At a Glance
- Tasks: Deliver excellent customer service and support tenants with their housing needs.
- Company: Habinteg, a champion of inclusive housing and community-focused environments.
- Benefits: Competitive salary, supportive work culture, and opportunities for personal growth.
- Other info: Join a diverse team committed to accessibility and inclusion.
- Why this job: Make a real difference in people's lives by promoting inclusive housing.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 25516 - 25516 £ per year.
Location & Hours Based: Bradford (This role is based at Head office, BD11 1DR)
Hours: full time – 35 hours/week - Fixed term 12 months
Salary: £25,516.64
About Us
People come to work for Habinteg because they believe in what matters to us. Inclusion drives all that we do, be that the services we offer to tenants, the environments we create or the homes we deliver. One in four people in this country are disabled but most homes are designed to exclude them. We believe in designing homes and creating neighbourhoods that everyone can share and enjoy. We have 3300 homes across the country from Tyneside to Cornwall. We are champions of the Lifetime Homes Standard and provide expert training and consultancy through our Centre for Accessible Environments (CAE) in-house team.
About the Role
You will be responsible for delivering excellent customer service to our tenants based at our Bradford Customer Service Contact Centre. This is a generic and rewarding role - and a challenging one. You will be required to take incoming calls from our tenants, diagnose repairs, liaise with contractors, keep tenants up to date, make outbound calls to improve the overall service levels and will be committed to Habinteg’s inclusive housing mission.
About You
- Possess a commitment to delivering customer service excellence and a reputation for ensuring complete customer satisfaction.
- You will be committed, and enthusiastic, thriving on the challenges of working independently and the responsibility and rewards that brings.
- You will have some experience and knowledge of housing.
- You will be flexible and agile in your approach, being able to adapt your approach to different circumstances and service demands.
We understand that one person can’t always meet every area of a job description so if you are interested and feel you may be suitable, please do get in touch or apply using the details below. This position will remain open until Date to be added, so don’t delay submitting your application!
Interview date: 11 June 2026
We are proud to be a Disability Confident Employer and welcome candidates with disabilities, long-term health conditions to apply for our roles. We encourage jobseekers from all backgrounds and experiences to express their interest, and to contact us at recruitment@habinteg.org.uk if you would like to chat to us or discuss reasonable adjustments for your application or interview process.
Tenant Support Advisor — Inclusive Housing in Bradford employer: Habinteg Housing Association
At Habinteg, we are dedicated to fostering an inclusive work environment where every employee is valued and empowered. Located in Bradford, our head office offers a supportive culture that prioritises personal growth and development, alongside a commitment to delivering exceptional service to our tenants. Join us in making a meaningful impact in the housing sector while enjoying the benefits of a collaborative team atmosphere and opportunities for professional advancement.
Contact Details:
Habinteg Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Support Advisor — Inclusive Housing in Bradford
✨Tip Number 1
Get to know the company! Research Habinteg's mission and values, especially their commitment to inclusive housing. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Be flexible and adaptable! The job description mentions the need for agility in your approach. Prepare to discuss how you've successfully navigated changes or challenges in previous roles, as this will demonstrate your ability to thrive in a dynamic environment.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It shows initiative and gives you a better chance of being noticed. Plus, if you have any questions, don’t hesitate to reach out to us!
We think you need these skills to ace Tenant Support Advisor — Inclusive Housing in Bradford
Some tips for your application 🫡
Show Your Passion for Inclusion:When writing your application, let your enthusiasm for inclusive housing shine through. We want to see how much you care about creating environments that everyone can enjoy, so share any relevant experiences or thoughts on the subject!
Tailor Your Application:Make sure to customise your application to highlight your customer service skills and any housing experience you have. We love seeing how your background aligns with our mission, so don’t hold back on showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for the Tenant Support Advisor role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Habinteg Housing Association
✨Know Your Stuff About Inclusive Housing
Before the interview, brush up on what inclusive housing means and how it impacts tenants. Familiarise yourself with Habinteg's mission and values, especially their commitment to accessibility. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about situations where you went above and beyond for a customer or resolved a challenging issue. This will demonstrate your commitment to customer satisfaction, which is key for this role.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to tenant support. Practice responding to questions like how you would handle a difficult tenant call or how you would prioritise multiple requests. This will help you think on your feet and show your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewers. Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
