At a Glance
- Tasks: Coordinate jobs and information for our Heating Maintenance contract with NIHE.
- Company: Join a supportive team at The H&A Group, focused on social housing.
- Benefits: Enjoy a pension, life assurance, and health cash plan membership.
- Other info: Flexible working hours with opportunities for teamwork and personal initiative.
- Why this job: Make a difference in the community while developing your customer service skills.
- Qualifications: Experience in office-based customer service and proficiency in Microsoft Office.
The predicted salary is between 24000 - 28000 £ per year.
Job Description (Ref: ADM/07/26)
Role
Overview: The successful candidates will work on our NIHE Heating Maintenance contract and will be responsible for the coordination of jobs and information between The H&A Group and NIHE through various means of communication.
They will be based in our Maintenance Office, Tobermore Road, Draperstown.
- Reports To
- Office Supervisor
- Working Hours
- Monday – Friday, 9am – 5pm
- Flexibility to be on rota for 5pm – 8pm Mon - Fri, Saturday cover 8am to 2pm
- Additional Benefits
- Pension
- Life Assurance (T&C apply)
- Health Cash Plan Membership
- Roles & Responsibilities
- Deal with any enquiries from NIHE, NIHE tenants, private customers and internal Managers and staff.
- Follow internal procedures to process and issue all jobs submitted in line with contractual timeframes.
- Support the onsite Engineers to ensure they have all information required to complete jobs in line with the contractual timeframes.
- Maintain the Company’s internal IT system, Accuserv, to ensure all information is accurate and up to date.
- Collate accurate information for Supervisors/Managers as required.
- Deal with all clients/customers/staff in a professional, pleasant and efficient manner.
- Answer calls without delay.
- Any other duty as deemed appropriate by management.
- Personnel Specification
Essential Criteria
- Experience in Office Based Customer Service.
- Experience of Microsoft Office, in particular Excel.
- More than 1 year’s experience in an office-based customer service role.
- Experience working with Social Housing.
- Excellent communication skills.
- Excellent organisational skills.
Desirable Criteria
- Personal Characteristics
- Ability to use own initiative.
- Ability to work as part of a team.
- Flexibility to work in other locations as required.
The H&A Group are an equal opportunities employer.
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Administrator in Draperstown employer: H&A GROUP
The H&A Group is an excellent employer, offering a supportive work culture that values teamwork and communication. Located in Draperstown, employees benefit from a range of perks including a pension scheme, life assurance, and health cash plan membership, alongside opportunities for professional growth within the social housing sector. With a commitment to equal opportunities, the company fosters an inclusive environment where staff can thrive and contribute meaningfully to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Draperstown
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at H&A GROUP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like H&A GROUP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator in Draperstown
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to H&A GROUP:Your cover letter is your chance to shine! Tell us why you want to work at H&A GROUP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at H&A GROUP!
How to prepare for a job interview at H&A GROUP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
