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- Tasks: Support aftersales and product training while boosting sales across the North West, North East, and Scotland.
- Company: Join a family-run agricultural machinery manufacturer with a focus on innovation.
- Benefits: Enjoy a competitive salary, company truck, private medical insurance, and 25 days annual leave.
- Why this job: Make a real impact in modern farming while developing your skills in a dynamic environment.
- Qualifications: Strong technical understanding of agricultural machinery and relevant NVQ qualifications required.
- Other info: Flexible home-office and field-based role with opportunities for travel and career growth.
The predicted salary is between 38000 - 42000 £ per year.
This is a permanent, full-time Aftersales & Product Support Specialist role covering the North West, North East and Scotland. Location: home-office and field-based with overnight stays when required. This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
Key Responsibilities
- Maintain and increase sales of products in conjunction with the Territory Managers.
- Reach or exceed the targets and goals (KPIs) set for your geographic area.
- Increase business opportunities by identifying new prospects/products/services by undertaking data research, analysis and reporting.
- Organise and attend factory visits, liaising with relevant stakeholders.
- Provide excellent after sales support.
- Deliver training and development.
- Plan, organise and attend agricultural shows regionally, nationally and occasionally internationally.
- Set up and conduct demonstrations of equipment, ensuring machinery is built, prepared and checked in preparation for demonstrations.
- Ensure all items on weekly work plan/job sheet are completed on time.
- Timely production of weekly/monthly reports to include personal expenses claims.
- Organise and execute training sessions (technical or sales related) to employees, dealers and/or end users and farmers.
- Respond to or diagnose and resolve customers' technical, parts or sales enquiries face to face, by phone, text or email.
- Liaise with the Area Sales Manager, Territory Manager or UK sales office as necessary.
- Engage in social media marketing activities to create, curate and manage content to improve SEO and brand awareness.
- Assist with marketing activities.
- Attend, plan, coordinate, and manage dealer open days, evening events and factory visits.
- Assist with machinery installation and sales/after sales administration.
- Maintain inventory records of stock/consignment machines.
- Provide retail support during Territory Managers' absence or busy periods.
- Ensure all sales/parts leads are communicated to relevant stakeholders.
- Maintain accurate machinery records and demo bookings.
- General maintenance, repair and detailing of equipment and machines.
- Demonstrate a good understanding of the company's Health & Safety policy and be responsible for safe storage of tools and equipment.
Ideal Person Skills & Qualifications
- A strong technical understanding of agricultural and farming machinery.
- Recent experience in a similar technical support, aftersales or agricultural engineer role.
- Willing to travel across the territory – North West, North East and Scotland.
- Ideally located and living central to the territory: Glasgow / Scottish Borders / Dundee / Ayrshire / Edinburgh / Central Belt of Scotland.
- Strong organisation and communication skills.
Location & Schedule
Home-office and field-based. Covering the North West, North East and Scotland. Overnight stays when required. Working hours are 08:30 – 17:30 Monday to Friday with a 45-minute lunch break. You may be required to work additional hours as reasonably necessary.
Salary & Benefits
- £44,000 - £50,000 basic salary DOE.
- Company truck and fuel card.
- 25 days annual leave plus bank holidays.
- Life insurance/death in service.
- Income protection scheme.
- Private medical insurance.
- Pension plan.
- Laptop, mobile phone and iPad.
How to apply
Please click on the APPLY NOW button. Please note: The industry standard requirement states that ALL applicants must hold an NVQ Level 2, Scottish NVQ Level 2 or an equivalent qualification relevant to the job.
Additional Information
This is a permanent, full-time position. Travel and overnight stays may be required according to business needs. Typical working hours are 08:30 - 17:30, Monday to Friday, with a 45-minute lunch break.
About the Company
Join a specialist family-run Agricultural Machinery Manufacturer, bringing innovative, high-quality farm equipment to agricultural dealers and farmers. Be part of a trusted, family-owned brand shaping the future of modern farming.
Important Notes
We thank all applicants for applying; only those shortlisted for an interview will be contacted. Your application will be managed confidentially and your details will not be shared with third parties without your prior permission.
Aftersales and Product Support Specialist in Melrose employer: ha
Contact Detail:
ha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales and Product Support Specialist in Melrose
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your interview. It’s all about making connections!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to aftersales and product support. Think about how your skills align with the job description and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Aftersales and Product Support Specialist in Melrose
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales and Product Support Specialist role. Highlight your relevant experience with agricultural machinery and any technical support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your willingness to travel across the North West, North East, and Scotland.
Show Off Your Communication Skills: Since this role involves liaising with various stakeholders, make sure to showcase your strong communication skills in your application. Whether it's through your CV or cover letter, let us know how you effectively engage with customers and colleagues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our family-run team!
How to prepare for a job interview at ha
✨Know Your Machinery
Make sure you brush up on your technical knowledge of agricultural and farming machinery. Be ready to discuss specific models and their features, as well as any recent advancements in the industry. This will show that you're not just interested in the role but also passionate about the products you'll be supporting.
✨Demonstrate Your Sales Skills
Prepare examples of how you've successfully increased sales or supported aftersales in previous roles. Think about specific targets you’ve met or exceeded and how you achieved them. This will help you stand out as someone who can contribute to the company's goals right from the start.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and confidently. You might be asked to explain complex technical issues to non-technical customers, so being able to simplify your language is key. Consider role-playing with a friend to get comfortable.
✨Be Ready for Travel Questions
Given that the job requires travel across the North West, North East, and Scotland, be prepared to discuss your flexibility and willingness to travel. Share any relevant experiences where you've managed travel effectively, and highlight your organisational skills in planning trips or managing schedules.
