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- Tasks: Be the go-to person for customer service, handling admin and logistics with ease.
- Company: Join a thriving SME in the electronic equipment manufacturing sector.
- Benefits: Flexible part-time hours, full training, and potential for contract extension.
- Other info: Perfect for those seeking a varied role with a supportive work environment.
- Why this job: Make a real impact in a close-knit team while developing your skills.
- Qualifications: Experience in customer service or admin roles; strong communication and organisational skills.
The predicted salary is between 20000 - 25000 £ per year.
6-month contract with the potential to extend. Part time over 4-5 days per week, hours to suit you. Full training provided. Join a successful and growing SME.
Are you an organised, customer-focused administrator who thrives on keeping things running smoothly? This is a newly created role at the heart of a specialist engineering business, and an opportunity to take real ownership of an important function from day one. You'll be joining a manufacturer of electronic equipment, working with a customer base that spans industry and research across the globe. As demand for their calibration and repair services has grown significantly, they've created this dedicated role to ensure customers receive the attentive, professional service they deserve, without it getting lost in the noise.
You’ll sit within the operations team, working closely alongside a Test Technician to form a focused service unit. You’ll handle all the admin, communication, quoting, and logistics that keep the service workflow ticking over. If you're looking for a varied part‑time role with flexible hours, where you can make a real difference to a small, close‑knit team, then please click apply!
- Serve as the primary point of contact for customers arranging recalibration, investigation, or repair of their units.
- Handle all service‑related email correspondence and manage customer expectations around lead times and costs.
- Prepare and send service quotations, and process purchase orders.
- Schedule calibration and repair slots, coordinating workloads in line with capacity.
- Arrange return shipments to customers via FedEx, DHL, and UPS.
- Use Excel, Outlook, and the company's CRM system to manage day‑to‑day workflow.
Candidate Profile
This role will suit someone who’s been in a customer‑facing administrative position and knows what it's like to manage external relationships under pressure. You don't need a technical background, but some familiarity with electronic or technical products will help you hit the ground running.
- Experience in a customer service, sales administration, supplier admin, or call centre role.
- Confident written and verbal communication skills.
- Good working knowledge of Microsoft Office, particularly Excel and Outlook.
- Strong organisational skills and the ability to juggle multiple tasks at once.
- A calm, professional manner.
Service Administrator in England employer: H Squared Talent Ltd
Contact Detail:
H Squared Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and administration. Think about examples from your past experiences that showcase your organisational skills and ability to handle pressure. We want you to shine!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website for the best chance at landing that Service Administrator gig! We love seeing applications directly from our site, and it shows you’re genuinely interested in joining our growing team. Let’s get you on board!
We think you need these skills to ace Service Administrator in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and organisational skills. We want to see how you've kept things running smoothly in previous roles, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this Service Administrator role. We love seeing enthusiasm and a genuine interest in our company, so let your personality come through.
Showcase Your Communication Skills: Since you'll be handling customer correspondence, it's crucial to demonstrate your written communication skills. Keep your application clear and professional, just like you would when communicating with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at H Squared Talent Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Administrator role. Familiarise yourself with the key responsibilities like handling service-related correspondence and managing customer expectations. This will help you demonstrate your enthusiasm and readiness to take ownership from day one.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples of how you've successfully managed multiple tasks in previous positions. Be ready to discuss specific situations where your organisational skills made a difference, especially in customer-facing roles.
✨Brush Up on Communication Techniques
Effective communication is crucial for this position. Practice articulating your thoughts clearly and confidently, both verbally and in writing. You might even want to prepare a few responses to common customer queries to showcase your ability to manage expectations and provide excellent service.
✨Familiarise Yourself with Relevant Tools
Get comfortable with Microsoft Office, particularly Excel and Outlook, as well as any CRM systems you’ve used before. If you can, try to find out what specific tools the company uses and mention your adaptability to learn new systems during the interview.