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- Tasks: Assist clients with property moves through calls, webchat, and emails.
- Company: Join Spicerhaart, a dynamic and inclusive estate agency in Colchester.
- Benefits: Earn a competitive salary plus uncapped commission and ongoing training.
- Other info: Embrace diversity and grow in a supportive environment.
- Why this job: Kickstart your career in real estate with hands-on experience and support.
- Qualifications: Self-motivated, organised, and excellent at customer service.
The predicted salary is between 24000 - 26000 £ per year.
We're looking for dynamic individuals to join our concierge team in Colchester.
Role Overview
- Handling a high volume of inbound and outbound contacts via calls, webchat, and email.
- Registering client details and forwarding them to relevant in‑branch teams to arrange viewings.
- Booking property valuations.
- Completing various administrative tasks for our network of branches, including data input.
- Collaborating with your team to achieve success and maintain consistently high service standards.
Candidate Requirements
- I am a highly self‑motivated, ambitious, target‑driven individual who can work independently and adapt to changing situations.
- I possess excellent telephone etiquette.
- I am resilient and can work effectively under pressure and within deadlines.
- I thrive in competitive environments.
- I have exceptional organisational and time‑management skills.
- I am proficient in computer usage, with excellent keyboard skills.
- I have a proven track record of delivering outstanding customer service.
- Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006).
- Evidence of right to work in the UK, in the form of Passport or Birth Certificate.
- Proof of Address.
Rewards
- Competitive basic salary ranging from £24,000 to £26,000 per year, depending on sales experience.
- Uncapped commission scheme in addition to the basic salary.
- Participation in the company Elevate scheme.
- Dedicated training from day one, with ongoing coaching and development opportunities to advance your career at Spicerhaart.
Location and Working Hours
The role will be based at our Colchester head office: Spicerhaart, Colwyn House, Sheepen Place, Colchester, CO3 3LD. You will work a 40‑hour week, spread over 5 days. Specific working hours will be allocated to you at the end of the recruitment process. The current vacancy hours are Tuesday to Saturday 9am – 6pm, or Monday to Friday 11am – 8pm with 1 in 3 Saturdays. When you work a Saturday you will get a day off in lieu the following week.
Equal Opportunities
At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are. We support and encourage those differences to help you become the best you can be. Spicerhaart is proud to be an equal opportunity workplace and welcomes all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.
Personal Move Assistant - Colchester in Essex employer: haart Estate Agents
Contact Detail:
haart Estate Agents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Move Assistant - Colchester in Essex
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Spicerhaart. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle pressure, as these are key for the Personal Move Assistant role.
✨Tip Number 3
Dress to impress! Even if the office vibe is casual, showing up looking sharp can make a great first impression. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Personal Move Assistant - Colchester in Essex
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with what we're looking for in a Personal Move Assistant. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at haart Estate Agents
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Personal Move Assistant role. Familiarise yourself with the responsibilities like handling calls, booking valuations, and collaborating with teams. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your Customer Service Skills
Since delivering outstanding customer service is key for this role, prepare examples from your past experiences where you excelled in this area. Think about specific situations where you went above and beyond for a client, as this will demonstrate your ability to thrive in a competitive environment.
✨Practice Your Telephone Etiquette
Given that you'll be handling a high volume of calls, practice your telephone etiquette before the interview. You might want to do mock calls with a friend or family member to refine your communication skills and ensure you sound professional and approachable.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview that assess how you handle pressure and deadlines. Prepare by thinking through potential challenges you might face in the role and how you would tackle them. This will showcase your resilience and organisational skills.