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- Tasks: Provide 1st line IT support and learn essential tech skills in a hands-on environment.
- Company: Join a supportive team focused on developing future tech talent.
- Benefits: Earn while you learn with structured training and real-world experience.
- Why this job: Kickstart your IT career and make a difference in a dynamic tech role.
- Qualifications: Passion for IT, some experience in 1st line support, and a willingness to learn.
- Other info: Great opportunity for growth and development in the tech industry.
The predicted salary is between 800 - 1000 £ per month.
This IT Apprentice role involves providing technical support, learning key IT skills (networking, systems, software), and completing structured training (around 20% off-the-job) while earning a salary. The focus is on hands-on problem-solving for users, maintaining equipment, and developing digital expertise to grow into a full-time tech role.
You will fix issues with computers, printers, and networks, provide technological support for all Trust events, learn about server administration and cybersecurity, and gain practical experience in a supportive team environment, progressing from basic support to more complex digital solutions.
What You’ll Do:
- 1st Line IT Support - Provide first-line support for IT queries via the IT helpdesk, ensuring responses are professional, accurate, and timely.
- Security & Data - Learn best practice Server administration, including Cyber-security.
- Proactively log all support requests with relevant information on the IT helpdesk system.
- Support with administration of IT systems and tools.
- Record and replace defective equipment within the helpdesk.
- Assist with relocation of hardware when required.
- Manage AV/IT services at events and ensure that the services meet the high expectations of the Cluster.
- Conduct weekly checks of all IT suites, stock levels and IT equipment within classrooms.
- System Development - Assist in the development of systems for the ongoing work of the Trust, maintaining an awareness of developments in the world of software, hardware and related IT topics.
- Actively participate in the work of the Windows 11 Upgrade project team.
- Health & Safety - Assist in the Trust's program of Portable Appliance Testing (PAT testing).
- Assist in Risk Assessment completion.
- Security/Data - Ensure appropriate backups are taken on a regular basis to minimise the risk of data loss in the event of a system failure or other disaster.
- Ensure appropriate security software such as anti-virus and anti-malware is in place and regularly updated to protect the Trust's infrastructure from potential threats.
Excellent written and verbal communication and attention to detail are essential.
Qualities & Skills:
- A proven, demonstrable ability to create clear, concise guidance documentation.
- Some experience of providing 1st line support for MS Office software programmes.
- Resilience & Patience – staying calm under pressure and seeing tasks through to completion.
- Initiative – being proactive and taking responsibility.
- Curiosity – an eagerness to learn new things.
- A Passion for all things IT.
IT Apprentice (1st Line Support) in City of Westminster employer: HABERDASHERS' ACADEMIES TRUST SOUTH
Contact Detail:
HABERDASHERS' ACADEMIES TRUST SOUTH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprentice (1st Line Support) in City of Westminster
✨Tip Number 1
Get your hands dirty! Dive into practical experiences, whether it's fixing a friend's computer or volunteering for tech support at local events. The more you practice, the better you'll get at problem-solving and understanding IT systems.
✨Tip Number 2
Network like a pro! Connect with people in the industry through LinkedIn or local meetups. Don't be shy to ask questions or seek advice; you never know who might help you land that apprenticeship!
✨Tip Number 3
Show off your passion for IT! When you get the chance to chat with potential employers, share your enthusiasm for technology and any projects you've worked on. Let them see your curiosity and eagerness to learn.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to highlight your relevant skills and experiences in your application, and don’t forget to follow up if you haven’t heard back!
We think you need these skills to ace IT Apprentice (1st Line Support) in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Apprentice role. Highlight any relevant experience with 1st line support, MS Office, or tech-related projects to show us you're a great fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT and explain why you want to join our team at StudySmarter. Keep it concise but engaging – we want to see your personality!
Show Off Your Communication Skills: Since this role involves providing support and guidance, make sure your written application showcases your communication skills. Use clear and professional language, and pay attention to detail – it matters to us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at HABERDASHERS' ACADEMIES TRUST SOUTH
✨Know Your Tech Basics
Brush up on your knowledge of common IT issues, especially related to computers, printers, and networks. Be ready to discuss how you would troubleshoot these problems, as this will show your understanding of 1st line support.
✨Show Your Curiosity
Demonstrate your eagerness to learn by asking insightful questions about the role and the technologies used. This not only shows your passion for IT but also your initiative in wanting to grow within the company.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be providing support to users, being able to communicate effectively is key. Prepare examples of how you've done this in the past or how you would approach it.
✨Highlight Your Resilience
Be ready to share experiences where you stayed calm under pressure. Employers love to see candidates who can handle stressful situations with patience and determination, especially in a fast-paced IT environment.
