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- Tasks: Lead a team in delivering exceptional customer service and product knowledge.
- Company: Join H. Samuel, part of the world's largest diamond jewellery retailer.
- Benefits: Enjoy competitive pay, sales incentives, staff discounts, and career development opportunities.
- Why this job: Be a role model in a fun, fashion-forward environment that celebrates individuality.
- Qualifications: Retail or customer service experience with strong communication and sales skills required.
- Other info: Flexible hours available during peak trading periods; embrace your unique style at work.
Our Supervisors have a special talent for amazing our Customers! We firmly believe that jewellery retail is all about having great product knowledge. Where do the gems come from in that necklace? How does that watch keep such exact time? Every product we sell has many facets behind it - and our Store Supervisors are the people who bring that product knowledge to life!
You will be a role model of amazing customer service for other team members, achieving targets, maximising sales and giving customers the benefit of your product expertise. You will also help store management, especially in coaching new team members and help them to settle in, develop their product knowledge and grow their amazing customer retail skills.
As the face of H. Samuel, we want you to reflect our brand, culture and customers. You certainly won’t find our Store team members suited and booted. Instead, we’re proud of our team’s unique personalities and to showcase this we have a fashion conscious, business casual dress code, which encourages our teams to celebrate their own tattoos, piercings and style!
Your Background
You will have retail or customer service experience, but what really sets you apart is your ability to sell. You will have the communication skills, confidence and outgoing personality needed to build rapport with customers and showcase product features. You will also be ambitious. Being a Store Supervisor is a stepping stone into your first management role - and with our coaching, training and support, you can develop quickly.
What’s next?
When you submit your application, you will be invited to complete a short online assessment. If successful, you will be asked to complete a short video which gives you the opportunity to tell us a little more about you and why you would like to join us. Successful applicants will be contacted by the store manager inviting you to the final stage interviews. We recommend to regularly check your emails to ensure you don’t miss any updates with your application.
Your rewards
We offer a competitive salary and benefits, including sales incentives and a staff discount. The nature of our business also means you can sometimes work additional hours at times like peak trading periods, Bank Holidays and weekends. What is also really amazing about Signet are the career development opportunities. If you’ve got potential, we’ll help you fulfil it. We’ve got the training and development programmes in place to really help you make the most of your talent!
Be part of something special! Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that’s not all, we are part of the world’s largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you.
Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.
Supervisor - h. Samuel - Permanent - Part Time employer: H SAMUEL
Contact Detail:
H SAMUEL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - h. Samuel - Permanent - Part Time
✨Tip Number 1
Familiarise yourself with the products sold at H. Samuel. Understanding the unique features and stories behind the jewellery will not only boost your confidence but also help you engage customers effectively during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your ability to create amazing customer experiences, which is key for a Supervisor role.
✨Tip Number 3
Be ready to discuss your leadership potential. Think of instances where you've coached or mentored others, as this aligns with the responsibilities of helping new team members develop their skills.
✨Tip Number 4
Embrace the brand's culture by expressing your personality during the interview. Since H. Samuel values individuality, showcasing your unique style can help you stand out as a candidate who fits well within their team.
We think you need these skills to ace Supervisor - h. Samuel - Permanent - Part Time
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Supervisor at H. Samuel. Highlight your relevant retail or customer service experience and how it aligns with their expectations.
Showcase Your Personality: H. Samuel values unique personalities. In your application, let your individuality shine through. Mention any personal style elements that reflect their business casual dress code and how you connect with customers.
Highlight Product Knowledge: Emphasise your product knowledge in your application. Discuss any previous experience you have with jewellery or similar products, and how you can bring that expertise to the role.
Prepare for Assessments: After submitting your application, be ready for the online assessment and video introduction. Practice articulating why you want to join H. Samuel and how you can contribute to their team.
How to prepare for a job interview at H SAMUEL
✨Showcase Your Product Knowledge
Make sure to brush up on your knowledge of jewellery and watches before the interview. Be prepared to discuss where gems come from, how different watches function, and any other product details that might impress the interviewer.
✨Demonstrate Your Customer Service Skills
Think of examples from your past experiences where you provided exceptional customer service. Highlight how you built rapport with customers and resolved any issues, as this role is all about amazing customer interactions.
✨Embrace Your Unique Style
Since the company encourages individuality, don’t hesitate to express your personal style during the interview. Wear something that reflects your personality while still adhering to a business casual dress code.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing exercises during the interview. They may ask you to demonstrate how you would handle a customer inquiry or coach a new team member, so think through these scenarios in advance.
