At a Glance
- Tasks: Deliver top-notch customer service and support our tenants in Bradford.
- Company: Join Habinteg, a champion of inclusive housing for everyone.
- Benefits: Enjoy a competitive salary, flexible hours, and a supportive work environment.
- Other info: Open to all backgrounds; we value diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Passion for customer service and some housing knowledge preferred.
The predicted salary is between 25516 - 25516 £ per year.
Location & Hours Based: Bradford (This role is based at Head office, BD11 1DR)
Hours: full time – 35 hours/week - Fixed term 12 months
Salary: £25,516.64
About Us
People come to work for Habinteg because they believe in what matters to us. Inclusion drives all that we do, be that the services we offer to tenants, the environments we create or the homes we deliver. One in four people in this country are disabled but most homes are designed to exclude them. We believe in designing homes and creating neighbourhoods that everyone can share and enjoy. We have 3300 homes across the country from Tyneside to Cornwall. We are champions of the Lifetime Homes Standard and provide expert training and consultancy through our Centre for Accessible Environments (CAE) in-house team.
About the Role
You will be responsible for delivering excellent customer service to our tenants based at our Bradford Customer Service Contact Centre. This is a generic and rewarding role - and a challenging one. You will be required to take incoming calls from our tenants, diagnose repairs, liaise with contractors, keep tenants up to date, make outbound calls to improve the overall service levels and will be committed to Habinteg’s inclusive housing mission.
About You
- Possess a commitment to delivering customer service excellence and a reputation for ensuring complete customer satisfaction.
- You will be committed, and enthusiastic, thriving on the challenges of working independently and the responsibility and rewards that brings.
- You will have some experience and knowledge of housing.
- You will be flexible and agile in your approach, being able to adapt your approach to different circumstances and service demands.
We understand that one person can’t always meet every area of a job description so if you are interested and feel you may be suitable, please do get in touch or apply using the details below. This position will remain open until Date to be added, so don’t delay submitting your application!
Interview date: 11 June 2026
We are proud to be a Disability Confident Employer and welcome candidates with disabilities, long-term health conditions to apply for our roles. We encourage jobseekers from all backgrounds and experiences to express their interest, and to contact us at recruitment@habinteg.org.uk if you would like to chat to us or discuss reasonable adjustments for your application or interview process.
Customer Services Assistant in Bradford employer: Habinteg Housing Association
Habinteg is an exceptional employer that champions inclusion and accessibility, making it a rewarding place to work for those passionate about customer service and social impact. Located in Bradford, our supportive work culture fosters personal and professional growth, offering employees the chance to contribute to meaningful projects that enhance the lives of tenants across the country. With a commitment to diversity and a focus on employee well-being, we provide a dynamic environment where every team member can thrive and make a difference.
Contact Details:
Habinteg Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant in Bradford
✨Tip Number 1
Get to know the company! Research Habinteg's mission and values, especially their commitment to inclusion. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Services Assistant and how you'd handle them. Role-playing with a friend can help you feel more confident when those tricky questions come up.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and the role. They might even share tips that could give you an edge in your interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Habinteg and their mission to create inclusive housing.
We think you need these skills to ace Customer Services Assistant in Bradford
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you’re passionate about delivering excellent customer service. Share any experiences that highlight your commitment to helping others and how you’ve gone the extra mile in previous roles.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Customer Services Assistant role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your unique experiences and perspectives that align with our mission of inclusion and accessibility.
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at Habinteg Housing Association
✨Know Your Stuff
Before the interview, make sure you understand Habinteg's mission and values. Familiarise yourself with their commitment to inclusion and how it impacts customer service. This will show that you’re genuinely interested in the role and align with their goals.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about situations where you went above and beyond for a customer or resolved a challenging issue. This will demonstrate your commitment to customer satisfaction.
✨Be Ready to Adapt
Since the role requires flexibility, think of times when you had to adapt your approach to meet different demands. Be ready to discuss how you handle unexpected situations and maintain service levels, as this is crucial for the role.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how they measure success in customer service. It shows you’re engaged and thinking about how you can contribute to the team.
