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For Companies At a Glance
- Tasks: Join our team to manage payments, customer accounts, and resolve queries efficiently.
- Company: HMRC is dedicated to maximizing revenue flow and providing excellent customer service.
- Benefits: Enjoy a competitive salary, generous leave, flexible working, and a strong pension scheme.
- Why this job: Be part of a supportive culture that values personal development and teamwork.
- Qualifications: Strong communication skills and the ability to build relationships with diverse individuals are essential.
- Other info: This backshift role requires working Saturdays and offers hybrid work options.
The predicted salary is between 22600 - 26700 £ per year.
Job Description
About the Team
HMRC Payments are responsible for developing and implementing standardised HMRC payment processes for all Heads of Duty and regimes.
HMRC Payments are responsible for:
- Maximising revenue flow to the Treasury, providing excellent customer service through account management.
- Processing receipts and payments, reallocating receipts, maintaining customer accounts and reconciling HMRC bank accounts.
- Dealing with external and internal customer correspondence, telephone calls, forms and electronic enquiries on payment related matters.
We:
- Bank customer payments, allocate to the appropriate account and make repayments where required
- Reply to internal and external customer correspondence
- Contribute to the overall achievement of targets/priorities
- Process electronic work lists
- Use various computer systems to update and maintain customer records
- Help with general administrative duties, including handling some more complex queries and issues, making sure they are resolved quickly and efficiently .
- Provide accurate information in a professional and helpful manner by collecting and assessing relevant data and information from various sources such as departmental guidance, customer records/systems, and other relevant Business Units .
- Provide assistance as required to support HMRC Payment peaks.
Job Description
- Help with general administrative duties, including handling some more complex queries and issues, making sure they are resolved quickly and efficiently .
- Provide accurate information in a professional and helpful manner by collecting and assessing relevant data and information from various sources such as departmental guidance, customer records/systems, and other relevant Business Units .
- Provide assistance as required to support HMRC Payment peaks.
Hours of work
This is a backshift position with 5 days over 7 contract.
Working hours for all full-time employees are 37 hours per week, which excludes breaks and lunch breaks, which are unpaid.
Working hours for all part-time employees are minimum 16 hours per week, which excludes breaks and lunch breaks, which are unpaid.
Hours are worked over no more than 5 days with Saturday being mandatory. Monday to Friday the mandatory finishing time will be 8pm
Available hours:
Monday Friday (11am – 8pm)
Saturday Minimum 4 hours (between 8am 4pm)
Please note HMRC adheres to a hybrid working policy where staff are expected to attend the office for 60% of their working time.
Essential Criteria
- You can form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.
- Feel comfortable using varying communication tools and methods to interact with different colleagues.
Benefits
Alongside your salary of £26,637, HM Revenue and Customs contributes £7,716 towards you being a member of the Civil Service Defined Benefit Pension scheme.Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension – We make contributions to our colleagues Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRCbenefitsand find out what its really like to work for HMRChear from our insidersor visitThinking of joining the Civil Service
Things you need to know
Selection process details
This vacancy is usingSuccess Profiles (opens in a new window), and will assess your Strengths and Experience.
How to Apply(please click apply and learn more before closing dateFriday 28th March 2025)
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history and previous experiences. Your CV should include your most recent and relevant work experience similar to the Job Description. This will be used for information purposes only and will not be scored. Here you should set it out like a traditional CV with no more than 200 words total per role making sure to following the following format: –
- -Name of employer
- -Dates worked (to and from)
- -Job title
- – Brief description of your main role / responsibilities.
- A 500-word personal statement demonstrating how you meet the Essential Criteria. Please provide impacts, outcomes and results.
Further details around what this will entail are listed on the application form.
We acknowledge that AI can assist you in your application. Find our guidelineshere.
Payments Administrative Officer (Backshift) employer: H M Revenue & Customs (HMRC)
Contact Detail:
H M Revenue & Customs (HMRC) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments Administrative Officer (Backshift)
✨Tip Number 1
Familiarize yourself with HMRC's payment processes and customer service standards. Understanding their approach will help you align your responses during the interview and demonstrate your commitment to their values.
✨Tip Number 2
Practice using various communication tools, as effective communication is key in this role. Being comfortable with different methods will show that you can adapt to the diverse needs of internal and external customers.
✨Tip Number 3
Highlight any experience you have with administrative duties and handling complex queries. Be ready to discuss specific examples where you resolved issues efficiently, as this will showcase your problem-solving skills.
✨Tip Number 4
Since this position requires working on Saturdays and backshifts, be prepared to discuss your availability and flexibility. Showing that you are open to these requirements will make you a more attractive candidate.
We think you need these skills to ace Payments Administrative Officer (Backshift)
Some tips for your application 🫡
Craft a Name-Blind CV: Create a name-blind CV that highlights your job history and relevant experiences. Follow the specified format: include the name of the employer, dates worked, job title, and a brief description of your main responsibilities for each role, keeping it under 200 words.
Write a Strong Personal Statement: Prepare a 500-word personal statement that clearly demonstrates how you meet the essential criteria outlined in the job description. Focus on providing specific impacts, outcomes, and results from your previous experiences to showcase your suitability for the role.
Highlight Relevant Skills: In both your CV and personal statement, emphasize skills that align with the job requirements, such as effective communication, customer service, and administrative capabilities. Use examples from your past roles to illustrate these skills in action.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and personal statement for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Payments Administrative Officer role.
How to prepare for a job interview at H M Revenue & Customs (HMRC)
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Payments Administrative Officer. Familiarize yourself with HMRC's payment processes and how they contribute to maximizing revenue flow. This knowledge will help you answer questions confidently.
✨Showcase Your Communication Skills
Since the role involves dealing with both internal and external customers, be prepared to demonstrate your communication skills. Think of examples where you've effectively communicated complex information or resolved customer queries.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare examples from your past experiences where you handled complex queries or administrative tasks efficiently, highlighting your ability to work under pressure.
✨Highlight Teamwork and Relationship Building
The job requires forming effective partnerships with diverse individuals. Be ready to discuss how you've built relationships in previous roles and how you can contribute to a collaborative team environment at HMRC.
