At a Glance
- Tasks: Lead digital transformation projects and enhance client experiences through cloud accounting solutions.
- Company: Join a forward-thinking firm with a supportive and collaborative culture.
- Benefits: Enjoy hybrid working, competitive salary, and a focus on personal development.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
- Why this job: Shape meaningful digital change while working closely with senior leaders.
- Qualifications: 5+ years in cloud accounting, strong project management, and excellent communication skills.
The predicted salary is between 35000 - 35000 £ per year.
Overview Candidates should take the time to read all the elements of this job advert carefully. Please make your application promptly. Up to £35k Our client is seeking a digital services manager, this role will be based across the South West on a hybrid working basis, with flexibility to work across all offices.
Why join Our client offers more than just a job – they offer a place to grow. You’ll benefit from:
- A collaborative and down-to-earth culture
- The opportunity to shape and lead meaningful digital change across the firm
- Hybrid and flexible working to support work/life balance
- A strong focus on wellbeing, development, and continuous improvement
- The chance to work closely with Partners and senior leaders on strategic initiatives
Main Duties This role plays a central part in delivering client-facing digital change across the firm. You’ll lead cloud accounting migrations, improve onboarding and automation, and help raise data quality and integration across core systems – including Practice Engine, Filestore and Summa Tech. Your work will directly enhance client experience, efficiency, and compliance across the firm.
- Leading and delivering cloud accounting migrations to Xero and QuickBooks, including full ledger transfers, opening balance reconciliations, bank feed setup, app integrations, and go-live support
- Running discovery workshops to understand client needs, map current processes, and design future-state workflows that reduce manual input and duplication
- Managing client onboarding journeys (including Summa Tech) to improve turnaround times and create a strong first impression
- Line-managing members of the Digital Services team, allocating work, coaching best practice, and overseeing quality assurance
- Setting standards for documentation, workflows, checklists, and effective handovers to Accounts, Tax, Payroll and Bookkeeping teams
- Championing high standards of data hygiene across Practice Engine and Filestore, ensuring records are complete, consistent, and audit-ready
- Embedding compliant onboarding processes, including CDD/AML through Summa Tech, and supporting annual review cycles
- Working closely with Partners and Managers to scope proposals, build business cases, and present solutions to clients and internal stakeholders
- Tracking outcomes, identifying risks, and driving continuous improvement across digital services
Experience / Qualifications Ideally, you’ll have at least 5 years’ experience delivering cloud accounting solutions using Xero and QuickBooks Online Proven experience leading client-facing projects from discovery through to migration, cut-over and post-go-live support Xero and/or QuickBooks Online certifications (Advanced preferred) Strong practical knowledge of ledger migrations, bank feeds, chart of accounts design, VAT setup, and the wider app ecosystem (data capture, expenses, payments) Confidence working with systems such as Practice Engine, Filestore and project management tools (e.g. Trello or similar) Experience using onboarding and automation platforms such as Summa Tech Knowledge of KYC/AML workflows Experience working in a professional services environment Familiarity with Digita and/or Sage tax suites Advanced Excel skills, including Power Query, for data transformation and validation Excellent communication skills, with the ability to explain technical concepts clearly to both clients and colleagues.
Due to the high volume of interest we receive, we aren’t always able to respond to every candidate individually. If you haven’t heard from us within 10 working days, it unfortunately means your application was unsuccessful on this occasion.
Digital Services Manager - South West (J239) in Exeter employer: H2R Selection
Our client is an exceptional employer, offering a collaborative and down-to-earth culture that prioritises employee wellbeing and development. With a strong focus on hybrid working, you will have the flexibility to balance your professional and personal life while leading meaningful digital change across the firm. The opportunity to work closely with senior leaders and contribute to strategic initiatives ensures that your role as Digital Services Manager will be both impactful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Services Manager - South West (J239) in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Digital Services Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its digital services. Be ready to discuss how your experience with cloud accounting solutions like Xero and QuickBooks can help them achieve their goals. Show them you’re not just another candidate, but the right fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your experience with client-facing projects and how you've driven digital change in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Digital Services Manager - South West (J239) in Exeter
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Digital Services Manager and how your experience aligns with those requirements.
Tailor Your CV and Cover Letter:Don’t just send a generic CV! We want to see how your skills and experiences specifically relate to this role. Highlight your cloud accounting experience and any relevant projects you've led to show us you're the right fit.
Showcase Your Communication Skills:Since this role involves working closely with clients and colleagues, make sure your application reflects your excellent communication skills. Use clear language and provide examples of how you've explained technical concepts in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at H2R Selection
✨Know Your Digital Services Inside Out
Make sure you’re well-versed in cloud accounting solutions, especially Xero and QuickBooks. Brush up on your knowledge of ledger migrations and the app ecosystem, as you'll need to demonstrate your expertise during the interview.
✨Showcase Your Project Management Skills
Prepare to discuss your experience leading client-facing projects. Be ready to share specific examples of how you've managed migrations from discovery to go-live, highlighting your ability to track outcomes and drive continuous improvement.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. You’ll be working closely with clients and colleagues, so being able to communicate effectively is key. Consider doing mock interviews to refine your delivery.
✨Demonstrate Your Leadership Qualities
As this role involves line-managing a team, think about how you can showcase your leadership style. Prepare examples of how you've coached team members, set standards, and ensured quality assurance in previous roles.
