At a Glance
- Tasks: Lead digital change and cloud accounting migrations while improving client onboarding experiences.
- Company: Join a collaborative firm focused on meaningful digital transformation.
- Benefits: Enjoy hybrid working, a supportive culture, and opportunities for personal growth.
- Other info: Dynamic role with a focus on wellbeing and continuous improvement.
- Why this job: Shape the future of digital services and work closely with senior leaders.
- Qualifications: 5+ years in cloud accounting with Xero/QuickBooks; strong project management skills.
The predicted salary is between 35000 - 35000 € per year.
Candidates should take the time to read all the elements of this job advert carefully. Please make your application promptly. Up to £35k. Our client is seeking a digital services manager. This role will be based across the South West on a hybrid working basis, with flexibility to work across all offices.
Why join? Our client offers more than just a job — they offer a place to grow. You’ll benefit from:
- A collaborative and down‑to‑earth culture
- The opportunity to shape and lead meaningful digital change across the firm
- Hybrid and flexible working to support work/life balance
- A strong focus on wellbeing, development, and continuous improvement
- The chance to work closely with Partners and senior leaders on strategic initiatives
Main Duties:
- Deliver client‑facing digital change across the firm, leading cloud accounting migrations, improving onboarding and automation, and raising data quality and integration across core systems including Practice Engine, Filestore and Summa Tech.
- Lead and deliver cloud accounting migrations to Xero and QuickBooks, including full ledger transfers, opening balance reconciliations, bank feed setup, app integrations and go‑live support.
- Run discovery workshops to understand client needs, map current processes and design future‑state workflows that reduce manual input and duplication.
- Manage client onboarding journeys (including Summa Tech) to improve turnaround times and create a strong first impression.
- Line‑manage members of the Digital Services team, allocate work, coach best practice and oversee quality assurance.
- Set standards for documentation, workflows, checklists and effective handovers to Accounts, Tax, Payroll and Bookkeeping teams.
- Champion high standards of data hygiene across Practice Engine and Filestore, ensuring records are complete, consistent, and audit‑ready.
- Embed compliant onboarding processes, including CDD/AML through Summa Tech, and support annual review cycles.
- Work closely with Partners and Managers to scope proposals, build business cases and present solutions to clients and internal stakeholders.
- Track outcomes, identify risks and drive continuous improvement across digital services.
Experience and Qualifications:
- At least 5 years’ experience delivering cloud accounting solutions using Xero and QuickBooks Online.
- Proven experience leading client‑facing projects from discovery through to migration, cut‑over and post‑go‑live support.
- Relevant practical experience is essential: Xero and/or QuickBooks Online certifications (Advanced preferred).
- Strong practical knowledge of ledger migrations, bank feeds, chart of accounts design, VAT setup and the wider app ecosystem (data capture, expenses, payments).
- Confidence working with systems such as Practice Engine, Filestore and project management tools (e.g. Trello or similar).
- Experience using onboarding and automation platforms such as Summa Tech.
- Knowledge of KYC/AML workflows.
- Experience working in a professional services environment.
- Familiarity with Digi‑ and/or Sage tax suites.
- Advanced Excel skills, including Power Query, for data transformation and validation.
- Excellent communication skills, with the ability to explain technical concepts clearly to both clients and colleagues.
Due to the high volume of interest we receive, we aren’t always able to respond to every candidate individually. If you haven’t heard from us within 10 working days, it unfortunately means your application was unsuccessful on this occasion.
Digital Services Manager - South West (J239) in Devon employer: H2R Selection
Join a forward-thinking firm as a Digital Services Manager in the South West, where you will be empowered to lead impactful digital transformations in a supportive and collaborative environment. With a strong emphasis on employee wellbeing and professional development, you will enjoy hybrid working arrangements that promote a healthy work/life balance while working closely with senior leaders on strategic initiatives. This role not only offers competitive remuneration but also the opportunity to shape the future of digital services within the firm, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Services Manager - South West (J239) in Devon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to digital services management. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies of past projects where you've led digital change. This will help you stand out and demonstrate your hands-on experience with cloud accounting solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Digital Services Manager - South West (J239) in Devon
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, take a moment to really digest the job description. It’s packed with info about what we’re looking for and how you can shine in your application.
Tailor Your CV and Cover Letter:Make sure your CV and cover letter reflect the skills and experiences that match the role. Highlight your cloud accounting experience and any relevant projects you've led — we want to see how you fit into our vision!
Showcase Your Communication Skills:Since this role involves explaining technical concepts to clients and colleagues, don’t forget to demonstrate your communication skills in your application. Use clear language and examples that show you can break down complex ideas.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at H2R Selection
✨Know Your Digital Services Inside Out
Make sure you’re well-versed in cloud accounting solutions, especially Xero and QuickBooks. Brush up on your knowledge of ledger migrations and the app ecosystem, as you'll need to demonstrate your expertise during the interview.
✨Showcase Your Project Management Skills
Prepare to discuss your experience leading client-facing projects. Be ready to share specific examples of how you've managed migrations and improved onboarding processes, highlighting your ability to drive digital change.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. You’ll need to show that you can communicate effectively with both clients and colleagues, so consider doing mock interviews to refine your delivery.
✨Demonstrate Your Leadership Qualities
Since this role involves line management, think about how you can showcase your coaching and quality assurance skills. Prepare examples of how you've allocated work and supported team members in previous roles.
