At a Glance
- Tasks: Coordinate university graduation photography and gowning services, ensuring smooth operations.
- Company: Join Tempest Ltd, the UK's largest school photography company with a vibrant team.
- Benefits: Competitive salary, benefits, and a chance to make memorable experiences for students.
- Other info: Dynamic role with opportunities for growth and collaboration across departments.
- Why this job: Be part of a team that celebrates student milestones and makes a real impact.
- Qualifications: Organisational skills, attention to detail, and experience in coordination or customer success roles.
Customer Success Co-ordinator – Graduations
Contract: Full time, Permanent H Tempest Ltd is the nation’s largest school photography company with over 500 employees.
Our Head Office and Laboratory is based in St Ives, Cornwall and our Photographers are resident throughout the UK.
We take photographs of children at playgroups and nurseries, primary and secondary schools and graduates at universities and colleges as well as the Armed Forces and Corporate Photography.
Do you want to join us Help us deliver unforgettable graduation experiences.
We're looking for a highly organised, proactive and enthusiastic Customer Success Co-ordinator to join our Sales & Marketing team, supporting our university graduation photography and gowning services.
Graduation is one of the most important moments in a student's journey, and we work closely with our university partners to help make it a memorable experience.
In this varied and fast-paced role, you'll help bring new university partnerships to life, support our existing clients and keep important projects, deadlines and communications on track.
You'll work with colleagues across the business, playing a key role in ensuring that everything runs smoothly behind the scenes.
- What You'll Be Doing Bringing new partnerships to life
- Co-ordinate the implementation of new university contracts, from contract award through to launch.
- Create and manage implementation plans, keeping track of milestones, deadlines and actions.
- Work with colleagues across the business to ensure contractual commitments are communicated and preparations stay on track. Supporting tenders and contracts
- Co-ordinate tender submissions, gathering information and working with different teams to meet deadlines.
- Help prepare professional tender documents, presentations and supporting materials.
- Maintain accurate contract records, key dates and reporting requirements.
- Supporting our university partners
- Work closely with Account Managers and Relationship Managers to support our university clients.
- Keep track of important graduation milestones, from gowning bookings to event launches.
- Help co-ordinate customer feedback, post-event reporting and responses to enquiries.
- Liaise with colleagues across Marketing, Gowning and Field Operations to keep everyone informed and prepared. Making things work better
- Maintain organised systems, calendars and shared information.
- Help develop useful resources and improve processes across the team.
- Spot opportunities to make everyday tasks simpler, more efficient and better connected.
What We're Looking For You'll be someone who likes getting things done, takes pride in the details and can confidently manage several priorities at once.
Above all, we're looking for someone who is organised, takes initiative and enjoys working with people.
You'll bring
- Experience in a co-ordination, administration, customer success or project support role.
- Excellent organisational skills and attention to detail.
- Strong written and verbal communication skills.
- Confidence working with different teams and following up to keep things moving.
- Good Microsoft Office skills, particularly Excel, Word and Power Point.
- A proactive, positive and solutions-focused approach.
Experience with tenders, contracts, project implementation, CRM systems or the higher education sector would be an advantage, but isn't essential.
Why Join Us This is an opportunity to be part of a team that helps universities celebrate one of the biggest milestones in their students' lives.
You'll enjoy a varied role where no two days are quite the same, work with people across different departments and have the opportunity to make a genuine difference to how we support our university partners.
If you're someone who loves being organised, enjoys bringing people together and gets satisfaction from making things happen, we'd love to hear from you.
Click on “APPLY” today
Customer Success Co-ordinator - Graduations employer: H Tempest
Join our vibrant team as a Photographer in Wrexham, where your passion for photography and working with children can truly shine. We offer a supportive work culture that values creativity and enthusiasm, alongside comprehensive training and flexible working hours to suit your lifestyle. With opportunities for personal growth and a friendly atmosphere, this role is perfect for those seeking meaningful and rewarding employment in a community-focused environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Co-ordinator - Graduations
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at H Tempest. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like H Tempest before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Co-ordinator - Graduations
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to H Tempest:Your cover letter is your chance to shine! Tell us why you want to work at H Tempest specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at H Tempest!
How to prepare for a job interview at H Tempest
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
