At a Glance
- Tasks: Deliver top-notch customer service and manage tenant inquiries at our Bradford contact centre.
- Company: Habinteg champions inclusive housing, creating homes for everyone across the UK.
- Benefits: Enjoy a competitive salary, potential for permanent role, and a supportive work environment.
- Other info: Open to all backgrounds; we encourage diverse applicants to apply!
- Why this job: Join a mission-driven team focused on making a real difference in people's lives.
- Qualifications: Customer service experience and a passion for inclusivity are essential.
The predicted salary is between 21000 - 26000 £ per year.
Based: Bradford (This role is based at Head office, BD11 1DR)
Hours: full time 35 hours/week
Contract: 12-month fixed term, potential to become permanent
Salary: £24,648.00
About Us
People come to work for Habinteg because they believe in what matters to us. Inclusion drives all that we do, be that the services we offer to tenants, the environments we create or the homes we deliver. One in four people in this country are disabled but most homes are designed to exclude them. We believe in designing homes and creating neighbourhoods that everyone can share and enjoy. We have 3200 homes across the country from Tyneside to Cornwall. We are champions of the Lifetime Homes Standard and provide expert training and consultancy through our Centre for Accessible Environments (CAE) in-house team.
About The Role
You will be responsible for delivering excellent customer service to our tenants based at our Bradford Customer Service Contact Centre. This is a generic and rewarding role - and a challenging one. You will be required to take incoming calls from our tenants, diagnose repairs, liaising with contractors, keeping tenants up to date, making outbound calls to improve the overall service levels and will be committed to Habinteg's inclusive housing mission.
About You
- Possess a commitment to delivering customer service excellence and a reputation for ensuring complete customer satisfaction.
- You will be committed, and enthusiastic, thriving on the challenges of working independently and the responsibility and rewards that brings.
- You will have some experience and knowledge of housing.
- You will be flexible and agile in your approach, being able to adapt your approach to different circumstances and service demands.
We understand that one person can't always meet every area of a job description so if you are interested and feel you may be suitable, please do get in touch or apply using the details below.
For a copy of the job description please email our recruitment department and to apply please visit our website.
Closing date: This role will remain open until the position has been filled so don't miss submitting your application!
We are proud to be a Disability Confident Employer and welcome candidates with disabilities, long-term health conditions to apply for our roles. We encourage jobseekers from all backgrounds and experiences to express their interest.
If you have any questions, please feel free to email the HR department.
Seniority level: Entry level
Employment type: Contract
Job function: Customer Service
Industries: Administrative and Support Services
Customer Services Assistant in Bradford employer: Habinteg
At Habinteg, we pride ourselves on being an inclusive employer that values the voices of our tenants and employees alike. As a Customer Engagement Officer, you will be part of a supportive work culture that prioritises collaboration and meaningful involvement, offering you the chance to make a real impact in the community. With flexible working arrangements in Bradford and a commitment to employee growth, we provide a unique opportunity for you to develop your skills while contributing to positive change in housing services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant in Bradford
✨Tip Number 1
Familiarise yourself with Habinteg's mission and values, especially their commitment to inclusion. This will help you align your responses during any interviews or conversations with the hiring team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond to ensure customer satisfaction, as this role heavily focuses on delivering excellent service.
✨Tip Number 3
Show your adaptability by being ready to discuss how you've handled challenging situations in the past. The role requires flexibility, so demonstrating your ability to adjust to different circumstances will be beneficial.
✨Tip Number 4
Network with current or former employees of Habinteg if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Services Assistant in Bradford
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Customer Services Assistant role. Tailor your application to highlight how your skills and experiences align with their needs.
Highlight Relevant Experience:Emphasise any previous customer service experience you have, especially in housing or related fields. Use specific examples to demonstrate your commitment to customer satisfaction and your ability to handle challenges.
Show Your Enthusiasm:Express your passion for inclusive housing and customer service in your cover letter. Mention why you want to work for Habinteg and how you can contribute to their mission of creating accessible homes.
Proofread Your Application:Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Habinteg
✨Understand Habinteg's Mission
Before your interview, take some time to research Habinteg and their commitment to inclusion in housing. Being able to articulate how you align with their mission will show your genuine interest in the role.
✨Showcase Customer Service Skills
Prepare examples from your past experiences that demonstrate your ability to deliver excellent customer service. Highlight situations where you resolved issues or improved customer satisfaction, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle difficult calls or manage multiple tasks, as these are common challenges in a customer service environment.
✨Demonstrate Flexibility and Adaptability
Since the role requires flexibility in approach, be prepared to discuss times when you adapted to changing circumstances or service demands. This will illustrate your ability to thrive in a dynamic work environment.
