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- Tasks: Lead a team in delivering exceptional customer service and store operations.
- Company: Join H&M Group, a family of brands committed to sustainable fashion and meaningful growth.
- Benefits: Enjoy staff discounts, global development opportunities, and competitive local perks.
- Why this job: Perfect for aspiring leaders wanting to make an impact in a dynamic retail environment.
- Qualifications: Retail or customer-facing experience with strong communication and leadership skills required.
- Other info: Flexible availability is essential; no sponsorship available for this role.
The predicted salary is between 24000 - 36000 £ per year.
This is apermanant full-time position offering 30 hours per week. The position is based in the H&M Thistle Shopping Centre, Stirling.
As a Sales Advisor Team Leader, you lead the way in direct customer service, store operations, and team development whilst supporting the management team to deliver the best experience for customers and colleagues.
This role is a great step for those with some supervisory experience who wish to pursue a management role in H&M as a Visual Merchandiser or Department Manager.
Key responsibilities:
- You are responsible for inspiring our customers by promoting campaigns, offers, and activities and by being commercially aware of H&M, other retailers, and the current environment.
- You are responsible for delivering a great customer experience that contributes to the sales and profit goals of your store.
- You support the store management team to create a great team, by leading the way and leading by example, and also ensuring that all colleagues deliver great garment care and store operations.
- You follow health and safety routines to promote the safety and well-being of all our colleagues and customers.
We are looking for people who have:
- Experience in a retail, hospitality or customer-facing role
- Excellent communication skills and the ability to lead, train, and develop teams
- Previous leadership experience is meriting
Availability 7 days fully flexible, weekends included.
Unfortunately, this is not a position that we are able to offer sponsorship for under the skilled worker route.
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here .
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity
H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description
H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group here .
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here .
Location
Goosecroft Road, Stirling, United Kingdom
Get directions to this location on Google Maps.
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Sales Advisor Team Leader - Stirling employer: H & M Hennes & Mauritz Gruppe
Contact Detail:
H & M Hennes & Mauritz Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor Team Leader - Stirling
✨Tip Number 1
Familiarise yourself with H&M's current campaigns and promotions. Being knowledgeable about what’s happening in-store will not only help you engage with customers but also demonstrate your enthusiasm for the brand during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led a team in the past. Think about specific situations where you motivated your colleagues or improved team performance, as this will be crucial for the role.
✨Tip Number 3
Be ready to discuss your approach to customer service. Prepare to share instances where you went above and beyond to ensure a positive experience for customers, as this aligns with the core responsibilities of the Sales Advisor Team Leader.
✨Tip Number 4
Understand the importance of health and safety in retail. Familiarise yourself with common practices and regulations, as being able to speak confidently about this will show your commitment to creating a safe environment for both customers and colleagues.
We think you need these skills to ace Sales Advisor Team Leader - Stirling
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Sales Advisor Team Leader position. Tailor your application to highlight relevant experience in retail, customer service, and team leadership.
Highlight Leadership Experience: Since previous leadership experience is valued, make sure to showcase any supervisory roles you've held. Use specific examples of how you led a team, improved customer service, or contributed to sales goals in your CV.
Showcase Communication Skills: Excellent communication skills are essential for this role. In your application, provide examples of how you've effectively communicated with customers and colleagues, and how you've trained or developed team members.
Follow Application Guidelines: Remember not to include a cover letter as per the application instructions. Ensure your CV is up-to-date and clearly formatted, focusing on relevant experience and skills that align with the job requirements.
How to prepare for a job interview at H & M Hennes & Mauritz Gruppe
✨Showcase Your Leadership Skills
As a Sales Advisor Team Leader, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your previous experience where you successfully trained or developed team members, highlighting your communication skills and leadership style.
✨Understand H&M's Brand Values
Familiarise yourself with H&M's mission and values, especially their commitment to sustainability and diversity. Be ready to discuss how these values resonate with you and how you can contribute to promoting them within the store.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations. Think of specific instances where you provided excellent customer service or resolved conflicts effectively, as this role heavily focuses on delivering a great customer experience.
✨Demonstrate Commercial Awareness
Research current retail trends and H&M's latest campaigns. Being able to discuss how these factors influence sales and customer engagement will show that you're commercially aware and ready to contribute to the store's success.