Benefits Manager

Location: Birmingham, Bristol, Cardiff, Croydon, Leeds, Liverpool, Manchester, Newcastle Upon Tyne, Nottingham, Stratford About the job Discover a career in your hands at HMRC. Whether you’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what its really like to work at HMRC. Have you got experience of working in a complex fast paced environment? Are you able to build great relationships with key business and project partners? Do you have Benefits Management and Programme & Project Management experience? Can you utilise benefits management approaches to shape programme & project outputs & outcomes alongside enhanced operational delivery, tracking and reporting benefits achievability and realisation through the project lifecycle? If the answer to all of these is Yes, then read on as we are currently looking to recruit two enthusiastic and pro-active Senior Benefits Manager to support the growing demand for our teams services. The benefits team, part of the Customer Compliance Group (CCG) Transformation Directorate (TD) Enterprise Portfolio Office (EPO), drives benefits-focused transformational change across CCG, with a vision to be recognised and delivering best practice transformational change. As a widely respected Directorate within the Customer Compliance Group (CCG) its an exciting time to join us as we continue to grow and evolve to define and deliver the ambitions of the CCG Transformation Roadmap. Job description You will be providing high-quality Benefits Management support across the portfolio of change transforming CCG, including working with specific programmes and projects. Planning, coordinating and actioning benefits management activity across the team needed to engage with key stakeholders to identify, quantify and establish ownership for beneficial changes in operational delivery. Developing and maintaining key programme / project and portfolio level benefits management artifacts and ensuring they are produced to agreed standards. Providing input to and content for business cases. Working in a fast passed environment at portfolio, programme and project levels, you will be able to deliver effectively under pressure by planning and managing multiple, competing priorities, often to challenging deadlines. You will identify and analyse technical data, from which you will draw trends and conclusion, allowing you to support requirements prioritisation, assure benefits achievability and communicate benefits and performance improvement opportunities to stakeholders. Processing information quickly, working flexibly and independently, comfortable with a degree of ambiguity you will liaise effectively with and influencing decision makers. Person specification Develop and maintain a portfolio-level benefits realisation plan / register that reflects approved initiative-level forecast and actual benefits realisation. Deliver regular and ad hoc progress reports for the Transformation Hub (portfolio dashboard) and escalate any benefits-related issues and opportunities to the appropriate portfolio governance body. Develop and maintain a benefits management framework for CCG that includes standards aligned with those of HRMC and industry best practiced. Via stage gate and stand-alone assurance processes, review the effectiveness of benefits management practices at programme and project level. Support specific projects to plan, develop and produce the benefits artifacts (maps, profiles, realisation strategy, realisation plans, baselines) to agreed timelines and standards that include identifying and quantifying benefits aligned to delivery requirements, gaining benefits owner sign off, define process flows and controls, establish responsibilities & accountabilities, measurement, reporting and evaluation strategies. Build benefit management maturity, knowledge, application, capability and practice within senior stakeholder groups, programme boards, project, change and the benefits teams, through training and awareness-building sessions. Develop and maintain a lessons learned repository as part of a body of knowledge repository that supports those within the team and projects to deliver their benefits management responsibilities. Co-ordinate and where appropriate draft benefits management content for business cases, ensuring all relevant factors are included, in line with organisational requirements. Facilitate CCGs compliance keyholder business case review process. Maintain and drive delivery of a workload plan for the benefits management team. Provide expert advice and support to the benefits management, including line management for the benefits support team. Essential Criteria You will already have experience of: Working in a Benefits Management environment with relevant qualifications (APMG Managing Benefits) Working with a complex workload and being able to plan and prioritize effectively. Establishing and maintaining effective working relationships with key senior stakeholders. Reviewing complex data, identifying issues, spotting trends or risks, and determining appropriate solutions. Working in either a Portfolio Management or Programme & Project Management environment. Desirable Criteria You may also have experience of: Working in large, complex organisational change environments Experience of working in programme or project management environments with relevant qualifications (Managing Successful Programmes / PRINCE 2 or APM Project Management Qualification) Experience of developing, reviewing & assuring programme and project business cases (Better Business Cases Qualification) Exposure to Change Management approaches Experience of presenting complex data and concepts using spoken or written communication skills Behaviours We’ll assess you against these behaviours during the selection process: Seeing the Big Picture Communicating and Influencing Working Together Delivering at Pace Benefits Alongside your salary of £56,344, HM Revenue and Customs contributes £16,322 towards you being a member of the Civil Service Defined Benefit Pension scheme.Find out what benefits a Civil Service Pension provides. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension- We make contributions to our colleagues Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.