IT Solutions Technician Apprentice (L3) – Habs School – Elstree, WD6 3AF – £18k p/a – 37.5hrs/w in Borehamwood

Introduction

We are seeking a motivated and enthusiastic individual to join our IT Services team as an apprentice. While studying for a Level 3 IT Solutions Technician qualification, you will gain practical experience in providing first-line technical support, maintaining IT equipment and systems, and assisting with projects across both schools.

About the Employer

Haberdashers’ Elstree Schools comprise Haberdashers’ Boys’ School and Haberdashers’ Girls’ School, two independent day schools for students aged 4 to 18, set on a beautiful 100-acre campus in Elstree, Hertfordshire, just 14 miles from central London. We pride ourselves on delivering an outstanding education in a stimulating, supportive, and inclusive environment.Our IT team plays a vital role in enabling innovative teaching and learning, maintaining robust systems, and ensuring staff and students have access to the tools they need to succeed.

What You'll Do

This is an excellent opportunity for someone with a passion for technology to develop their skills in a professional, supportive environment, working alongside experienced IT professionals and supporting a dynamic educational community.

Key responsibilities:

First-line Support

• Respond to IT support requests from staff and students via our helpdesk system, email, or in person
• Troubleshoot and resolve issues with hardware, software, and network connectivity

Equipment Setup & Maintenance

• Install, configure, and test IT equipment, including PCs, laptops, printers, projectors, and interactive whiteboards
• Assist with regular maintenance tasks to ensure equipment and systems remain reliable and secure

User Support & Training

• Provide guidance to staff and students on the use of school systems and applications
• Support the induction of new staff with IT systems and processes

System Administration

• Assist in managing user accounts, permissions, and email systems
• Help maintain accurate asset registers and records of repairs or replacements

Project Support

• Participate in IT improvement projects such as upgrades, deployments, and system migrations
• Assist in testing new software and hardware solutions

  Health & Safety / Compliance

  • Follow data protection and safeguarding policies at all times
  • Ensure IT equipment is handled safely and securely

  Training Outcome

  During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.

  Skills Required

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Team working
  • Interest in IT
  • Desire to Learn and Develop
  • Willingness to Travel

  Qualifications

  • Essential - GCSE - English - 4 (C)
  • Essential - GCSE - Maths - 4 (C)
  • Desired - GCSE - Computer Science/IT - 4 (C)
  • Desired - A Level - Computer Science/IT - C
  • Desired - BTEC - Computer Science/IT - Pass

  Course Information

  Course: IT solutions technician (level 3)

  Level: 3

  Route: Digital

  Apprenticeship Level: Advanced

  Working Arrangements

  Working Week: Monday - Friday. Shifts to be confirmed.

  Expected Duration: 1 Year 5 Months

  Training Provider: TECHNICAL PROFESSIONALS LIMITED