Compliance and Pre Tenancy Manager in Colchester

The Compliance & Pre-Tenancy Manager is responsible for supervising Pre-Tenancy & Compliance Coordinators to ensure the consistent delivery of landlord, property & contractor compliance activities across the managed portfolio and reduce offer to move in cycle time and void periods through proactive and compliant pre tenancy administration. The role will provide operational leadership, monitor key risks, and escalate issues to the Head of Compliance & Pre-Tenancy as well as liaising with key stakeholders to ensure streamlined linkage with RL function. The Compliance & Pre-Tenancy Manager ensures that governance frameworks are followed and that compliance data is accurate and auditable.

As a Compliance & Pre-Tenancy Manager at Spicerhaart in Colchester, you will receive:

• £37000 to £42000 OTE per year, based on experience.
• Full-time working hours: 9am to 6pm (Monday to Friday). Note: Saturdays as and when required in line with the needs of the business, with time off in lieu.

Benefits:

• 30 days annual leave (includes bank holidays*)
• Comprehensive and continued training as you grow and develop within your role
• Fully-funded training course to help you achieve a nationally recognised qualification within the property industry, including ARLA membership
• Career progression opportunities
• Employee Assistance Programme (24/7 access to our confidential helpline)
• Eye care*
• Employee Referral Bonus*
• Company Pension Scheme

Key responsibilities:

• Recruitment, development and performance management of team of Pre-Tenancy & Compliance Coordinators.
• Running compelling scoreboards to drive performance.
• Running pipeline calls to ensure RL linkage and efficient pre tenancy cycles.
• Ensure all contractor, landlord and property certifications (PI, SLAs, Gas, EPC, EICR, etc.) are valid and up to date.
• Monitor & drive key performance and risk indicators.
• Deliver training, coaching & workshops to improve/refresh team knowledge.
• Report compliance breaches and escalate significant risks.
• Support audit preparation and contribute to continuous improvement.

Role Competencies:

• Regulatory Knowledge: Strong knowledge of property compliance and statutory requirements.
• Team Leadership: Ability to coach, supervise, and motivate administrators.
• Organisational Skills: Effective prioritisation and workload management.
• Risk Awareness: Ability to identify, monitor, and escalate compliance risks.
• Communication: Clear escalation of issues and reporting to Head of Compliance & Pre-Tenancy.
• Problem-Solving: Ability to resolve operational compliance challenges.

Core Competencies:

• Works well with others to create a team spirit and an enjoyable working environment.
• Delivers outstanding customer service by exceeding expectations.
• Focuses on results to deliver business success.
• Follows company standards and procedures.
• Embraces responsibility and accountability.
• Demonstrates professionalism, honesty and integrity.
• Demonstrates a thirst for development.

To be eligible to proceed in our recruitment process, you will need:

• Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006).
• Evidence of your right to work in the UK, in the form of: Passport/Birth Certificate.
• Proof of Address.
• National Insurance.

At some point(s) in your application process, you may be required to interview via video call. Our Employee Assistance Programme offers up to six sessions of support and guidance, via telephone. Company financial commitments to annual eye tests, and glasses, are subject to the terms stated in the company Eye Test Policy. Employee referrals are subject to the terms stated in our Employee Referral Scheme. 30 days' paid annual leave includes bank holidays - day in lieu if you happen to work the bank holiday. Please note: If you are successful in your application for this role but voluntarily leave the role within the first 12 months of employment, you may be required to reimburse the company for the costs associated with your training programme.

Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you.

At Spicerhaart, variety makes our Company DNA come to life. We love people, and what’s more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Acquisition Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.