We are recruiting on behalf of a highly successful hospitality business for an experienced Front Office Manager / Front of House Manager to join the leadership team at a premium London hotel.
This is an excellent opportunity for an ambitious hospitality professional looking to take the next step in their career with a business renowned for investing in its people, offering genuine progression opportunities and rewarding high performance.
The Role
Reporting to the Cluster General Manager, you will oversee operations, ensuring an exceptional guest experience while driving team performance, revenue, and operational excellence.
Key responsibilities include:
- Leading, coaching and developing the Front Office team
- Delivering exceptional guest service and maintaining the highest operational standards
- Managing departmental performance, budgets and payroll costs
- Driving room revenue, occupancy and upselling opportunities
- Supporting recruitment, training, succession planning and employee development
- Ensuring compliance with health & safety, brand standards and company procedures
- Handling guest feedback and resolving issues professionally
- Acting as Duty Manager when required and supporting the wider hotel operation
- Leading, coaching and developing the Housekeeping team
- Maintenance team and Health and Safety
About You
We're looking for someone who has:
- Previous Front Office Management experience within a quality hotel environment
- Strong leadership and people management skills
- A passion for delivering exceptional guest experiences
- Commercial awareness with experience managing departmental performance
- Excellent communication and organisational skills
- A proactive, hands-on management style
- The ability to motivate, develop and inspire a high-performing team
What's on Offer
- Salary up to £53,000
- Performance-based incentive scheme
- Excellent benefits package
- Clear career progression within a growing organisation
- Ongoing leadership training and professional development
- Employee discounts and wellbeing initiatives
- Supportive and collaborative working environment
If you're an experienced Front Office Manager ready to join a business that truly invests in its people and offers genuine opportunities for career growth, we'd love to hear from you.
Hotel Front of House / Front office Manager / in London employer: H International Consultant / HIa Legal Careers
Join the PHD Hospitality Group as a Cluster Revenue Manager and be part of an exciting growth phase within a dynamic and inclusive work environment. With competitive pay, comprehensive training and development programs, and clear pathways for career progression, this role offers a unique opportunity to influence strategy and drive revenue success across our hotel portfolio in London. Embrace the chance to collaborate with experienced leaders while enjoying the flexibility of a hybrid work model that supports both professional and personal growth.
Contact Details:
H International Consultant / HIa Legal Careers Recruitment Team
