Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join a dynamic team as an Assistant Intelligence Officer, supporting operations and gathering intelligence.
- Company: Be part of HMRC, dedicated to protecting the UK's financial integrity and security.
- Benefits: Enjoy a competitive salary, annual attendance allowance, and flexible working options.
- Why this job: Make a real impact in tackling crime while developing your skills in a supportive environment.
- Qualifications: No prior experience needed; just bring your communication skills and a proactive attitude.
- Other info: Paid training provided, with opportunities for part-time arrangements.
The predicted salary is between 30000 - 42000 £ per year.
Location: Cardiff, Ipswich
About the job
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
Would you like to build a career in intelligence, working with others to make a difference to the UK's financial integrity and security? If yes, then this could be just the job for you!
The Risk and Intelligence Service (RIS) is central to HMRC's work in protecting the UK's financial integrity. Our mission is to help HMRC understand and manage risks to taxation and border security, supporting the well-being of the UK. We achieve this by gathering and analysing high-quality intelligence from both within the UK and abroad.
Intelligence Services (IS) is a multi-functional team within RIS, dedicated to the safe and lawful collection, assessment, and distribution of intelligence and evidence to support HMRC and partner organisations. The National Co-ordination Unit (NCU) plays a vital role in this effort, providing essential support and coordination to operational teams across government.
We are committed to creating a workplace that values diversity of backgrounds, cultures, and perspectives. Our selection process is fair, open, and based on merit, with reasonable adjustments available to support all applicants.
Job description
We're looking for a motivated team player with great communication skills to join our National Co-ordination Unit (NCU). This is an exciting opportunity to be part of a team that supports HMRC, other government departments, and law enforcement agencies in tackling criminal activity.
As an Assistant Intelligence Officer, you'll be a key part of our 24/7 operational unit, providing coordination, information, and operational support. This role involves supporting frontline staff, conducting intelligence checks, sharing information, and helping coordinate operations when needed.
Your first 8 weeks in the role will be paid training in a supportive environment, giving you the skills and confidence to succeed. It's an exciting time to join the team!
Working Patterns:
You’ll receive an Annual Attendance Allowance of 27.57% (£6,693) on top of your basic salary for working full time (37 hours per week) in a 24/7 shift pattern 365 days of the year. The role follows a rotating 8-week roster, covering a range of shifts (mostly 10 hours each), including night shifts. We'll always provide reasonable notice for any changes to your working schedule.
We welcome applications from candidates seeking part-time or alternative working patterns, such as part-year arrangements. While we'll consider all preferences, the availability of certain patterns may vary, so please discuss your preferred options with us before applying.
Person specification
As an Assistant Intelligence Officer, you will:
- Work as part of a team, handling urgent enquiries from colleagues in HMRC and other law enforcement agencies.
- Support HMRC caseworkers by gathering, analysing, and accurately recording information from a wide range of digital sources.
- Manage and protect confidential information with care.
- Provide excellent customer service, maintaining strong working relationships with colleagues, managers, and external contacts.
- Adapt to cover a range of responsibilities and manage conflicting priorities effectively in a dynamic environment.
What We're Looking For
We are looking for people who are:
- Organised: Able to manage changing and conflicting priorities while keeping tasks on track.
- Proactive: Happy to take initiative, flexible in covering various roles, and accountable for your work.
- Good communicators: Able to work well with others and build positive relationships.
- Detail-oriented: Careful and precise in recording and analysing information to support decision-making.
No previous experience in intelligence is required as training is provided. We encourage applications from all backgrounds, including those new to the Civil Service.
Vetting Requirements
You must pass a Disclosure and Barring Service (DBS) check. Security vetting at the Security Check (SC) level is required, which includes 5 years of consecutive residency in the UK. Non-Police Personnel Vetting (NPPV3) is also needed.
Due to operational needs, these posts are full-time; however, applicants who need to work a more flexible arrangement are welcome to apply. We can't guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
Webinars
Do you want to learn more? Then book to join one of our 60-minute webinars via Microsoft Teams.
Wednesday 26th March 2025 at 11:00am - 12:00 noon
Friday 28th March 2025 at 2:00pm - 3:00pm
Join us to hear more details about the role, training, tips to create a successful application, tailored Success Profiles mini-masterclass, and a Q&A session with NCU team members.
We look forward to meeting you! Please click on apply for further details and for the email address to join our webinars.
National Co-ordination Unit - Assistant Intelligence Shift Officer employer: H M Revenue & Customs (HMRC)
Contact Detail:
H M Revenue & Customs (HMRC) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Co-ordination Unit - Assistant Intelligence Shift Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Assistant Intelligence Officer role. Understanding the specific tasks, such as conducting intelligence checks and supporting frontline staff, will help you demonstrate your enthusiasm and readiness during any interviews.
✨Tip Number 2
Engage with current employees or attend the webinars we offer to gain insights into the team dynamics and work culture at HMRC. This knowledge can help you tailor your responses and show that you're genuinely interested in being part of the National Co-ordination Unit.
✨Tip Number 3
Highlight your organisational skills and ability to manage conflicting priorities in your discussions. Since the role requires adaptability in a dynamic environment, providing examples from your past experiences can illustrate your capability to thrive under pressure.
✨Tip Number 4
Prepare to discuss how you would handle confidential information and maintain strong working relationships. Being able to articulate your approach to customer service and teamwork will resonate well with the values of the NCU and HMRC.
We think you need these skills to ace National Co-ordination Unit - Assistant Intelligence Shift Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Assistant Intelligence Shift Officer position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Skills: Focus on showcasing your organisational, communication, and detail-oriented skills in your CV and cover letter. Provide specific examples of how you've successfully managed conflicting priorities or worked as part of a team.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the role and how you can contribute to HMRC's mission. Make sure to express your enthusiasm for working in intelligence and supporting financial integrity.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at H M Revenue & Customs (HMRC)
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an Assistant Intelligence Officer. Be prepared to discuss how your skills align with the requirements, especially in areas like communication, organisation, and teamwork.
✨Showcase Your Communication Skills
As this role involves handling urgent enquiries and maintaining strong relationships, be ready to provide examples of how you've effectively communicated in past roles. Highlight any experiences where you successfully collaborated with others or resolved conflicts.
✨Demonstrate Proactivity
The job requires a proactive approach to managing tasks and priorities. Think of instances where you've taken the initiative or adapted to changing circumstances. This will show your potential employer that you're flexible and accountable.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle conflicting priorities and manage sensitive information. Prepare by thinking through scenarios where you've had to make quick decisions or maintain confidentiality, as these are crucial in the intelligence field.
