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- Tasks: Manage customer accounts, ensuring timely delivery of aerospace parts and resolving any issues.
- Company: Join Incora, a global leader in innovative supply chain solutions for the aerospace industry.
- Benefits: Enjoy 25 days holiday, flexible working options, and a travel allowance.
- Other info: We value diversity and inclusivity, welcoming applicants from all backgrounds.
- Why this job: Be part of a dynamic team focused on exceeding customer expectations and making a real impact.
- Qualifications: Proactive individuals with attention to detail and experience in supply chain or ERP systems are preferred.
The predicted salary is between 20800 - 36400 £ per year.
Customer Account Coordinator page is loaded
Customer Account Coordinator
Apply locations Derby, United Kingdom time type Full time posted on Posted Yesterday job requisition id JR103808
Our Incora Story is really taking off – we’d love you to join us for the journey
We are currently seeking a customer service professional to join us as a Customer Account Co-Ordinator (Derby).
As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.
As a Customer Account Co-Ordinator, you will be responsible for order book review, making sure it is up to date to ensure we are matching performance with output; you will perform root cause analysis and investigate any delays and investigate them accordingly. In addition to this you will liaise with our customer (Rolls Royce) and internal stakeholders to ensure aerospace parts are moved through our Supply Chain to reach the customer in a timely manner.
About You
You will be proactive, manage your own time, have excellent attention to detail; be resilient, with an ability to work confidently using your own initiative. Understanding and actioning the customer requirements will be at the heart of everything you do. Knowledge of using ERP/MRP systems and Intermediate excel skills (pivot tables, vLookups and charts) are a must for this role.
We are interested in people from all backgrounds where excellence is central to what you do; we are especially interested in those with experience working in supply chain.
Most importantly you will be passionate about our Incora Values and exceeding customer expectations.
- Courage Take ownership for issues and problems.
- Collaboration Share knowledge and experience with others
- Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.
- Community – We value our world and everyone who shares it.
In return we will offer the things that matter
- Starting annual salary from £26,000
- We want you to enjoy life as well as work so we offer great holiday benefits such as 25 days holiday plus national holidays
- Travel allowance
- We want to support you and the people that matter to you. We do this by offering different ways to work flexibly with our flexible working and family friendly policies and practices.
- Incora is dedicated to sustainability and proactive environmental stewardship. We implement eco-friendly practices and encourage our employees to contribute to our green initiatives through participation in our EHS Programs, which include rewarding employees who use green transport to travel to work with our Green Travel Allowance
- We believe every little helps by offering a generous discount portal only available to Incora employees
- Very importantly we want to be with you to help your career take off and become part of the Incora Story
So, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can’t wait to hear from you.
We are passionate about Diversity & Inclusion, and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.
At Incora, we are dedicated to building a talented and diverse workforce. We firmly believe in equal opportunities and strive to accommodate everyone’s needs. If you require any reasonable adjustments during the recruitment process, please don\’t hesitate to reach out to any member of the Talent Acquisition Team. We are here to support you in any way we can, whether it\’s a ground floor room, providing reserved disabled car-parking spaces or offering additional time for preparation. We are committed to creating an inclusive and accessible environment, and we look forward to supporting you in an environment where you can showcase your skills and abilities to their fullest potential.
Incora is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.
With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.
We pride ourselves on offering:
- Industry-leading capabilities
- Innovative solutions
- Greater customer value
- Trusted supplier relationships
- Business growth and operational efficiency
Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.
Incorarequests that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not berecognisedand we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.
About Us
Incora is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.
With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.
We pride ourselves on offering:
-Industry-leading capabilities
-Innovative solutions
-Greater customer value
-Trusted supplier relationships
-Business growth and operational efficiency
#J-18808-Ljbffr
Customer Account Coordinator employer: Haas Group International, LLC
Contact Detail:
Haas Group International, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Coordinator
✨Tip Number 1
Familiarise yourself with the aerospace supply chain, especially how it relates to customer service. Understanding the specific challenges and processes involved will help you stand out during discussions.
✨Tip Number 2
Brush up on your ERP/MRP system knowledge. Being able to discuss your experience with these systems confidently can demonstrate your readiness for the role and your ability to hit the ground running.
✨Tip Number 3
Prepare examples of how you've successfully managed customer expectations in previous roles. This will showcase your proactive approach and commitment to customer satisfaction, which is crucial for this position.
✨Tip Number 4
Research Incora's values and be ready to discuss how your personal values align with theirs. Showing that you resonate with their commitment to sustainability and community can make a positive impression.
We think you need these skills to ace Customer Account Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and supply chain management. Emphasise any previous roles where you demonstrated attention to detail, proactivity, and the ability to manage your own time.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how it aligns with Incora's values. Mention specific examples of how you've exceeded customer expectations in past roles and your familiarity with ERP/MRP systems.
Showcase Relevant Skills: Highlight your intermediate Excel skills, particularly your experience with pivot tables, vLookups, and charts. If you have experience performing root cause analysis or managing order books, be sure to include that as well.
Research Incora: Familiarise yourself with Incora's mission and values. Understanding their commitment to sustainability and customer satisfaction will help you tailor your application and demonstrate your alignment with their goals.
How to prepare for a job interview at Haas Group International, LLC
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Account Coordinator. Familiarise yourself with order book reviews, root cause analysis, and how to liaise effectively with customers like Rolls Royce.
✨Showcase Your Skills
Highlight your experience with ERP/MRP systems and your intermediate Excel skills. Be prepared to discuss specific examples where you've used pivot tables, vLookups, or charts to solve problems or improve processes.
✨Demonstrate Proactivity
During the interview, share instances where you've taken initiative in previous roles. Discuss how you managed your time effectively and tackled challenges head-on, showcasing your resilience and attention to detail.
✨Align with Company Values
Familiarise yourself with Incora's values of courage, collaboration, commitment, and community. Be ready to explain how your personal values align with theirs and how you can contribute to their mission of exceeding customer expectations.