Assistant Registrar

Who are Habs?

We are a diverse community, and we nurture a global perspective and a deep sense of responsibility for the world in which our pupils will lead and succeed. Our broad curriculum and co-curricular provision prepare pupils for success wherever their passion may take them. Ambition, Curiosity, Courage and Community are the core beliefs that we stand for here at Habs.

About the role

Habs Elstree is seeking to appoint an Assistant Registrar. The Assistant Registrar will be the first point of contact for prospective families and will be responsible for the exceptional end-to-end customer journey, dealing with enquiries, applications, interviews, assessments, offers and joining documentation. This role will be reporting to the Admissions Registrar.

Key Responsibilities

• Be responsible for the smooth customer journey at the relevant entry point from enquiry, through to registration, to joining, ensuring a first-rate service at all times.
• Ensure timely and welcoming responses to all enquiries giving clear and accurate information.
• Develop relationships with families, from first point of contact onwards.
• Build and sustain strong links with all internal relevant stakeholders in the specific entry point and be a visible and approachable colleague.
• Process all relevant enquiries and registrations in the timescale set for the Department.
• Request pupil references from feeder schools. Produce offer letters and joining documentation for the specific entry point.
• Keep accurate records as set out in the Departmental policy with all relevant information recorded in a timely and clear manner.
• Working with the colleagues in the admission team to ensure all events are planned and executed smoothly, giving clear information on numbers expected at events.
• Work with the Registrar and relevant academic staff in organising tests and assessments.
• Produce and send out clear and accurate information to parents regarding assessments.
• Keep accurate information on exam results and supply information as requested for decision meetings.

What We Look For:

• Clear empathy for and understanding of the prospective parent experience.
• Strong interpersonal skills, able to engage with prospective parents, parents, pupils and staff alike.
• A warm and welcoming approach.
• Resilient and adaptable.
• A lover of process and rigorous in accuracy.
• A people person able to interact with people at all levels.
• A sense of humour and proportion.
• A passion for education and empathy with the independent sector.
• Values and promotes diversity and inclusion.
• A clear commitment to delivering best practice in safeguarding.
• Experience of customer service, ideally in an educational setting.
• Excellent administrative and organisational skills with the ability to use initiative and prioritise workload.
• Excellent IT skills, particularly use of databases.
• Strong written skills, able to draft all relevant correspondence.

What we are offering:

• A competitive salary commensurate with the candidate’s experience
• Free lunch and refreshments
• Additional life insurance cover
• Access to the Employee Assistance Programme (EAP), providing confidential support and advice
• Extensive professional development and training opportunities to enhance career growth
• Free onsite parking and access to the School’s extensive coach network
• Free access to state-of-the-art sports facilities including the gym, swimming pool, and fitness classes
• Wellbeing initiatives and programmes, such as yoga, mindfulness sessions, and health checks
• Access to an online GP service, providing quick and convenient healthcare advice
• Access to Vivup, the staff benefits platform, featuring discounts, financial advice, and wellbeing resources
• Enhanced pension scheme, offering excellent employer contributions
• Cycle-to-Work Scheme and other green travel incentives including Octopus Electric Vehicles

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Haberdashers’ Elstree SchooIs is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be subject to a Disclosure and Barring Service enhanced check. The post is exempt from the Rehabilitation of Offenders Act 1974 and the School is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are “spent” unless they are “protected” under the DBS filtering rules) in order to assess their suitability to work with children.