Support Coordinator

Support Coordinator

Bishop Auckland Temporary 28800 - 48000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support clients by managing calls, scheduling bookings, and arranging onsite support.
  • Company: Join Habit Health, a nationwide leader in rehabilitation and empowering lives.
  • Benefits: Enjoy professional development funding, a vibrant team culture, and well-being initiatives.
  • Why this job: Make a real impact while working in a supportive environment with great social events.
  • Qualifications: 1+ years in customer service, excellent communication skills, and strong organisational abilities.
  • Other info: This is a 12-month fixed-term role covering maternity leave; applicants must reside in New Zealand.

The predicted salary is between 28800 - 48000 £ per year.

Habit Health is a nationwide healthcare provider, specialising in the rehabilitation space. We enable people to live their best lives and empower our teams to realise their full potential. Our Auckland CBD branch is looking for an enthusiastic Support Coordinator who will thrive on creating a lasting impression with workplace clients seeking our support. We are looking for someone who is available to work late morning shifts and is also able to cover occasional Saturday shifts. This is a fixed-term role for 12 months to cover a period of maternity leave.

Main Responsibilities

  • Respond to high volume calls/emails
  • Schedule client bookings with a nationwide network of Counsellors
  • Arrange onsite/trauma support at customer workplaces
  • Escalate new leads to account managers

The Benefits Of Working With Us

  • Annual budget set aside for professional development / study
  • Fixed term role for 12 months
  • Great team culture with regular social events, weekly treats, award schemes
  • Well-being initiatives: annual eye exam, flu vaccination, access to EAP services

The Ideal Candidate

  • 1+ years in customer service/office administration
  • Warm telephone manner and clear speaking voice
  • Fast and accurate typing skills
  • Organised and resilient

If you think you have the experience and can-do attitude to make it even bigger with an organisation that rewards your worth, click APPLY.

Applicants must be currently residing in New Zealand, and must be either New Zealand citizen or permanent resident. If you have any questions, email HR@Habit.co.nz. Confidentiality is assured. Habit Health is an equal opportunity employer, dedicated to diversity hiring and providing a safe space to people of all cultures, languages, experiences and backgrounds.

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Contact Detail:

Habit Health Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Support Coordinator

✨Tip Number 1

Familiarise yourself with Habit Health's mission and values. Understanding their focus on rehabilitation and empowering clients will help you align your responses during interviews, showcasing how your personal values resonate with theirs.

✨Tip Number 2

Prepare to discuss your customer service experience in detail. Since the role requires a warm telephone manner and resilience, think of specific examples where you've successfully handled high-pressure situations or resolved client issues.

✨Tip Number 3

Highlight your organisational skills by preparing a mock schedule for client bookings. This will demonstrate your ability to manage multiple tasks efficiently, which is crucial for the Support Coordinator role.

✨Tip Number 4

Show enthusiasm for professional development opportunities. Mention any relevant training or courses you've completed, and express your eagerness to continue learning, as Habit Health values growth and development within their team.

We think you need these skills to ace Support Coordinator

Customer Service Skills
Effective Communication
Organisational Skills
Time Management
Problem-Solving Skills
Attention to Detail
Typing Proficiency
Resilience
Ability to Work Under Pressure
Scheduling and Coordination
Empathy and Compassion
Team Collaboration
Adaptability
Proficiency in Office Software

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Support Coordinator position. Tailor your application to highlight relevant experience in customer service and office administration.

Craft a Compelling Cover Letter: In your cover letter, mention the job number 2016 as specified. Use this opportunity to showcase your warm telephone manner and organisational skills, and explain why you are passionate about supporting clients in a healthcare setting.

Highlight Relevant Experience: Make sure your CV emphasises your experience in customer service or office administration. Include specific examples of how you've successfully managed high volume calls or scheduled appointments in previous roles.

Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Support Coordinator role.

How to prepare for a job interview at Habit Health

✨Show Your Customer Service Skills

As a Support Coordinator, you'll be dealing with high volumes of calls and emails. Make sure to highlight your customer service experience during the interview. Share specific examples of how you've successfully handled challenging situations or provided exceptional support in previous roles.

✨Demonstrate Organisational Skills

The role requires strong organisational abilities, especially when scheduling client bookings. Be prepared to discuss how you manage your time and prioritise tasks. You might even want to bring a planner or digital tool that you use to stay organised as a visual aid.

✨Communicate Clearly and Warmly

A warm telephone manner and clear speaking voice are essential for this position. Practice your communication skills before the interview. You could even do a mock interview with a friend to ensure you come across as friendly and professional.

✨Be Ready for Scenario Questions

Expect scenario-based questions that assess your problem-solving abilities and resilience. Think about past experiences where you had to think on your feet or adapt quickly to changes. Prepare to explain your thought process and the outcomes of your actions.

Support Coordinator
Habit Health
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  • Support Coordinator

    Bishop Auckland
    Temporary
    28800 - 48000 £ / year (est.)

    Application deadline: 2027-06-19

  • H

    Habit Health

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