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- Tasks: Lead a team to deliver amazing customer service and maximise sales in a vibrant jewellery retail environment.
- Company: Join H. Samuel, part of the world's largest diamond jewellery retailer with a diverse and inclusive culture.
- Benefits: Enjoy competitive pay, staff discounts, and opportunities for career growth and development.
- Why this job: Be a role model in customer service while showcasing your unique style and personality.
- Qualifications: Retail or customer service experience with strong communication and sales skills.
- Other info: Flexible hours during peak times and a supportive environment for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Our Supervisors have a special talent for amazing our Customers!
Supervisor – Permanent – Full Time
We firmly believe that jewellery retail is all about having great product knowledge. Where do the gems come from in that necklace? How does that watch keep such exact time? Every product we sell has many facets behind it – and our Store Supervisors are the people who bring that product knowledge to life!
You’ll be a role model of amazing customer service for other team members, achieving targets, maximising sales and giving customers the benefit of your product expertise. You’ll also help store management, especially in coaching new team members and help them to settle in, develop their product knowledge and grow their amazing customer retail skills.
As the face of H. Samuel, we want you to reflect our brand, culture and customers. You certainly won’t find our Store team members suited and booted. Instead, we’re proud of our team\’s unique personalities and to showcase this we have a fashion‑conscious, business casual dress code, which encourages our teams to celebrate their own tattoos, piercings and style!
Your Background
You’ll have retail or customer service experience, but what really sets you apart is your ability to sell. You’ll have the communication skills, confidence and outgoing personality needed to build rapport with customers and showcase product features. You’ll also be ambitious. Being a Store Supervisor is a stepping stone into your first management role – and with our coaching, training and support, you can develop quickly.
What’s next?
When you submit your application, you will be invited to complete a short online assessment.
If successful, you will be asked to complete a short video which gives you the opportunity to tell us a little more about you and why you would like to join us.
Successful applicants will be contacted by the store manager inviting you to the final stage interviews.
We recommend to regularly check your emails to ensure you don’t miss any updates with your application.
We offer a competitive salary and benefits, including sales incentives and a staff discount. The nature of our business also means you can sometimes work additional hours at times like peak trading periods, Bank Holidays and weekends.
What is also really amazing about Signet are the career development opportunities. If you’ve got potential, we’ll help you fulfil it. We’ve got the training and development programmes in place to really help you make the most of your talent!
Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that’s not all, we are part of the world’s largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you.
Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.
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Supervisor employer: H. Samuel
Contact Detail:
H. Samuel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into H. Samuel's history, values, and product range. This will not only impress the hiring team but also help you connect with their culture and showcase your passion for jewellery retail.
✨Tip Number 2
Practice makes perfect! Prepare for that video assessment by rehearsing your answers to common questions. Think about how your previous experience aligns with the role of a Supervisor and be ready to share specific examples of your customer service successes.
✨Tip Number 3
Show off your personality! Remember, H. Samuel values individuality, so don’t be afraid to let your unique style shine through in your video and during interviews. Be yourself and let your enthusiasm for the role come across!
✨Tip Number 4
Follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Don’t be afraid to let your unique personality shine through in your application. Remember, we value individuality and want to know how you can bring your flair to our team.
Highlight Your Experience: Make sure to showcase any retail or customer service experience you have. We’re looking for those standout moments where you’ve wowed customers or achieved sales targets. This is your chance to brag a little!
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for the Supervisor role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing company culture there.
How to prepare for a job interview at H. Samuel
✨Know Your Products Inside Out
Before the interview, dive deep into the products offered by the company. Understand where the gems come from and how the watches function. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided amazing customer service in the past. Think about specific situations where you went above and beyond to help a customer. This will demonstrate your ability to be a role model for others in the team.
✨Be Yourself and Embrace Your Style
Since the company values unique personalities, don’t hesitate to showcase your own style during the interview. Wear something that reflects who you are while still being business casual. This will help you connect with the brand's culture.
✨Express Your Ambition
Let them know you see this role as a stepping stone to management. Share your career aspirations and how you plan to grow within the company. This shows that you’re not just looking for a job, but a long-term career path.
