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- Tasks: Join our concierge team to handle calls, webchat, and emails while booking property viewings.
- Company: Spicerhaart is a leading estate agency group in the UK with a strong reputation.
- Benefits: Enjoy a competitive salary, uncapped commission, and dedicated training from day one.
- Why this job: Be part of a dynamic team, thrive in a competitive environment, and develop your career.
- Qualifications: Must be self-motivated, organised, and have excellent customer service skills.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
The predicted salary is between 18400 - 19200 £ per year.
Are you an estate agent or letting agent of the future – let us help you achieve that goal in the next 2 years?
We are looking for dynamic individuals to join our concierge team in Colchester.
Role Overview:As a member of our concierge team, your responsibilities will include:
- Handling a high volume of inbound and outbound contacts via calls, webchat, and email.
- Registering client details and forwarding them to relevant in-branch teams to arrange viewings.
- Booking property valuations.
- Completing various administrative tasks for our network of branches including data input.
- Collaborating with your team to achieve success and maintain consistently high service standards.
To excel in this role, you should answer "yes" to the following statements:
- I am a highly self-motivated, ambitious, target-driven individual who can work independently and adapt to changing situations.
- I possess excellent telephone etiquette.
- I am resilient and can work effectively under pressure and within deadlines.
- I thrive in competitive environments.
- I have exceptional organisational and time management skills.
- I am proficient in computer usage, with excellent keyboard skills.
- I have a proven track record of delivering outstanding customer service.
Competitive basic salary ranging from £23,000 to £24,000 per year, depending on sales experience. Uncapped commission scheme in addition to the basic salary. Participation in the company Elevate scheme. Dedicated training from day one, with ongoing coaching and development opportunities to advance your career at Spicerhaart.
How to Apply:To apply for this position, please click on the link or email your CV to recruitmentnexus@spicerhaart.co.uk.
Location and Working Hours:The role will be based at our Colchester head office: Spicerhaart, Colwyn House, Sheepen Place, Colchester, CO3 3LD. You will work a 40-hour week, spread over 5 days. Specific working hours will be allocated to you at the end of the recruitment process. The current vacancy hours are Tuesday to Saturday 9am and 6pm or Monday to Friday 11am to 8pm with 1 in 3 Saturdays, when you work a Saturday you will get a day off in lieu the following week.
Equal Opportunities:At Spicerhaart, variety makes our Company DNA come to life. We love people, and what’s more, we love the differences that make each person who they are. We support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us.
Concierge Call Handler - Colchester employer: Haart
Contact Detail:
Haart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Call Handler - Colchester
✨Tip Number 1
Familiarise yourself with the estate agency industry, especially in Colchester. Understanding local property trends and the competitive landscape will help you stand out during interviews and discussions.
✨Tip Number 2
Practice your telephone etiquette by role-playing common scenarios you might encounter as a Concierge Call Handler. This will boost your confidence and ensure you can handle calls professionally under pressure.
✨Tip Number 3
Network with current employees or professionals in the estate agency field. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare for the video interview by ensuring your technology works smoothly. Test your camera and microphone beforehand, and choose a quiet, well-lit space to present yourself in the best light.
We think you need these skills to ace Concierge Call Handler - Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Concierge Call Handler. Emphasise your customer service experience, telephone etiquette, and any administrative tasks you've handled in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to Spicerhaart. Mention specific reasons why you want to work as a Concierge Call Handler and how your skills make you a great fit for the team.
Highlight Key Skills: In your application, clearly outline your organisational and time management skills. Provide examples of how you've worked under pressure and met deadlines in past roles, as these are crucial for this position.
Prepare for Video Interviews: Since the selection process involves video software, practice answering common interview questions related to customer service and teamwork. Ensure you have a quiet, well-lit space for the interview to make a good impression.
How to prepare for a job interview at Haart
✨Showcase Your Customer Service Skills
As a Concierge Call Handler, you'll be dealing with clients regularly. Prepare examples of how you've delivered outstanding customer service in the past. Highlight your ability to handle difficult situations and maintain professionalism under pressure.
✨Demonstrate Your Organisational Skills
This role requires excellent organisational and time management skills. Be ready to discuss how you prioritise tasks and manage your time effectively, especially when handling multiple calls or administrative tasks simultaneously.
✨Practice Your Telephone Etiquette
Since you'll be communicating primarily over the phone, practice your telephone etiquette. Speak clearly, listen actively, and ensure you convey a friendly and professional tone. Consider doing mock calls with a friend to refine your approach.
✨Research the Company and Role
Familiarise yourself with Spicerhaart and its various branches. Understand their values and services, and think about how your skills align with their goals. This will help you answer questions more confidently and show your genuine interest in the position.
