At a Glance
- Tasks: Lead a department to enhance sales and deliver an exceptional customer experience.
- Company: Join H&M Group, a diverse family of fashion brands committed to sustainability.
- Benefits: Enjoy staff discounts, competitive perks, and global development opportunities.
- Why this job: Make a real impact in fashion while growing your leadership skills.
- Qualifications: Management experience in a customer-facing role and a passion for team development.
- Other info: Flexible hours with a focus on inclusion and diversity in the workplace.
The predicted salary is between 28800 - 43200 £ per year.
This is a permanent position offering 39 hours per week. The position is based in the H&M Staines store. Our Leaders have the ambition to make our people and business grow. As a Department Manager, you are responsible for overseeing a department to support the Sales and Profit of the store and along with your Team deliver a Customer First Experience.
Key responsibilities:
- You lead with a vision to secure the best experience for all our colleagues and customers.
- You evaluate your team’s performance, provide regular feedback, and support succession through their development and training.
- You analyse and follow up on Sales & Profit KPI's for your department.
- You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers' safety.
We are looking for people who have:
- Management experience in a customer-facing environment.
- Previous experience of leading and managing teams.
- A passion for profitability and people.
- Availability 7 days fully flexible, weekends included.
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.
Inclusion & Diversity: H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Deparment Manager - Staines employer: H & M Hennes & Mauritz Gruppe
Contact Detail:
H & M Hennes & Mauritz Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deparment Manager - Staines
✨Tip Number 1
Network like a pro! Reach out to current or former employees at H&M through LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show your passion for the brand! Familiarise yourself with H&M’s values and recent initiatives. This will help you connect your personal experiences to their mission during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the H&M family.
We think you need these skills to ace Deparment Manager - Staines
Some tips for your application 🫡
Show Your Leadership Skills: As a Department Manager, we want to see your management experience shine through. Highlight any previous roles where you led a team, focusing on how you motivated and developed your colleagues to achieve their best.
Focus on Customer Experience: We’re all about delivering a Customer First Experience. Make sure to include examples of how you've enhanced customer satisfaction in your past roles. This will show us that you understand the importance of putting customers at the heart of everything we do.
Be Data-Driven: Since you'll be analysing Sales & Profit KPIs, it’s crucial to demonstrate your ability to work with data. Share any experiences where you used metrics to drive decisions or improve performance in your department.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your details and get you started on your journey with H&M!
How to prepare for a job interview at H & M Hennes & Mauritz Gruppe
✨Know Your Numbers
As a Department Manager, you'll need to be on top of Sales & Profit KPIs. Before the interview, brush up on relevant metrics and think about how you've used data to drive performance in your previous roles. Be ready to discuss specific examples where your analysis led to improved results.
✨Showcase Your Leadership Style
H&M is looking for someone who can lead with vision. Prepare to talk about your management experience in a customer-facing environment. Think of instances where you’ve motivated your team, provided feedback, or supported their development. Highlight your approach to creating a positive work culture.
✨Emphasise Customer Experience
Since delivering a Customer First Experience is key, come equipped with examples of how you've enhanced customer satisfaction in past roles. Discuss any initiatives you've implemented that improved service or engagement, and be ready to share your thoughts on what makes a great shopping experience.
✨Be Flexible and Open-Minded
With the role requiring full flexibility, it’s important to convey your willingness to adapt. Share experiences where you’ve successfully managed changing priorities or worked outside of standard hours. This will show that you’re committed to supporting the team and the business, no matter the circumstances.