IT Support Technician in Banbury

We are seeking a dedicated IT Service Delivery Specialist to support operational excellence across our global team. This role reports to the IT Service Delivery Team Leader and is based in Banbury, UK.

Role Principles

• Act with integrity and uphold the highest ethical standards.
• Drive innovation and continuous improvement.
• Collaborate inclusively to achieve shared goals.
• Maintain a customer‑focused approach and champion sustainability.

Key Responsibilities

• Deliver high‑quality IT support and services, meeting SLAs and performance targets.
• Manage day‑to‑day service operations; handle incidents, requests, and changes with clear communication, prioritisation and timely escalation.
• Provide 1st‑ and 2nd‑line technical support to a global user base, following defined service levels, policies, and procedures.
• Assist 3rd‑line support where appropriate, including triage, diagnostics and escalation.
• Support and monitor IT services and systems, troubleshoot and administer Microsoft client and server platforms, Microsoft 365, Intune, Active Directory, endpoint management, SaaS applications and core business systems; engage vendors as necessary.
• Create, maintain and improve knowledge‑base content and user documentation; deliver user education via emails, group training sessions and demonstrations.
• Deploy updates and changes to business applications and infrastructure under change control, information security and risk management policies.
• Apply secure‑by‑design principles to support, device builds and changes; escalations in line with security policies.
• Manage asset lifecycle activities: stock control, asset tracking and licence management.
• Assist in user onboarding and leaver processes, provisioning accounts, hardware, software and access management.
• Perform end‑user device builds, upgrades and migrations, ensuring minimal disruption and appropriate data handling.
• Coordinate with third‑party vendors for support, maintenance and purchasing.
• Support F1‑specific applications, systems and specialised hardware/software when required.
• Complete recurring operational checks, routine maintenance and record outcomes; report proactively.
• Maintain accurate documentation and provide reporting as required.
• Help develop and promote an innovative IT Service Delivery function while supporting teammates to deliver best‑in‑class service.

Operational Delivery

• Carry out day‑to‑day tasks efficiently within agreed timescales.
• Ensure work meets expected service, quality and compliance standards.
• Demonstrate accountability and professionalism.

Team & Stakeholder Collaboration

• Build positive working relationships with colleagues and stakeholders.
• Participate in meetings, briefings and forums as required.
• Respond to queries promptly, escalating complexities when necessary.

Compliance & Governance

• Observe relevant legislation, organisational policies and internal controls.
• Handle confidential or sensitive information responsibly.
• Support audit, governance and risk management activities.

Continuous Improvement

• Contribute ideas and feedback to improve processes and working methods.
• Participate in team initiatives and improvement projects.

Additional Responsibilities

• Undertake any other reasonable duties consistent with the role, as assigned by the line manager.

Person Specification

Essential Qualifications & Experience

• Degree in an IT‑related discipline or demonstrable equivalent experience.
• Minimum 5 years of progressive IT Support experience.
• Proven leadership in high‑pressure, performance‑driven environments.

Resilience & Composure

• Maintain calm and focus in high‑pressure, fast‑paced environments.
• Handle setbacks and adapt quickly to changing circumstances.

Integrity & Discretion

• Trusted to manage confidential information and sensitive team matters.
• Uphold the highest professionalism and ethical conduct.

Team‑Oriented

• Collaborative mindset with a commitment to team cohesion and shared success.
• Willing to mentor and develop talent within the organisation.

Adaptability & Flexibility

• Comfortable with extensive travel and irregular working hours, including weekends and race days.
• Open to innovation and continuous improvement in processes and culture.

Equipment and Applications

• Extensive knowledge of Microsoft Windows client environments and Microsoft 365 services (Teams, Outlook, OneDrive, SharePoint).
• Advanced endpoint management (Intune, Autopilot or equivalent), including device provisioning, app deployment and policy‑based configuration.
• Experience with an ITSM platform (ServiceNow or equivalent) – accurate ticket logging, categorization, prioritization, SLA awareness.
• Working knowledge of identity and access concepts for troubleshooting (AD/Entra ID, group membership, conditional access, MFA).
• Basic administration and troubleshooting of Linux environments.
• Hands‑on familiarity with Apple client environments (macOS, iOS).
• End‑user hardware troubleshooting, maintenance and repair.
• Applied scripting and automation using PowerShell.

Physical Demands

• Many roles require evenings, weekends and public holidays, particularly during race season or critical development phases.

Travel Requirements

• Roles supporting race operations, logistics or communications may involve frequent international travel, including long‑haul flights and time‑zone shifts.

Physical Activity (Varies by Role)

• Trackside roles may involve standing for long periods, walking across paddocks, and working in noisy, crowded environments.
• Factory roles may require manual handling of components, use of machinery, or working in temperature‑controlled areas.
• Office‑based roles typically involve prolonged computer use and occasional movement between departments.

Sensory Demands

• Exposure to high noise levels, bright lighting and fast‑moving environments common in race support roles.
• Work in a shared workplace where common allergens may be present; reasonable adjustments may be considered.

Health & Safety Compliance

• Adhere to strict safety protocols, especially in technical and trackside environments.
• Complete mandatory compliance training (health and safety, data protection, role‑specific regulatory training); maintain throughout tenure.

Notice

• All employees are required to be security‑cleared to National Security Vetting standards. Successful candidates will receive support with the NSV process. Typically, UK residency of 5 consecutive years is required, although additional checks may be required for other countries.