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For Companies At a Glance
- Tasks: Be the friendly face of our brand, assisting customers and enhancing their shopping experience.
- Company: Join H&M Group, a global leader in fashion retail committed to inclusivity and diversity.
- Benefits: Enjoy a 25% staff discount and access to extensive development opportunities worldwide.
- Why this job: This role offers a chance to connect with customers and be part of a vibrant team culture.
- Qualifications: No prior experience needed; just bring your passion for fashion and a positive attitude!
- Other info: Part-time contracts available for 12h or 20h per week; apply with your CV in English.
As the Sales Advisor, you are the friendly face that greets our customers and embodies the heart of our brand.
You\’ll have the opportunity to provide high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms, and throughout the shop floor, you\’ll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock, and merchandising the latest garments on the shop floor.
Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you\’ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.
While previous experience in customer service and familiarity with fabrics are nice to have, they\’re not mandatory.
Qualifications
- Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
- Proactive; you use your initiative to provide customers with a memorable shopping experience
- Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
- You listen to and show interest in others’ ideas and opinions
- You’re honest and genuine in your approach
- You are interested in fashion and trends
- You are communicative, positive, and open-minded
- You’re willing to learn and adapt
- You’re collaborative, inclusive, and supportive of others
- You have good English language skills
Additional Information
This is a part-time position with contracts of 12h and 20 hours a week. Please apply by sending in your CV in English as soon as possible.
We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
Inclusion & Diversity
At H&M Group, we’re committed to creating and maintaining inclusive, diverse, and equitable workplaces throughout our organization. Our teams should consist of a variety of people who share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible, and how we relate to colleagues and customers worldwide. Therefore, all diversity dimensions are considered in our recruitment process.
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Sales Advisor 12h - 20h employer: H & M Hennes & Mauritz Gruppe
Contact Detail:
H & M Hennes & Mauritz Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor 12h - 20h
✨Tip Number 1
Show your enthusiasm for fashion and trends during your interactions. When you engage with us, let your passion for the industry shine through, as this will resonate well with our brand values.
✨Tip Number 2
Demonstrate your customer-focused mindset by sharing examples of how you've provided excellent service in previous roles. This will help us see your genuine interest in enhancing the shopping experience.
✨Tip Number 3
Be proactive in your approach. Think about ways you can improve processes or enhance customer interactions, and be ready to discuss these ideas when you meet us.
✨Tip Number 4
Emphasise your collaborative spirit. Share experiences where you've worked well in a team, as we value inclusivity and support among our staff.
We think you need these skills to ace Sales Advisor 12h - 20h
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Sales Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised CV: Create a CV that reflects your customer service experience, even if it's not directly related to fashion. Emphasise your communication skills, proactivity, and any relevant experiences that showcase your ability to enhance customer experiences.
Write a Compelling Cover Letter: In your cover letter, express your genuine interest in the role and the brand. Share specific examples of how you've provided excellent customer service in the past and how you can contribute to creating welcoming experiences for customers.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at H & M Hennes & Mauritz Gruppe
✨Show Your Customer Focus
As a Sales Advisor, your primary role is to provide excellent customer service. Be prepared to share examples of how you've gone above and beyond for customers in the past. This will demonstrate your genuine interest in enhancing their shopping experience.
✨Emphasise Your Proactivity
The job requires a proactive approach to customer service. Think of instances where you've taken the initiative to solve a problem or improve a process. Highlighting these experiences will show that you're ready to contribute positively from day one.
✨Express Your Interest in Fashion
Since the role involves working with garments and trends, be sure to convey your passion for fashion during the interview. Discuss your favourite styles or current trends, as this will help you connect with the brand's ethos and show your enthusiasm for the industry.
✨Demonstrate Team Spirit
Collaboration is key in this role. Prepare to discuss how you've worked effectively within a team in previous positions. Sharing examples of how you support and uplift your colleagues will illustrate that you're a great fit for their inclusive culture.
