ensuring a safe, welcoming environment for customers and donors.
Key tasks:
- Opening, closing and managing the shop, including setting up the till and cashing up at the end of the day.
- Conducting a shop floor walk and health & safety compliance checks.
- Checking shop emails and cascading key messages to the team.
- Securing the shop and ensuring housekeeping and cleaning is completed.
- Working with Habitat GB and ReStores management team to meet sales targets.
- Ensuring the optimum price point for all stock items and promotional merchandise.
- Following all company policies, shop standards and operating procedures.
- Preparing and completing shop administration, including cash handling and banking functions.
- Performing management till functions such as refunds.
- Providing direction and support to shop volunteers.
- Ensuring all Security, Health and Safety policies and procedures are adhered to.
- Supporting Habitat GB's management team with the recruitment of shop volunteers.
- Maintaining the highest standards of shop merchandising and visual layout.
- Ensuring maximum stock availability through effective stock control and shop replenishment.
- Actively promoting Gift Aid to maximise contributions from donations.
- Answering the shop telephone and taking messages from customers and internal teams.
- Ensuring excellent shop standards at the end of the trading day.
- Managing, posting, and updating our retail eCommerce platforms.
What you'll gain from being an Assistant Manager:
- Experience working as part of, and leading, a diverse team.
- Shop management and retail management experience.
- Opportunity to improve your management, leadership and interpersonal skills.
- Stock organisation, processing, pricing and merchandising skills.
- Cash handling skills, including management cash functions.
- Understanding of sales information, including takings.
- Commercial knowledge and skills.
- Understanding of policies and procedure.
- Administrative skills.
- IT skills.
- Additional learning and development opportunities.
About you:
- 1-2 years of customer service experience with an understanding of good customer service skills.
- Proficient in technology (including Microsoft Outlook/Teams), retail management systems, and social media for marketing.
- Previous experience leading people or managing a retail operation is preferred and/or a willingness to learn.
- Ability to perform heavy lifting (up to 30 pounds) and walk, stand, sit, and stair climb on a frequent basis.
- Commitment to our values & behaviours.
- Enthusiastic and committed to achieving shop targets and KPIs.
- Flexible and adaptable approach.
- Ability to work as a team and on your own initiative.
- Able to build good working relationships.
- Good communication skills.
Safer Recruitment at Habitat GB
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you will also be required to agree to a basic DBS check.
Our Commitment
We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want ReStore to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated regardless of race, gender, age, religion, identity and experience.
Benefits: Company pension, Sick pay.
Work Location: In person.
Assistant Store Manager in London employer: Habitat for Humanity GB
Habitat for Humanity Great Britain is an exceptional employer, offering a unique opportunity to make a meaningful impact in the fight against housing poverty and homelessness. With a strong commitment to employee wellbeing, flexible working arrangements, and a culture that values diversity and inclusion, you will thrive in an environment that encourages professional growth and collaboration. Join us in this pivotal role and help shape the future of corporate partnerships while transforming lives and communities across the globe.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in London
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Assistant Store Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Habitat for Humanity GB:Don’t forget to personalise your application for Habitat for Humanity GB! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Habitat for Humanity GB
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Habitat for Humanity GB offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Habitat for Humanity GB and contribute positively during your temporary stint.
