At a Glance
- Tasks: Join our concierge team to assist clients with property inquiries and bookings.
- Company: Spicerhaart, a leading estate agency group in the UK.
- Benefits: Competitive salary, uncapped commission, and dedicated training from day one.
- Other info: Flexible working hours and opportunities for career advancement.
- Why this job: Be part of a dynamic team and make a real difference in clients' lives.
- Qualifications: Self-motivated, excellent communication skills, and a passion for customer service.
The predicted salary is between 25000 - 26000 £ per year.
We are looking for dynamic individuals to join our concierge team in Colchester.
Role Overview
- Handling a high volume of inbound and outbound contacts via calls, webchat, and email.
- Registering client details and forwarding them to relevant in-branch teams to arrange viewings.
- Booking property valuations.
- Completing various administrative tasks for our network of branches including data input.
- Collaborating with your team to achieve success and maintain consistently high service standards.
Candidate Requirements
To excel in this role, you should answer "yes" to the following statements:
- I am a highly self-motivated, ambitious, target-driven individual who can work independently and adapt to changing situations.
- I possess excellent telephone etiquette.
- I am resilient and can work effectively under pressure and within deadlines.
- I thrive in competitive environments.
- I have exceptional organisational and time management skills.
- I am proficient in computer usage, with excellent keyboard skills.
- I have a proven track record of delivering outstanding customer service.
Rewards
- Competitive basic salary ranging from £25,000 to £26,000 per year, depending on sales experience.
- Uncapped commission scheme in addition to the basic salary.
- Participation in the company Elevate scheme.
- Dedicated training from day one, with ongoing coaching and development opportunities to advance your career at Spicerhaart.
How To Apply
To apply for this position, please click on the link or email your CV to recruitmentnexus@spicerhaart.co.uk.
Location and Working Hours
The role will be based at our Colchester head office: Spicerhaart, Colwyn House, Sheepen Place, Colchester, CO3 3LD. You will work a 40-hour week, spread over 5 days. Specific working hours will be allocated to you at the end of the recruitment process. The current vacancy hours are Tuesday to Saturday 9am to 6pm or Monday to Friday 11am to 8pm with 1 in 3 Saturdays; when you work a Saturday you will get a day off in lieu the following week.
Equal Opportunities
At Spicerhaart, variety makes our Company DNA come to life. We love people, and what’s more, we love the differences that make each person who they are. We support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us.
Personal Move Assistant - Colchester employer: haart Estate Agents
haart Estate Agents is an exceptional employer, offering a dynamic work environment in Medway where you can thrive as a Senior Branch Manager. With an uncapped commission scheme and a strong focus on professional development, we foster a high-performance culture that empowers our team to excel and achieve their career aspirations. Join us to be part of a supportive team that values your contributions and encourages growth in a competitive market.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Move Assistant - Colchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Spicerhaart and its values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle pressure, as these are key for the Personal Move Assistant role.
✨Tip Number 3
Dress to impress! Even if the interview is virtual, make sure you look professional. It shows respect for the opportunity and helps you feel more confident during the conversation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Personal Move Assistant - Colchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Personal Move Assistant role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since you'll be handling a lot of calls and emails, it's crucial to showcase your excellent telephone etiquette and written communication skills. Use clear and concise language in your application to demonstrate this right from the start.
Be Yourself:We love individuality! Don’t hesitate to let your personality shine through in your application. Share your passion for customer service and why you’re excited about joining our concierge team in Colchester.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s super easy and ensures your application gets to the right people. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at haart Estate Agents
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Personal Move Assistant role. Familiarise yourself with the responsibilities like handling calls, booking valuations, and collaborating with your team. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since delivering outstanding customer service is key for this role, prepare examples from your past experiences where you've excelled in this area. Think about specific situations where you went above and beyond for a customer, as this will demonstrate your commitment to high service standards.
✨Practice Your Telephone Etiquette
Given that you'll be handling a high volume of calls, practice your telephone etiquette before the interview. Speak clearly, use a friendly tone, and remember to listen actively. You might even want to do a mock call with a friend to get comfortable with the format.
✨Demonstrate Your Organisational Skills
As a Personal Move Assistant, you'll need exceptional organisational and time management skills. Be ready to discuss how you prioritise tasks and manage your time effectively. Consider sharing a specific example of a time when you successfully juggled multiple responsibilities under pressure.
