At a Glance
- Tasks: Lead a department, ensuring top-notch customer experiences and team performance.
- Company: Join H&M Group, a diverse family of fashion brands committed to sustainability.
- Benefits: Enjoy staff discounts, flexible hours, and global development opportunities.
- Other info: No cover letter needed; we value inclusivity in our hiring process.
- Why this job: Be part of a vibrant team that values growth, diversity, and innovation in fashion.
- Qualifications: Management experience in customer-facing roles and a passion for people and profitability.
The predicted salary is between 30000 - 42000 £ per year.
This is a permanent position offering 39 hours per week. This position is based at H&M Leeds Trinity store, in Trinity shopping centre.
Our Leaders have the ambition to make our people and business grow. As a Department Manager, you are responsible for overseeing a department to support the sales and profit of the store, and along with your team, deliver a Customer First Experience.
Key responsibilities:
- You lead with a vision to secure the best experience for all our colleagues and customers.
- You evaluate your team’s performance, provide regular feedback, and support succession through their development and training.
- You analyse and follow up on sales & profit KPI\'s for your department.
- You ensure health & safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers\' safety.
We are looking for people who have:
- Management experience in a customer-facing environment.
- Previous experience of leading and managing teams.
- A passion for profitability and people.
Availability: 7 days, fully flexible, including weekends.
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount include H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment types and countries.
Inclusion & Diversity
H&M is part of H&M Group. We’re committed to creating and maintaining inclusive, diverse, and equitable workplaces throughout our organization. Our teams should include a variety of people sharing their knowledge, experience, and ideas. Having a diverse workforce positively impacts how we address challenges, perceive possibilities, and relate to colleagues and customers worldwide. Therefore, all diversity dimensions are considered in our recruitment process.
We strive for a fair and equal process and kindly ask you not to attach a cover letter, as they can contain information that may trigger unintentional biases.
Company Description
H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Our people drive our commitment to meaningful growth and sustainable lifestyles. Help us re-imagine fashion and reshape our industry. Learn more about H&M Group here.
H&M is a fashion brand offering the latest styles, from fashion pieces and designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price sustainably. Learn more about H&M here.
#J-18808-LjbffrDepartment Manager - Leeds Trinity employer: H & M Hennes & Mauritz Gruppe
H&M Group is an exceptional employer, offering a vibrant work culture at our Leeds Trinity store where your leadership can truly make a difference. With a strong focus on employee development, competitive benefits including a generous staff discount across all our brands, and a commitment to diversity and inclusion, we empower our team members to grow both personally and professionally in a dynamic retail environment.
Contact Details:
H & M Hennes & Mauritz Gruppe Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Department Manager - Leeds Trinity
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like H & M Hennes & Mauritz Gruppe, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like H & M Hennes & Mauritz Gruppe!
We think you need these skills to ace Department Manager - Leeds Trinity
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at H & M Hennes & Mauritz Gruppe, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at H & M Hennes & Mauritz Gruppe and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show H & M Hennes & Mauritz Gruppe that you’re ready to jump in and contribute right away!
How to prepare for a job interview at H & M Hennes & Mauritz Gruppe
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
