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For Companies At a Glance
- Tasks: Manage client details and oversee the home buying process for smooth completions.
- Company: Ely is a dynamic company in the property industry, focused on customer satisfaction.
- Benefits: Earn a competitive salary with bonuses, plus dedicated training and career progression opportunities.
- Why this job: Join a supportive team, develop your skills, and make a real impact in people's lives.
- Qualifications: Experience in admin roles, strong customer service skills, and a passion for the property sector.
- Other info: Interviews conducted via video; proof of right to work in the UK required.
What to expect as an Aftersales Admin at Ely. Have you got the right qualifications and skills for this job? Find out below, and hit apply to be considered.
- Register client details
- Chase key stakeholders throughout the home buying process:
- Mortgage advisers or lenders
- Solicitors
- Your buyer
- The vendor (client selling the house)
- Surveyors
- Any other key parts to the process
- Identification
- Mortgage agreement
- Required insurance policies
What you need to bring to the table:
- Demonstrable track record of success and knowledge within an administrative role. Ideally, you have experience or knowledge about Estate Agency/Residential Lettings and the home buying process.
- A reputation for delivering outstanding customer service.
- Enthusiasm to learn and continuously develop your knowledge and skills to drive your career within the property industry.
- Passionate about haart, our values and processes.
- A hunger to earn. A drive to work hard and reap the rewards from your dedication.
As a Sales Progressor, we would expect you to:
- Be able to pick up client relationships, manage multiple cases at one time and effectively communicate with and update your key stakeholders within the home buying process to ensure a smooth completion.
What’s on offer to you:
- Basic annual salary is between £17,500 to £22,000 (Depending on experience).
- Move Manager Scheme - Quarterly bonuses for successfully converting a % of the pipeline: 80% - £250, 90% - £750.
- Dedicated training and coaching to support your ongoing development.
- A chance to build on your career, providing you with opportunities to gain more experience and knowledge to help you progress to the next level.
Are you good at?
- Engaging with people from all walks of life. You’re able to hold conversations to establish their needs and wants. You communicate effectively through email, phone and face to face.
- Spinning a lot of plates, you’ve mastered multitasking and excel managing numerous responsibilities and tasks.
- Being a Team Player.
- Wanting to do an excellent job, not just for you but for the team and most importantly your customer.
- Believing in yourself and your abilities – and not being afraid to show it.
The finer details:
We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need:
- Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006).
- Evidence of your right to work in the UK, in the form of:
- Passport/Birth Certificate
Aftersales Admin employer: Haart
Contact Detail:
Haart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Admin
✨Tip Number 1
Familiarise yourself with the home buying process and the roles of various stakeholders involved. Understanding how mortgage advisers, solicitors, and surveyors interact will help you communicate effectively during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully managed client relationships in previous roles. This will demonstrate your ability to engage with clients and meet their needs.
✨Tip Number 3
Practice your multitasking abilities by simulating a busy work environment. You could create scenarios where you manage multiple tasks at once, which will prepare you for questions about handling various responsibilities.
✨Tip Number 4
Research Ely's values and processes to align your answers with their company culture. Showing that you share their passion for the property industry will make you a more attractive candidate.
We think you need these skills to ace Aftersales Admin
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Aftersales Admin. Familiarise yourself with the home buying process and the key stakeholders involved to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administrative roles or experience in estate agency or residential lettings. Showcase your track record of success and customer service skills to align with what the company is looking for.
Show Enthusiasm: Express your passion for the property industry and your eagerness to learn and develop. Mention specific aspects of the company’s values that resonate with you to demonstrate your fit for their culture.
Prepare Required Documents: Ensure you have all necessary documents ready for submission, including proof of your right to work in the UK, identification, and any other relevant paperwork. This will streamline the application process and show your preparedness.
How to prepare for a job interview at Haart
✨Showcase Your Administrative Skills
Make sure to highlight your experience in administrative roles during the interview. Discuss specific examples where you successfully managed multiple tasks or projects, as this will demonstrate your ability to handle the responsibilities of an Aftersales Admin.
✨Demonstrate Customer Service Excellence
Prepare to share instances where you provided outstanding customer service. This role requires engaging with clients and stakeholders, so showcasing your communication skills and ability to understand client needs will be crucial.
✨Familiarise Yourself with the Home Buying Process
Research the home buying process thoroughly. Being knowledgeable about the steps involved will not only impress your interviewers but also show your enthusiasm for the role and the property industry.
✨Prepare for Video Interviewing
Since interviews may be conducted via video software, ensure you are comfortable with the technology. Test your equipment beforehand, choose a quiet location, and dress professionally to make a great first impression.
