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- Tasks: Be the go-to person for customer service, handling admin and logistics with ease.
- Company: Join a growing SME in the electronic equipment manufacturing sector.
- Benefits: Flexible part-time hours, full training provided, and a supportive team environment.
- Other info: Opportunity for career growth in a dynamic and innovative company.
- Why this job: Make a real impact in a close-knit team while developing your skills.
- Qualifications: Experience in customer service or administration, with strong communication and organisational skills.
6-month contract with the potential to extend. Part time over 4-5 days per week | 20–30 hours to suit you. Full training provided. Join a successful and growing SME.
Are you an organised, customer-focused administrator who thrives on keeping things running smoothly? This is a newly created role at the heart of a specialist engineering business, and an opportunity to take real ownership of an important function from day one. You'll be joining a manufacturer of electronic equipment, working with a customer base that spans industry and research across the globe. As demand for their calibration and repair services has grown significantly, they’ve created this dedicated role to ensure customers receive the attentive, professional service they deserve, without it getting lost in the noise.
You’ll sit within the operations team, working closely alongside a Test Technician to form a focused service unit. You’ll handle all the admin, communication, quoting, and logistics that keep the service workflow ticking over. If you’re looking for a varied part-time role with flexible hours, where you can make a real difference to a small, close-knit team, then please click apply!
The Role:
- Serve as the primary point of contact for customers arranging recalibration, investigation, or repair of their units.
- Handle all service-related email correspondence and manage customer expectations around lead times and costs.
- Prepare and send service quotations, and process purchase orders.
- Schedule calibration and repair slots, coordinating workloads in line with capacity.
- Arrange return shipments to customers via FedEx, DHL, and UPS.
- Use Excel, Outlook, and the company's CRM system to manage day-to-day workflow.
The Candidate:
This role will suit someone who’s been in a customer-facing administrative position and knows what it’s like to manage external relationships under pressure. You don’t need a technical background, but some familiarity with electronic or technical products will help you hit the ground running.
The ideal candidate will have:
- Experience in a customer service, sales administration, supplier admin, or call centre role.
- Confident written and verbal communication skills.
- Good working knowledge of Microsoft Office, particularly Excel and Outlook.
- Strong organisational skills and the ability to juggle multiple tasks at once.
- A calm, professional manner.
Service Administrator employer: H Squared Talent Ltd
Contact Detail:
H Squared Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Service Administrator role. You never know who might have the inside scoop on opportunities that aren't advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their customer base and think about how your skills can help improve their service workflow. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to build your confidence.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're keen on joining our team directly!
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant administrative roles you've had. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Administrator role. Share specific examples of how you've managed customer relationships and kept things running smoothly in previous jobs.
Show Off Your Organisational Skills: Since this role is all about keeping things organised, make sure to mention any tools or methods you use to stay on top of tasks. Whether it's using Excel for tracking or a specific CRM system, we want to know how you keep everything ticking over!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at H Squared Talent Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Administrator role. Familiarise yourself with the key responsibilities like handling customer correspondence and managing service quotations. This will help you demonstrate your enthusiasm and readiness to take ownership from day one.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples of how you've successfully managed multiple tasks in previous positions. Be ready to discuss specific situations where your organisational skills made a difference, especially in a customer-facing environment.
✨Brush Up on Communication Techniques
Effective communication is crucial for this position. Practice articulating your thoughts clearly and confidently, both verbally and in writing. You might even want to prepare a mock email response to a customer query to showcase your written communication skills during the interview.
✨Familiarise Yourself with Relevant Tools
Get comfortable with Microsoft Office, particularly Excel and Outlook, as well as any CRM systems you’ve used before. If you can, try to learn about the specific tools the company uses. Mentioning your proficiency with these tools can give you an edge and show that you're ready to hit the ground running.