Assistant Store Manager

Habitat for Humanity Great Britain (Habitat GB) is part of the global Habitat for Humanity Federation fighting global poverty and homelessness. We believe that a decent home helps to permanently break the cycle of poverty and allows families to achieve strength, stability, and self-reliance.

In support of our mission, Habitat GB has introduced a new home improvement retail store to Great Britain called Habitat ReStore, which sells donated home furnishings, appliances, and renovation materials. Habitat has already successfully introduced ReStore to other parts of its global network, including in the USA, Canada, and Ireland, with all proceeds helping us ensure more people have access to decent homes. Habitat GB is growing. We are an innovative, entrepreneurial social enterprise that has been increasing our capacity for impact each and every year. Together, we are building a better, more inclusive world for everyone.

About the Role

Our Assistant Managers (ASMs) play a vital role in supporting Habitat GB's management team with the day-to-day running and overall success of our shops. Acting as a key link between staff, volunteers, and management, ASMs help ensure the store operates efficiently, delivers excellent customer service, and meets sales and operational targets. This is a hands-on role that involves overseeing shop floor activity, supporting and motivating volunteers and staff, maintaining high standards of merchandising and presentation, and ensuring a safe, welcoming environment for customers and donors. ASMs help drive sales performance while promoting our mission, values, and commitment to sustainability.

Working closely with Habitat GB and ReStore's management team, ASMs also assist with stock control, donation processing, cash handling, ensuring compliance with health and safety and organisational policies. They play an important role in creating a positive team culture, providing guidance, and supporting the development of volunteers. This role is ideal for someone who is looking to take their first step into retail management, is organised, proactive, passionate about retail, customer service, and making a meaningful difference within the community.

Key tasks

• Opening, closing and managing the shop, which could include but not limited to: Setting up the till and cashing up at the end of the day
• Conducting a shop floor walk
• Conducting health and safety checks
• Experience working as part of, and leading, a diverse team.
• Shop management and retail management experience.
• Key holder experience.
• Opportunity to improve your management, leadership and interpersonal skills.
• Stock organisation, processing, pricing and merchandising skills.
• Cash handling skills, including management cash functions.
• Understanding of sales information, including takings.
• Commercial knowledge and skills.
• Understanding of policies and procedures.
• Administrative skills.
• IT skills.
• Additional learning and development opportunities.

This is not intended to be an exhaustive list. Job descriptions may be subject to change. The post holder may be required to undertake additional duties as reasonably directed by the ReStore management team, commensurate with the scope and level of this role.

About you

• 1-2 years of customer service experience with an understanding of good customer service skills.
• Proficient in technology (including Microsoft Outlook/Teams), retail management systems, and social media for marketing.
• Previous experience leading people or managing a retail operation is preferred and/or a willingness to learn.
• Ability to perform heavy lifting (up to 30 pounds) and walk, stand, sit, and stair climb on a frequent basis.
• Commitment to our values.