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- Tasks: Be the friendly face of our office, greeting visitors and managing calls.
- Company: Join H.W. Kaufman Group, a leader in innovative insurance solutions.
- Benefits: Part-time hours, flexible shifts, and a supportive team environment.
- Why this job: Make a great first impression and help our team thrive every day.
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: Perfect for students seeking valuable experience in a professional setting.
The predicted salary is between 24000 - 30000 £ per year.
At H.W. Kaufman Group, we are committed to providing unsurpassed service to insurance brokers, agents and carriers. Our mission is to make the lives of our broker and agent partners easier and more successful. We are fully dedicated to serving their unique challenges by providing access to coverage for difficult risks requiring innovative solutions on a regional, national, and international basis. Each of the distinct companies in Kaufman benefits from being a part of our global network. That collective connection allows us to better judge risk and provide the highest level of service to our clients and partners.
Our reception team provides a professional and welcoming front-of-house experience, ensuring that all telephone calls and visitors are responded to efficiently and treated courteously. They support with the smooth running of the reception area and assist with general administrative and facilities-related tasks. This is a part-time role (4 days per week) based in the office. We operate a rota system to ensure that reception is covered 08:15-17:15 each day Monday to Thursday (working pattern is either 08:15–16:15 or 09:15–17:15 with a 1‑hour unpaid lunch break).
Please note that you must be available to start by the 5th May and you must be able to work unrestricted in the UK as we cannot provide visa sponsorship for this role now or in the future. This is also a 4 days / week role (Mon-Thurs) in the office and the salary range provided is the FTE.
Duties and Key Responsibilities- Reception & Front of House
- Maintain a tidy and presentable reception area at all times.
- Greet and register visitors, liaising with building security as needed.
- Operate the reception desk and switchboard, ensuring calls and enquiries are handled promptly and professionally.
- Support meeting room bookings, set-up, and refreshments.
- Issue Gherkin passes for new starters and temporary staff.
- Handle incoming and outgoing mail, couriers, taxis (e.g., Addison Lee), and locker key distribution.
- Ensure consistent front desk coverage by adjusting start, finish, and lunch times as needed.
- Maintain a positive, professional, and approachable manner at all times.
- Administrative Support
- Provide general administrative assistance to the office as required.
- Support internal events and in-house meetings.
- Assist with office organisation and upkeep.
- Help manage stationery, toners, business cards, and other office supplies.
- Assist with ordering flowers, milk, fruit, kitchen consumables, and other regular supplies.
- Facilities Support
- Report building, maintenance, and cleaning issues.
- Monitor and follow up on reported issues to ensure timely resolution.
- Liaise with suppliers and service providers when necessary.
- Help replenish toiletries, hand soaps, and paper towels in office bathrooms.
- Assist with facilities-related consumables (e.g., coffee machines, zip taps, confidential waste, plants).
In addition, the jobholder may be required to perform other duties assigned by their Line Manager, as required by the needs of the business.
Attitude & Conduct- Work as a team to ensure that the front desk is staffed at all times within business hours (08:15am to 5:15pm).
- Flexibility to adjust working hours when required by the business or to cover holidays.
- Ensure the front desk is always covered during early closures/events until staff leave the building.
- Discretion and confidentiality: handle information with care, ensuring it reaches only intended recipients.
- Create the best first impression of the company: polite, professional, and appropriately presented at all times.
- Confidence in dealing with all levels of staff.
- Excellent secretarial and administrative skills.
- Ability to use own initiative and prioritise workload to meet deadlines.
- Strong organisational and communication skills.
- Competence in IT, diary management, and document presentation.
- Competent in the use of relevant business and insurance technology systems;
- Outlook
- Word
- Excel
- Teams
- You must act with integrity.
- You must act with due care, skill and diligence.
- You must be open and cooperative with FCA, PRA and other regulators.
- You must pay due regard to the interests of customers and treat them fairly.
- You must observe proper standard of market conduct.
Receptionist in London employer: H.W. Kaufman Group
Contact Detail:
H.W. Kaufman Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in London
✨Tip Number 1
First things first, make sure you know the company inside out. Research H.W. Kaufman Group and understand their mission and values. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
When you get to the interview, be ready to showcase your communication skills. As a receptionist, you'll be the face of the company, so practice how you greet people and handle calls. A friendly, professional attitude goes a long way!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewers! Asking about the team dynamics or how they handle busy periods shows that you're thinking ahead and are keen to fit into their culture.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and know how to navigate the digital world, which is key for this role.
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to tailor your application to the specific role of Receptionist. Highlight your relevant skills and experiences that align with the job description, especially your administrative and customer service abilities.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at H.W. Kaufman Group
✨Know the Company Inside Out
Before your interview, take some time to research H.W. Kaufman Group. Understand their mission and values, especially how they support insurance brokers and agents. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Your Front-of-House Skills
As a receptionist, you'll be the first point of contact for visitors. Practise greeting people warmly and handling phone calls professionally. You might even want to role-play with a friend to get comfortable with common scenarios you might face at the reception desk.
✨Showcase Your Organisational Skills
The role requires strong organisational abilities, so be ready to discuss how you manage tasks and prioritise your workload. Think of specific examples from your past experiences where you successfully handled multiple responsibilities, like managing meeting room bookings or coordinating supplies.
✨Demonstrate Flexibility and Team Spirit
Since the role involves working as part of a team and adjusting hours as needed, be prepared to talk about your flexibility. Share examples of times when you've adapted to changing circumstances or supported your colleagues to ensure smooth operations.