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- Tasks: Assist guests with luggage and provide exceptional service during night shifts.
- Company: Join a prestigious 5-star hotel in West London, known for its excellence.
- Benefits: Enjoy a flexible night shift schedule and be part of a welcoming team.
- Why this job: Perfect for those who love guest interaction and want to work in a luxury environment.
- Qualifications: Previous experience in a similar role and a valid UK driving licence required.
- Other info: Work on a 4 nights on / 4 nights off rota, ensuring work-life balance.
The predicted salary is between 24000 - 36000 £ per year.
Are you a reliable and professional individual with a passion for guest service? We are currently recruiting for a Night Luggage Porter to join the night team at a prestigious 5-star hotel in West London. This is an excellent opportunity to become part of a dedicated and welcoming team, delivering exceptional service during overnight hours.
Key Responsibilities:
- Greet all guests warmly upon arrival and provide assistance with luggage, ensuring a high standard of service.
- Deliver luggage to guest rooms promptly and accurately, and assist with departures as required.
- Provide information to guests regarding hotel facilities, local attractions, and transport options.
- Conduct regular patrols of guest areas and report any unusual activity or maintenance issues.
- Ensure the lobby and front entrance are clean, tidy, and welcoming at all times.
- Handle guest requests, including room moves, extra amenities, or late-night needs.
- Work closely with the Night Manager and other departments to ensure a smooth overnight operation.
- Assist with wake-up calls and early morning departures as necessary.
- Adhere to hotel policies and procedures, including health and safety, fire regulations, and emergency procedures.
- Maintain guest confidentiality and uphold the highest standards of professionalism.
What We're Looking For:
- Previous experience as a Night Porter, Luggage Porter, or similar role (preferably in a 4 or 5-star hotel).
- Excellent customer service and communication skills.
- Well-presented, polite, and approachable.
- Physically fit and able to lift and carry luggage.
- A valid UK driving licence is required.
- Flexible and reliable with a strong sense of responsibility.
- Night shifts 8:00 PM to 8:00 AM, on a 4 nights on / 4 nights off rota.
Interested? Apply now with your CV. We look forward to welcoming the next valuable member of our night team!
Night Luggage Porter employer: H1 Suite
Contact Detail:
H1 Suite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Luggage Porter
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of the hotel will help you provide better assistance to guests and show your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. As a Night Luggage Porter, you'll need to interact with guests frequently, so being able to engage in friendly conversation and provide clear information is key.
✨Tip Number 3
Demonstrate your reliability and flexibility. Highlight any previous experience working night shifts or in similar roles, as this will reassure us that you can handle the demands of the position.
✨Tip Number 4
Showcase your physical fitness. Since the role involves lifting and carrying luggage, mentioning any relevant experience or activities that demonstrate your strength and stamina can set you apart from other candidates.
We think you need these skills to ace Night Luggage Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service roles or similar positions. Emphasise any previous work in hotels or hospitality, and showcase your ability to handle luggage and assist guests.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for guest service and your understanding of the role. Mention specific skills that align with the job description, such as communication skills and reliability, and express your enthusiasm for working during night shifts.
Highlight Relevant Skills: In your application, be sure to mention your physical fitness and ability to lift and carry luggage, as well as your valid UK driving licence. These are key requirements for the Night Luggage Porter position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates professionalism and attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at H1 Suite
✨Showcase Your Customer Service Skills
As a Night Luggage Porter, excellent customer service is key. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to providing exceptional service.
✨Demonstrate Reliability and Professionalism
Highlight your reliability and professionalism during the interview. Discuss your previous experience in similar roles and how you maintained high standards, especially during night shifts when attention to detail is crucial.
✨Be Prepared for Physical Demands
This role requires physical fitness, so be ready to discuss your ability to lift and carry luggage. You might even want to mention any relevant experiences that showcase your strength and stamina.
✨Familiarise Yourself with the Hotel and Local Area
Research the hotel and its facilities, as well as local attractions and transport options. Being knowledgeable will not only impress your interviewers but also show your enthusiasm for the role and the guest experience.
