At a Glance
- Tasks: Provide day-to-day IT support and manage operations at Borough Academy.
- Company: Join a supportive educational trust focused on student success.
- Benefits: London Living Wage, professional development, and a collaborative work environment.
- Other info: Opportunity to grow your skills and career in a dynamic school setting.
- Why this job: Make a real difference in students' learning experiences through technology.
- Qualifications: IT knowledge and a passion for helping others with tech.
The predicted salary is between 30000 - 40000 £ per year.
About the role
This is an operational role, working from within Borough Academy, our newest secondary school. You will be responsible for providing day-to-day IT support at the school, whilst supporting other members of the team, including managing the day-to-day IT operations in the absence of the Senior IT technician. You will be based at Borough Academy; however, you may also be required to provide support across our Hatcham cluster schools when required.
Liaising with CEO, Directors, Governors, Executive Principal, Senior Leadership Team, Teaching and Support Staff, external agencies and suppliers, students and parents.
Purpose
- To provide a high standard of technical support for IT equipment to all students, staff and stakeholders across the trust.
- To be invested in supporting and advising students and staff with the use of IT in order to aid teaching and learning.
- To install, configure, maintain and administer IT equipment and systems for safe, effective use, ensuring users are able to fully utilise all available equipment and resources.
- To provide knowledge and expertise in regards to IT Equipment and to procure suitable equipment to effectively support the needs and requirements of the trust.
- To be committed to the safeguarding and welfare of children, support teaching and learning and support the overall vision and values of the Trust.
Main Core Duties
- To provide IT expertise and technical support to students, staff and other stakeholders within the trust.
- To maintain and develop the school’s IT provision.
- Provide first and second line fault finding, diagnosis and repair to support IT users. Make effective use of the school’s IT helpdesk system to respond to support requests, and to maintain records of diagnosis and resolution.
- Identify where support requests should be escalated internally, or to a third party to achieve resolution.
- Assist with the installation, appropriate configuration and maintenance of IT equipment, infrastructure and software in accordance with relevant regulations, copyright and legal requirements. Change shall be documented and follow a set configuration procedure where available. Work carried out shall comply with health and safety requirements.
- Monitor the school’s systems to ensure they are secure and available, and use is in accordance with the respective school’s IT acceptable usage policy.
- Maintain an awareness of developments in the IT industry and actively seek to develop and broaden knowledge and skills relevant to the post.
- Ensure stock of consumables and parts are monitored and replenished as necessary.
- Coordinate and work with level 4 IT apprentices and provide guidance to Level 3 apprentices.
Staff Development
Our staff are important to us. We know that without great staff, our children will not be as successful. Therefore, Professional Learning is key to our success. As a new employee within the Trust, you will be supported by the Senior Directors of People and Professional Learning, alongside your line manager to reach your full potential. We are proud to pay the London Living Wage.
IT Technician in London employer: HABERDASHERS' ACADEMIES TRUST SOUTH
Borough Academy is an exceptional employer that prioritises the professional growth and well-being of its staff, offering a supportive work culture where collaboration and innovation thrive. As an IT Technician, you will not only play a vital role in enhancing the educational experience for students but also benefit from ongoing professional development opportunities and the assurance of receiving the London Living Wage. Working within a dynamic team across our Hatcham cluster schools, you will find a rewarding environment dedicated to safeguarding and empowering both staff and students.
Contact Details:
HABERDASHERS' ACADEMIES TRUST SOUTH Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Borough Academy or other schools in the Hatcham cluster. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your IT expertise during interviews. Bring examples of past projects or challenges you've tackled – it’ll make you stand out!
✨Tip Number 3
Be proactive! After applying through our website, follow up with a quick email to express your enthusiasm for the role. It shows you're keen and keeps you on their radar.
✨Tip Number 4
Stay updated! Keep an eye on the latest IT trends and tools relevant to education. Mentioning these in your conversations can show that you're committed to continuous learning and improvement.
We think you need these skills to ace IT Technician in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Technician role. Highlight your relevant experience and skills that match the job description, like technical support and IT maintenance. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how you can support teaching and learning at Borough Academy. Keep it engaging and personal – we love to see your personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We’re looking for someone who can provide first and second line support, so share those experiences that demonstrate your troubleshooting skills!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at HABERDASHERS' ACADEMIES TRUST SOUTH
✨Know Your Tech Inside Out
Make sure you brush up on the specific IT systems and equipment used in schools. Familiarise yourself with common issues that students and staff might face, and be ready to discuss how you would troubleshoot these problems.
✨Show Your Team Spirit
This role involves working closely with various stakeholders, so be prepared to talk about your experience in team settings. Share examples of how you've collaborated with others to solve IT issues or improve processes.
✨Demonstrate Your Commitment to Safeguarding
Since safeguarding is a key part of this role, think about how you can convey your understanding of this responsibility. Be ready to discuss how you would ensure the safety and welfare of students while using IT resources.
✨Ask Smart Questions
Prepare some thoughtful questions about the school's IT infrastructure and future plans. This shows your genuine interest in the role and helps you understand how you can contribute to the team's success.
