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- Tasks: Join our concierge team handling calls, webchat, and emails while booking property viewings.
- Company: Spicerhaart is a leading estate agency group in the UK with a strong network of branches.
- Benefits: Enjoy a competitive salary, uncapped commission, and dedicated training from day one.
- Why this job: Be part of a dynamic team, thrive in a competitive environment, and develop your career.
- Qualifications: Must be self-motivated, organised, and have excellent customer service skills.
- Other info: Flexible working hours with opportunities for career advancement and a commitment to diversity.
The predicted salary is between 24000 - 25500 £ per year.
Are you an estate agent or letting agent of the future – let us help you achieve that goal in the next 2 years?
We're looking for dynamic individuals to join our concierge team in Colchester.
Role Overview:
- Handling a high volume of inbound and outbound contacts via calls, webchat, and email.
- Registering client details and forwarding them to relevant in-branch teams to arrange viewings.
- Booking property valuations.
- Completing various administrative tasks for our network of branches including data input.
- Collaborating with your team to achieve success and maintain consistently high service standards.
Candidate Requirements:
To excel in this role, you should answer "yes" to the following statements:
- I am a highly self-motivated, ambitious, target-driven individual who can work independently and adapt to changing situations.
- I possess excellent telephone etiquette.
- I am resilient and can work effectively under pressure and within deadlines.
- I thrive in competitive environments.
- I have exceptional organisational and time management skills.
- I am proficient in computer usage, with excellent keyboard skills.
- I have a proven track record of delivering outstanding customer service.
Rewards:
- Competitive basic salary ranging from £24,000 to £25,500 per year, depending on sales experience.
- Uncapped commission scheme in addition to the basic salary.
- Participation in the company Elevate scheme.
- Dedicated training from day one, with ongoing coaching and development opportunities to advance your career at Spicerhaart.
Location and Working Hours:
The role will be based at our Colchester head office: Spicerhaart, Colwyn House, Sheepen Place, Colchester, CO3 3LD. You will work a 40-hour week, spread over 5 days. Specific working hours will be allocated to you at the end of the recruitment process. The current vacancy hours are Tuesday to Saturday 9am and 6pm or Monday to Friday 11am to 8pm with 1 in 3 Saturdays, when you work a Saturday you will get a day off in lieu the following week.
Finer Details:
Spicerhaart is one of the leading estate agency groups in the UK. Our independent residential sales and lettings network, which is the biggest in the UK, is made up of our seven established estate agencies in England - haart, Chewton Rose, Felicity J Lord, Haybrook, Howards, butters john bee and Darlows. We also provide conveyancing and legal services, and offer financial services through our Just Mortgages division.
To be eligible to proceed in our recruitment process, you will need:
- Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006).
- Evidence of your right to work in the UK, in the form of Passport/Birth Certificate.
- Proof of Address.
- National Insurance.
Equal Opportunities:
At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are. We support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability.
Contact Detail:
Haart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler - Colchester
✨Tip Number 1
Familiarise yourself with the estate agency market in Colchester. Understanding local property trends and the competitive landscape will help you engage more effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your telephone etiquette by role-playing common call scenarios. This will not only boost your confidence but also prepare you to handle various customer interactions smoothly, which is crucial for a Call Handler position.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule for managing calls and administrative tasks. This will illustrate your ability to prioritise and manage time effectively, aligning with the job's requirements.
✨Tip Number 4
Connect with current employees on LinkedIn or other platforms to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the interview process.
We think you need these skills to ace Call Handler - Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Call Handler role. Emphasise your customer service experience, organisational skills, and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you meet the candidate requirements, such as your telephone etiquette and target-driven mindset.
Highlight Relevant Skills: In your application, clearly outline your proficiency in computer usage and any experience with data input or administrative tasks. This will demonstrate your capability to handle the responsibilities of the role.
Prepare for Video Interviews: Since the selection process involves video software, practice answering common interview questions on camera. Ensure you present yourself professionally and convey your passion for the role and the company.
How to prepare for a job interview at Haart
✨Showcase Your Communication Skills
As a Call Handler, excellent telephone etiquette is crucial. During the interview, demonstrate your ability to communicate clearly and effectively. Practice answering common questions out loud to ensure you sound confident and articulate.
✨Highlight Your Resilience
The role requires working under pressure and meeting deadlines. Be prepared to share examples from your past experiences where you successfully managed stressful situations or tight timelines, showcasing your resilience and adaptability.
✨Emphasise Team Collaboration
Collaboration is key in this role. Discuss your experience working in teams and how you contributed to achieving collective goals. Mention any specific instances where your teamwork led to success, as this will resonate well with the interviewers.
✨Demonstrate Organisational Skills
With various administrative tasks involved, it's important to show that you are organised. Prepare to discuss your time management strategies and how you prioritise tasks. You might even want to bring a planner or digital tool example to illustrate your approach.