At a Glance
- Tasks: Provide essential admin support to our busy Service Department and coordinate service jobs.
- Company: Join the Martin Group, a leader in construction and waste recycling services since 1976.
- Benefits: Enjoy 25 days holiday, company pension, life assurance, and free on-site parking.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a dynamic team and help deliver top-notch customer service.
- Qualifications: Proactive attitude, excellent organisational skills, and a willingness to learn are essential.
The predicted salary is between 31500 - 38500 £ per year.
Additional benefits: 25 Days Holiday + Bank Holidays, Company Pension, Life Assurance, Free on-site parking, Employee Assistance Programme.
Contract Type: Permanent
Hours of work: 08:30hrs – 17:00hrs
The Martin Group of Companies (Est. 1976) provide specialist services to the construction and waste recycling industries, with an annual turnover in excess of £223m. HW Martin Waste Ltd manages a variety of waste and recyclable materials for households and businesses, right across the UK. We are committed to building a first-class talented workforce, so that we can offer the very best service to our customers.
King Highway Products is the UK’s leading supplier of specialist vehicles and equipment to the traffic management industry. We design and build specialist vehicles at our Market Harborough site and are looking for a capable and enthusiastic person to support our continued growth.
King Highway Products is looking for an organised proactive and customer-focused individual to join us as an Aftersales Support. This is a varied role providing essential administrative support to our busy Service Department. You will help coordinate workshop and mobile service jobs, maintain accurate records, communicate with customers and ensure completed work is invoiced promptly and professionally. You will work closely with the Service Manager, Service Controller, Parts Department and our team of mobile and workshop engineers to help jobs progress smoothly from initial booking through to completion and invoicing.
Previous experience in a service, automotive or engineering environment would be helpful, but it is not essential. We are looking for someone who is hardworking, quick to learn, confident communicating with customers and able to keep on top of several priorities.
Responsibilities and Duties to Include:
- Monitor email inboxes, answer calls and respond to, or forward enquiries promptly
- Set up service and workshop WIP records and ensure job information is complete and accurate using the CRM system, regularly reviewing any ongoing jobs.
- Upload and correctly file engineers’ photographs and supporting job documentation
- Create and maintain workshop service files
- Input engineer timesheets, clocking’s and expenses
- Arrange hotels, ferries and other travel requirements for mobile service engineers
- Help resolve routine customer queries and elevate more complex issues when required
- Maintain accurate electronic and paper records in line with company procedures
- Support the Service Manager and Service Controller with general administration and job progression
Experience, Qualifications and Skills required:
- A proactive attitude and genuine willingness to learn – Essential
- Excellent organisational skills and attention to detail – Essential
- Ability to use initiative, solve problems and think outside the box – Essential
- A professional and helpful approach to customer service – Essential
- Confidence communicating with customers, suppliers and colleagues – Essential
- Ability to manage several priorities in a busy working environment – Essential
- Good working knowledge of Microsoft Office, particularly Outlook and Excel – Essential
- Previous administrative or customer-service experience – Desirable
- Experience with invoicing, timesheets or WIP management – Desirable
- Experience in automotive, engineering, manufacturing or production administration – Desirable
Experience is not everything. We are particularly interested in applicants who are:
- Friendly and comfortable speaking with customers
- Prepared to ask questions and learn how the wider business operates
- Happy putting forward ideas and solutions
- Comfortable working independently while also supporting a close-knit team
- Keen to develop their skills and build a long-term career within the business
We are an equal opportunities employer and welcome applications from all suitably qualified persons.
Aftersales Support in Market Harborough employer: H W Martin
At King Highway Products Ltd, we pride ourselves on being an excellent employer, offering a supportive work culture that values employee growth and development. As a Mobile Service Engineer, you'll enjoy competitive pay, a comprehensive benefits package including a company vehicle, generous holiday allowance, and opportunities for overtime, all while working in a dynamic field-based role that allows you to make a real impact in the traffic management industry.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Support in Market Harborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at H W Martin. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like H W Martin before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales Support in Market Harborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to H W Martin:Your cover letter is your chance to shine! Tell us why you want to work at H W Martin specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at H W Martin!
How to prepare for a job interview at H W Martin
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
