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- Tasks: Join our team as a Customer Concierge, handling calls, emails, and coordinating property viewings.
- Company: Spicerhaart is a leading UK estate agency group with a focus on customer service and support.
- Benefits: Enjoy competitive pay, uncapped commission, career development, and full training from day one.
- Why this job: This role offers a dynamic environment, great team culture, and the chance to connect with people.
- Qualifications: We're looking for motivated individuals with excellent communication skills and a knack for customer service.
- Other info: Flexible working hours with weekend shifts; must be eligible to work in the UK.
The predicted salary is between 14400 - 15600 £ per year.
Overview
Join to apply for the P/T Customer Concierge – Colchester role at haart Estate Agents
Part-Time Customer Concierge – Estate & Lettings Support at Colchester Head Office. Minimum 24 hours per week. Office-Based. Please review the working hours before applying.
We’re hiring part-time Concierge Team Members to join our energetic and customer-focused team at our Colchester Head Office. If you\’re passionate about property, thrive in a fast-paced environment, and love connecting with people, this could be the role for you.
What You’ll Be Doing
- Handling high volumes of inbound/outbound calls, web chats, and emails
- Registering client details and coordinating property viewings
- Scheduling property valuations
- Working closely with your team to deliver outstanding customer service and achieve performance goals
What We’re Looking For
- Motivated, ambitious, and able to work independently
- Confident communicator with excellent telephone skills
- Resilient under pressure and deadline-focused
- Comfortable in a fast-paced, target-driven environment
- Organised and great with time management
- Tech-savvy and quick with data entry
- Track record of providing excellent customer service
Why Join Us?
- Competitive Salary: £24,000 – £26,000 per year for full-time position – depending on experience and pro-rata for part-time positions
- Uncapped Commission: Boost your earnings based on your performance
- Career Development: Access to our Elevate scheme and internal learning pathways
- Training & Support: Full training from day one and ongoing coaching
- Hear from our team: Watch staff testimonials here
Working Hours
- One weekend shift (Saturday or Sunday): 9am–3pm
- Weekday daytime: 9.30am–2.30pm
- Evening shifts: 6pm–9pm
- Final working hours will be confirmed at the end of the recruitment process, depending on availability.
How To Apply
Send your CV to: lesley.miller@spicerhaart.co.uk
Location: Spicerhaart, Colwyn House, Sheepen Place, Colchester, CO3 3LD
Right To Work Requirements
To apply, you must have legal eligibility to work in the UK (minimum 24 hours per week).
Required Documentation
- Passport or Birth Certificate
- Proof of Address
- National Insurance Number
About Spicerhaart
Spicerhaart is one of the UK\’s leading estate agency groups, operating brands such as haart, Chewton Rose, Felicity J Lord, Haybrook, Howards, butters john bee, and Darlows. We also provide conveyancing, legal, and financial services through Just Mortgages.
Diversity & Inclusion
We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are happy to make adjustments during the recruitment process—just let our Talent Team know.
Important Notes
We do not accept speculative CVs from recruitment agencies. Your data will be handled in accordance with our Privacy Policy.
Ready to take your career to the next level? Apply today!
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P/T Customer Concierge - Colchester employer: haart Estate Agents
Contact Detail:
haart Estate Agents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land P/T Customer Concierge - Colchester
✨Tip Number 1
Familiarise yourself with the property market in Colchester. Understanding local trends and key areas can help you engage more effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves handling high volumes of calls, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your customer service experience in conversations. Be ready to share specific examples of how you've successfully handled customer inquiries or resolved issues in previous roles.
✨Tip Number 4
Prepare questions about the team dynamics and company culture. This shows your interest in not just the role but also in how you would fit into their energetic and customer-focused environment.
We think you need these skills to ace P/T Customer Concierge - Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that required strong communication skills. Emphasise your ability to handle high volumes of calls and your tech-savviness.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property and your motivation to join the team at haart Estate Agents. Mention specific examples of how you've excelled in fast-paced environments.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, time management abilities, and resilience under pressure. These are key traits that the company is looking for.
Follow Application Instructions: Ensure you send your application to the correct email address provided in the job listing. Double-check that you include all required documentation, such as proof of eligibility to work in the UK.
How to prepare for a job interview at haart Estate Agents
✨Know the Company
Before your interview, take some time to research Spicerhaart and its various brands. Understanding their values, mission, and the services they offer will help you tailor your responses and show genuine interest in the role.
✨Demonstrate Customer Service Skills
Since this role is heavily focused on customer interaction, prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and maintained a positive attitude.
✨Practice Communication
As a Customer Concierge, strong communication skills are essential. Practice speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Show Your Organisational Skills
The job requires excellent time management and organisational abilities. Be ready to discuss how you prioritise tasks and manage your time effectively, especially in a fast-paced environment. Consider sharing specific tools or methods you use to stay organised.
