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For Companies At a Glance
- Tasks: Lead a team in delivering exceptional customer service and product knowledge.
- Company: Join H. Samuel, part of the world's largest diamond jewellery retailer with over 2,800 stores.
- Benefits: Enjoy competitive pay, sales incentives, staff discounts, and flexible hours during peak times.
- Why this job: Be a fashion-forward role model in a vibrant, inclusive culture that values your unique style.
- Qualifications: Retail or customer service experience is essential; strong communication and selling skills are a must.
- Other info: This role offers a pathway to management with comprehensive training and development opportunities.
The predicted salary is between 12000 - 18000 £ per year.
Our Supervisors have a special talent for amazing our Customers! We firmly believe that jewellery retail is all about having great product knowledge. Where do the gems come from in that necklace? How does that watch keep such exact time? Every product we sell has many facets behind it and our Store Supervisors are the people who bring that product knowledge to life!
You’ll be a role model of amazing customer service for other team members, achieving targets, maximising sales and giving customers the benefit of your product expertise. You’ll also help store management, especially in coaching new team members and help them to settle in, develop their product knowledge and grow their amazing customer retail skills.
As the face of H. Samuel, we want you to reflect our brand, culture and customers. You certainly won’t find our Store team members suited and booted. Instead, we’re proud of our teams' unique personalities and to showcase this we have a fashion conscious, business casual dress code, which encourages our teams to celebrate their own tattoos, piercings and style!
Your Background
You’ll have retail or customer service experience, but what really sets you apart is your ability to sell. You’ll have the communication skills, confidence and outgoing personality needed to build rapport with customers and showcase product features. You’ll also be ambitious. Being a Store Supervisor is a stepping stone into your first management role - and with our coaching, training and support, you can develop quickly.
What’s next?
When you submit your application, you will be invited to complete a short online assessment. If successful, you will be asked to complete a short video which gives you the opportunity to tell us a little more about you and why you would like to join us. Successful applicants will be contacted by the store manager inviting you to the final stage interviews. We recommend to regularly check your emails to ensure you don’t miss any updates with your application.
Your rewards
We offer a competitive salary and benefits, including sales incentives and a staff discount. The nature of our business also means you can sometimes work additional hours at times like peak trading periods, Bank Holidays and weekends. What is also really amazing about Signet are the career development opportunities. If you’ve got potential, we’ll help you fulfil it. We’ve got the training and development programmes in place to really help you make the most of your talent!
Be part of something special! Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that’s not all, we are part of the world’s largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you.
Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.
Supervisor - H. Samuel - Permanent - Part Time in Edinburgh employer: H. Samuel
Contact Detail:
H. Samuel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - H. Samuel - Permanent - Part Time in Edinburgh
✨Tip Number 1
Familiarise yourself with H. Samuel's product range and the unique features of their jewellery. This knowledge will not only help you stand out during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully engaged with customers in previous roles. Highlight any specific instances where you went above and beyond to meet a customer's needs.
✨Tip Number 3
Emphasise your ability to work as part of a team and your experience in coaching or mentoring others. This is crucial for a Supervisor role, so be ready to discuss how you've helped colleagues develop their skills.
✨Tip Number 4
Prepare for the online assessment and video interview by practising common interview questions and scenarios related to retail and customer service. This will help you feel more confident and articulate your passion for the role effectively.
We think you need these skills to ace Supervisor - H. Samuel - Permanent - Part Time in Edinburgh
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what H. Samuel is looking for in a Supervisor. Highlight your relevant retail or customer service experience and how it aligns with their expectations.
Showcase Your Personality: Since H. Samuel values unique personalities, make sure to reflect your individuality in your application. Use a friendly tone and share personal anecdotes that demonstrate your customer service skills and passion for jewellery.
Prepare for the Online Assessment: After submitting your application, you'll need to complete a short online assessment. Familiarise yourself with common assessment formats and practice answering situational judgement questions related to customer service.
Craft Your Video Introduction: If selected, you'll create a short video to introduce yourself. Plan what you want to say about your background, why you want to work at H. Samuel, and how you can contribute to their team. Keep it engaging and authentic!
How to prepare for a job interview at H. Samuel
✨Showcase Your Product Knowledge
Make sure to brush up on your knowledge of jewellery and watches before the interview. Be prepared to discuss where gems come from, how different watches function, and any other product details that might impress the interviewer.
✨Demonstrate Your Customer Service Skills
Think of examples from your past experiences where you provided exceptional customer service. Highlight how you built rapport with customers and resolved any issues, as this will show your ability to be a role model for others.
✨Embrace Your Unique Style
Since H. Samuel encourages individuality, don’t hesitate to express your personal style during the interview. Wear something that reflects your personality while still adhering to a business casual dress code.
✨Prepare for the Video Assessment
After your application, you'll need to complete a video assessment. Practice speaking clearly about why you want to join H. Samuel and what makes you a great fit for the Supervisor role. Keep it engaging and authentic!
