Job Description
We are recruiting on behalf of a highly successful hospitality business for an experienced Front Office Manager / Front of House Manager to join the leadership team at a premium London hotel.
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This is an excellent opportunity for an ambitious hospitality professional looking to take the next step in their career with a business renowned for investing in its people, offering genuine progression opportunities and rewarding high performance.
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The Role
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Reporting to the Cluster General Manager, you will oversee operations, ensuring an exceptional guest experience while driving team performance, revenue, and operational excellence.
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Key responsibilities include:
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- Leading, coaching and developing the Front Office team
- Delivering exceptional guest service and maintaining the highest operational standards
- Managing departmental performance, budgets and payroll costs
- Driving room revenue, occupancy and upselling opportunities
- Supporting recruitment, training, succession planning and employee development
- Ensuring compliance with health & safety, brand standards and company procedures
- Handling guest feedback and resolving issues professionally
- Acting as Duty Manager when required and supporting the wider hotel operation
- Leading, coaching and developing the Housekeeping team
- Maintenance team and Health and Safety
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About You
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We're looking for someone who has:
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- Previous Front Office Management experience within a quality hotel environment
- Strong leadership and people management skills
- A passion for delivering exceptional guest experiences
- Commercial awareness with experience managing departmental performance
- Excellent communication and organisational skills
- A proactive, hands-on management style
- The ability to motivate, develop and inspire a high-performing team
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What's on Offer
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- Salary up to £53,000
- Performance-based incentive scheme
- Excellent benefits package
- Clear career progression within a growing organisation
- Ongoing leadership training and professional development
- Employee discounts and wellbeing initiatives
- Supportive and collaborative working environment
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If you're an experienced Front Office Manager ready to join a business that truly invests in its people and offers genuine opportunities for career growth, we'd love to hear from you.
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Hotel Front of House / Front office Manager / in London employer: H International Consultant / HIa Legal
Join a vibrant team in a stunning location along the River Dart estuary, where you will enjoy a supportive work culture that values collaboration and creativity. With included accommodation and a balanced Monday to Friday schedule, this role offers an excellent work-life balance, alongside opportunities for personal and professional growth within the hospitality industry.
Contact Details:
H International Consultant / HIa Legal Recruitment Team
