At a Glance
- Tasks: Lead a luxury service team, ensuring top-notch customer care and maximising profits.
- Company: Join H.R. Owen, the UK's premier luxury automotive dealer group.
- Benefits: Competitive salary, career development, and the chance to work with prestigious brands.
- Other info: Dynamic role with opportunities for growth in the luxury automotive industry.
- Why this job: Be part of an elite team working with the world's finest vehicles.
- Qualifications: Experience as a Service Manager in a premium vehicle brand is essential.
The predicted salary is between 45000 - 55000 £ per year.
H.R. Owen, the UK’s leading luxury automotive dealer group, is seeking a Service Manager to work with Bentley, Hatfield. We’re looking for someone that’s used to going above and beyond to deliver the highest level of customer service, with a focus on maximising profit, developing the Service Department, and controlling the activities of the Workshop and Front of House Staff.
The Bentley Service Manager will work with a variety of Bentley vehicles, so will need an encyclopaedic knowledge of the entire range, as well as the relevant control systems. Ensuring optimum use of all material, financial, and personnel resources is a given, but the right candidate will also be able to continuously monitor the achievement of Customer Service levels. We’re looking for someone who is able to easily manage the standards of the Service Team with a focus on the highest level of customer care.
The type of person we are looking for:
- You will have previous Service Manager experience with a prestige or premium vehicle brand.
- You will be proactive and able to take ownership of your role, with strong attention to detail and an ability to multitask and find innovative solutions to difficult problems.
- You will be able to operate control systems for all departmental resources, material, financial and personnel, and monitor continuously all factors affecting the achievement of plans.
- You will be able to communicate effectively with the Service Team to ensure maximum commitment and motivation, and ensure the efficient achievement of objectives.
- You will have a passion for the luxury industry, be able to recognise excellence and have a basic knowledge of the brands H.R. Owen work with.
- You will be confident and proficient in the use of Microsoft Office (Word, Excel, PowerPoint & Outlook).
- You will have outstanding interpersonal skills and communicate regularly with a wide range of people at all levels across the company.
Service Manager in Hatfield employer: H.R. Owen Head Office
H.R. Owen is an exceptional employer, offering a dynamic work environment where luxury automotive enthusiasts thrive. Located in Hatfield, our team enjoys a culture of excellence, with opportunities for professional growth and development within the prestigious Bentley brand. We prioritise employee well-being and foster a collaborative atmosphere, ensuring that our Service Managers are equipped to deliver unparalleled customer service while working with some of the finest vehicles in the world.
