At a Glance
- Tasks: Provide day-to-day IT support and manage operations at Borough Academy.
- Company: Join a supportive educational trust focused on student success.
- Benefits: London Living Wage, professional development, and a collaborative work environment.
- Other info: Opportunity to grow your skills and advance in a dynamic educational setting.
- Why this job: Make a real difference in students' learning experiences through technology.
- Qualifications: Experience in IT support and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
About the role
This is an operational role, working from within Borough Academy, our newest secondary school. You will be responsible for providing day-to-day IT support at the school, whilst supporting other members of the team, including managing the day-to-day IT operations in the absence of the Senior IT technician. You will be based at Borough Academy; however, you may also be required to provide support across our Hatcham cluster schools when required. Liaising with CEO, Directors, Governors, Executive Principal, Senior Leadership Team, Teaching and Support Staff, external agencies and suppliers, students and parents.
Purpose
- To provide a high standard of technical support for IT equipment to all students, staff and stakeholders across the trust.
- To be invested in supporting and advising students and staff with the use of IT in order to aid teaching and learning.
- To install, configure, maintain and administer IT equipment and systems for safe, effective use, ensuring users are able to fully utilise all available equipment and resources.
- To provide knowledge and expertise in regards to IT Equipment and to procure suitable equipment to effectively support the needs and requirements of the trust.
- To be committed to the safeguarding and welfare of children, support teaching and learning and support the overall vision and values of the Trust.
Main Core Duties
- To provide IT expertise and technical support to students, staff and other stakeholders within the trust.
- To maintain and develop the school’s IT provision.
- Provide first and second line fault finding, diagnosis and repair to support IT users.
- Make effective use of the school’s IT helpdesk system to respond to support requests, and to maintain records of diagnosis and resolution.
- Identify where support requests should be escalated internally, or to a third party to achieve resolution.
- Assist with the installation, appropriate configuration and maintenance of IT equipment, infrastructure and software in accordance with relevant regulations, copyright and legal requirements.
- Change shall be documented and follow a set configuration procedure where available.
- Work carried out shall comply with health and safety requirements.
- Monitor the school’s systems to ensure they are secure and available, and use is in accordance with the respective school’s IT acceptable usage policy.
- Maintain an awareness of developments in the IT industry and actively seek to develop and broaden knowledge and skills relevant to the post.
- Ensure stock of consumables and parts are monitored and replenished as necessary.
- Coordinate and work with level 4 IT apprentices and provide guidance to Level 3 apprentices.
Staff Development
Our staff are important to us. We know that without great staff, our children will not be as successful. Therefore, Professional Learning is key to our success. As a new employee within the Trust, you will be supported by the Senior Directors of People and Professional Learning, alongside your line manager to reach your full potential.
We are proud to pay the London Living Wage.
IT Technician employer: HABERDASHERS' ACADEMIES TRUST SOUTH
Borough Academy is an exceptional employer that prioritises the professional growth and well-being of its staff, offering a supportive work culture where collaboration and innovation thrive. As an IT Technician, you will play a vital role in enhancing the educational experience for students and staff, with opportunities for continuous learning and development, all while being part of a community that values safeguarding and inclusivity. Located in a vibrant area, we are proud to offer competitive pay, including the London Living Wage, ensuring our employees feel valued and motivated.
Contact Details:
HABERDASHERS' ACADEMIES TRUST SOUTH Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician
✨Tip Number 1
Network like a pro! Reach out to current IT technicians or staff at Borough Academy and other schools in the Hatcham cluster. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring examples of how you've solved IT issues in the past – it’ll make you stand out!
✨Tip Number 3
Be proactive! If you see a problem or an area for improvement in the school's IT setup, mention it during your interview. It shows you're already thinking about how to contribute positively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are keen to join us directly!
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Technician role. Highlight relevant experience and skills that match the job description, like your technical support expertise and any experience with IT equipment. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting students and staff with IT. Share specific examples of how you've provided excellent technical support in the past. We love a good story!
Show Your Enthusiasm for Learning:We value continuous learning at StudySmarter. In your application, mention any recent IT developments or training you've pursued. This shows us you're committed to staying updated and improving your skills, which is super important for this role.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and what we stand for!
How to prepare for a job interview at HABERDASHERS' ACADEMIES TRUST SOUTH
✨Know Your Tech Inside Out
Make sure you brush up on the specific IT systems and equipment used in schools. Familiarise yourself with common issues that students and staff might face, and be ready to discuss how you would troubleshoot these problems.
✨Show Your Team Spirit
This role involves liaising with various stakeholders, so highlight your teamwork skills. Be prepared to share examples of how you've successfully collaborated with others in past roles, especially in a tech support context.
✨Demonstrate Your Commitment to Learning
The job requires ongoing development in IT. Talk about any recent courses or certifications you've completed, and express your enthusiasm for staying updated with the latest tech trends and tools relevant to education.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a major IT failure during a lesson. Think through your problem-solving process and be ready to explain how you'd manage stress while ensuring minimal disruption to teaching and learning.
