At a Glance
- Tasks: Coordinate jobs and information for our Heating Maintenance contract with NIHE.
- Company: Join a supportive team at The H&A Group, focused on social housing.
- Benefits: Enjoy a pension, life assurance, and health cash plan membership.
- Other info: Flexible working hours with opportunities for teamwork and personal initiative.
- Why this job: Make a difference in the community while developing your customer service skills.
- Qualifications: Experience in office-based customer service and proficiency in Microsoft Office.
The predicted salary is between 24000 - 28000 £ per year.
Job Description (Ref: ADM/07/26)
Role
Overview: The successful candidates will work on our NIHE Heating Maintenance contract and will be responsible for the coordination of jobs and information between The H&A Group and NIHE through various means of communication.
They will be based in our Maintenance Office, Tobermore Road, Draperstown.
- Reports To
- Office Supervisor
- Working Hours
- Monday – Friday, 9am – 5pm
- Flexibility to be on rota for 5pm – 8pm Mon - Fri, Saturday cover 8am to 2pm
- Additional Benefits
- Pension
- Life Assurance (T&C apply)
- Health Cash Plan Membership
- Roles & Responsibilities
- Deal with any enquiries from NIHE, NIHE tenants, private customers and internal Managers and staff.
- Follow internal procedures to process and issue all jobs submitted in line with contractual timeframes.
- Support the onsite Engineers to ensure they have all information required to complete jobs in line with the contractual timeframes.
- Maintain the Company’s internal IT system, Accuserv, to ensure all information is accurate and up to date.
- Collate accurate information for Supervisors/Managers as required.
- Deal with all clients/customers/staff in a professional, pleasant and efficient manner.
- Answer calls without delay.
- Any other duty as deemed appropriate by management.
- Personnel Specification
Essential Criteria
- Experience in Office Based Customer Service.
- Experience of Microsoft Office, in particular Excel.
- More than 1 year’s experience in an office-based customer service role.
- Experience working with Social Housing.
- Excellent communication skills.
- Excellent organisational skills.
Desirable Criteria
- Personal Characteristics
- Ability to use own initiative.
- Ability to work as part of a team.
- Flexibility to work in other locations as required.
The H&A Group are an equal opportunities employer.
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Administrator in Draperstown employer: H&A GROUP
The H&A Group is an excellent employer, offering a supportive work culture that values teamwork and communication. Located in Draperstown, employees benefit from a range of perks including a pension scheme, life assurance, and health cash plan membership, alongside opportunities for professional growth within the social housing sector. With a commitment to equal opportunities, the company fosters an inclusive environment where staff can thrive and contribute meaningfully to the community.
