At a Glance
- Tasks: Lead tenant engagement activities and help shape better services for a more inclusive future.
- Company: Join Habinteg, a forward-thinking organisation focused on tenant involvement and community impact.
- Benefits: Part-time hours, hybrid work, and the chance to make a real difference in people's lives.
- Other info: Dynamic role with opportunities for creativity and collaboration in a supportive environment.
- Why this job: Be at the heart of customer engagement and empower tenants to influence decisions.
- Qualifications: Experience in tenant involvement or customer engagement and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Help tenants shape better homes, stronger services and a more inclusive future. Habinteg is looking for a proactive, organised and people-focused Customer Engagement Officer to help us strengthen how tenants influence the services they receive. This is a temporary-to-permanent, part-time position for 14 hours per week, offering an exciting opportunity to work at the heart of customer engagement, supporting tenants to have their voices heard and helping colleagues embed meaningful involvement across the organisation.
About the role
As Customer Engagement Officer, you will lead and coordinate a wide range of tenant involvement activities, from developing Habinteg's Customer Engagement Strategy to supporting scrutiny, listening events, tenant conferences, task and finish groups, editorial panels and customer-led improvement work. You will play a key role in ensuring engagement is inclusive, effective, well supported and clearly linked to service improvement.
You will work closely with tenants, colleagues and external partners, providing practical support, producing clear reports, monitoring actions and helping to turn feedback into meaningful change. You will also support consumer standards compliance, analyse performance information and help ensure customer engagement delivers value for money.
What you'll be doing
- Developing and supporting delivery of Habinteg's Customer Engagement Strategy and action plan.
- Promoting tenant involvement and helping embed customer voice across services.
- Supporting tenant scrutiny, co-regulation, listening events, conferences and representative groups.
- Preparing agendas, minutes, reports, recommendations and follow-up actions.
- Working with colleagues to improve services through customer insight and involvement.
- Managing tenant engagement budgets and ensuring activities deliver value for money.
- Building effective partnerships and keeping up to date with good practice and regulatory requirements.
About you
We're looking for someone with strong experience of tenant involvement or customer engagement, a good understanding of housing services and regulatory expectations, and the confidence to work with a wide range of people. You'll be skilled at building relationships, organising activity, analysing information and producing clear, useful written reports.
You will be approachable, resilient and calm under pressure, with a strong commitment to inclusion, respect and dignity. You'll bring creativity, sound judgement and a customer-focused approach, alongside the ability to prioritise work, meet deadlines and support tenants to participate with confidence.
At Habinteg, inclusion is central to who we are and how we work. In this role, you'll help create genuine opportunities for tenants to influence decisions, improve services and make a lasting difference. If you are motivated by collaboration, accountability and positive change, we would love to hear from you.
Closing date: 16 August 2026
Interview date: 18 August 2026
We reserve the right to close this vacancy early if we receive a high volume of suitable applications, so early applications are encouraged. We are proud to be a Disability Confident Employer and welcome candidates with disabilities. We encourage jobseekers from all backgrounds and experiences to express their interest, and to contact us if you would like to chat or discuss reasonable adjustments for your application or the interview process. We are unable to provide visa sponsorship; only candidates with the legal right to work in the UK will be considered.
Base: Bradford (Hybrid)
Hours: 14 hours / Part-time
Customer Engagement Officer in Bradford employer: Habinteg
At Habinteg, we pride ourselves on being an inclusive employer that values the voices of our tenants and employees alike. As a Customer Engagement Officer, you will be part of a supportive work culture that prioritises collaboration and meaningful involvement, offering you the chance to make a real impact in the community. With flexible working arrangements in Bradford and a commitment to employee growth, we provide a unique opportunity for you to develop your skills while contributing to positive change in housing services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Officer in Bradford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Habinteg and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Habinteg and let us see your personality shine through!
We think you need these skills to ace Customer Engagement Officer in Bradford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Habinteg.
Get Familiar with Our Brand:Before applying, take some time to learn about Habinteg and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Habinteg
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Habinteg.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Habinteg will surely appreciate.
