Department Manager - High Street Kensington
Department Manager - High Street Kensington

Department Manager - High Street Kensington

London Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a department to enhance sales and deliver an amazing customer experience.
  • Company: Join H&M Group, a diverse family of brands committed to sustainable growth.
  • Benefits: Enjoy staff discounts across all H&M brands and participate in our Incentive Program.
  • Why this job: Be part of a dynamic team that values people and profitability while shaping the future of fashion.
  • Qualifications: Management experience in customer-facing roles and a passion for leading teams is essential.
  • Other info: Flexible availability required, including weekends.

The predicted salary is between 36000 - 60000 £ per year.

Stores Sales & Operations Department Manager – High Street Kensington Job Description This is a permanent position, offering 39 hours per week. This position is based at H&M High Street Kensington, in Central London. Our Leaders have the ambition to make our people and business grow. As a Department Manager you are responsible for overseeing a department to support the Sales and Profit of the store and along with your Team deliver a Customer First Experience. Key responsibilities: You lead with a vision to secure the best experience for all our colleagues and customers. You evaluate your team’s performance, provide regular feedback, and support succession through their development and training. You analyse and follow up on Sales & Profit KPI’s for your department. You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers’ safety. Qualifications We are looking for people who have: Management experience in a customer-facing environment. Previous experience of leading and managing teams. A passion for profitability and people. A Customer-first mindset. Additional Information Availability 7 days fully flexible, weekends included. Benefits We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. Inclusion & Diversity H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Company Description H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Location 103-111 Kensington High Street, London, United Kingdom #J-18808-Ljbffr

Department Manager - High Street Kensington employer: H & M Hennes & Mauritz Gruppe

H&M High Street Kensington is an exceptional employer that prioritizes the growth and development of its employees while fostering a vibrant and inclusive work culture. With extensive benefits, including a generous staff discount across all H&M Group brands and participation in the H&M Incentive Program, team members are empowered to thrive both personally and professionally. Located in the heart of Central London, this role offers a unique opportunity to lead a dynamic team in delivering outstanding customer experiences while contributing to a sustainable future in fashion.
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Contact Detail:

H & M Hennes & Mauritz Gruppe Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Department Manager - High Street Kensington

✨Tip Number 1

Familiarize yourself with H&M's values and mission. Understanding our commitment to sustainability and inclusivity will help you align your vision with ours during the interview process.

✨Tip Number 2

Prepare examples of how you've successfully led teams in a customer-facing environment. Highlight specific instances where your leadership directly contributed to improved sales or customer satisfaction.

✨Tip Number 3

Showcase your analytical skills by discussing how you've used KPIs to drive performance in previous roles. Be ready to explain how you would apply this experience to manage the department effectively.

✨Tip Number 4

Demonstrate your flexibility and willingness to work weekends and holidays. This is crucial for a role that requires full availability, so make sure to express your commitment to meeting the store's needs.

We think you need these skills to ace Department Manager - High Street Kensington

Leadership Skills
Team Management
Customer Service Orientation
Sales Analysis
Profitability Focus
Performance Evaluation
Training and Development
Health & Safety Compliance
Legal Knowledge
Communication Skills
Problem-Solving Skills
Flexibility and Adaptability
Time Management
Conflict Resolution

Some tips for your application 🫡

Understand the Role: Make sure to thoroughly read the job description for the Department Manager position. Highlight key responsibilities and qualifications that resonate with your experience, especially in management and customer-facing environments.

Tailor Your CV: Customize your CV to reflect your management experience and customer-first mindset. Use specific examples from your past roles that demonstrate your ability to lead teams and drive profitability.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for people and profitability. Mention how your leadership style aligns with H&M's vision and how you can contribute to creating an inclusive and diverse workplace.

Highlight Relevant Skills: In your application, emphasize skills such as team evaluation, performance feedback, and KPI analysis. These are crucial for the role and will show that you understand the expectations of the position.

How to prepare for a job interview at H & M Hennes & Mauritz Gruppe

✨Show Your Leadership Skills

As a Department Manager, it's crucial to demonstrate your leadership abilities. Share specific examples of how you've successfully led teams in the past, focusing on your approach to motivating and developing team members.

✨Emphasize Customer Experience

Highlight your commitment to a customer-first mindset. Prepare to discuss strategies you've implemented to enhance customer satisfaction and how you plan to ensure a positive shopping experience at H&M.

✨Know Your KPIs

Familiarize yourself with key performance indicators related to sales and profit. Be ready to discuss how you've analyzed and improved these metrics in previous roles, showcasing your analytical skills.

✨Discuss Health & Safety Standards

Understanding health and safety regulations is vital. Be prepared to talk about your experience ensuring compliance with legal standards and how you prioritize the safety of both employees and customers in your management practices.

Department Manager - High Street Kensington
H & M Hennes & Mauritz Gruppe
H
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