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- Tasks: Engage with customers to boost sales and ensure smooth operations at our hire centre.
- Company: Join a dynamic team in a busy hire centre in Strood, Kent.
- Benefits: Earn up to £13 per hour, plus bonuses, pension, and free parking.
- Why this job: Kickstart your career in customer service with full training and growth opportunities.
- Qualifications: Customer-focused attitude and basic IT skills; experience preferred but not essential.
- Other info: Flexible working hours and a friendly, supportive environment await you.
Job Title: Sales & Customer Service Assistant
Reporting to: Sales Supervisor
Working Hours: Monday – Friday, 9am – 5.00pm (working hours are negotiable), Lunchbreak TBA dependent on working hours
Salary: Up to £13 per hour + Bonus Scheme
Location: Strood, Kent.
Purpose:
To make contact with new & existing customers who have previously dealt with us to gain further business from them, and to assist where needed to ensure the smoothing running of the national hire centre office.
Primary Responsibilities:
We have an opening within our busy hire centre, as a member of our sales team. Office duties will mainly be telephone contact to re-establish client contact with existing customers within our database, you will also be required to generate new hires and process ongoing hires, customer requests and queries to assist our hire team as and when required.
You will be required to record your work on our database and follow the processes to ensure compliance & display a methodical approach to work, resulting in timely completion of tasks.
Office experience would be preferable but not essential as full training will be given. Computer experience is necessary. We welcome applications with a variety of previous experience including applicants seeking their first job. Full training will be provided but we ask that you are naturally customer focused, outgoing with a confident disposition including a friendly, professional telephone manner.
Skills/Qualifications:
- Administrative background (preferable)
- Methodical and organised
- Good written and verbal communication skills
- Customer focused with a confident, friendly disposition
- IT proficient
- Maths/English to GCSE standard (or equivalent)
Benefits
- Pension contribution
- Generous incentive bonus scheme (uncapped) and available from day one and paid monthly
- Free parking
- 20 Days Holiday + Bank Holidays
- Overtime (as maybe mutually agreed)
Job Types: Full-time, Permanent
Pay: Up to £13.00 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Ability to commute/relocate:
- Strood: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
Sales and Customer Service Assistant employer: H. E. Services (Plant Hire) Ltd
Contact Detail:
H. E. Services (Plant Hire) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress to impress! Even if the office vibe is casual, it's always better to be slightly overdressed than underdressed. A smart appearance shows that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales and Customer Service Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Sales and Customer Service Assistant role. We want to see how you can contribute to our team, so don’t hold back on showcasing your customer-focused attitude!
Show Off Your Communication Skills: Since this role involves a lot of telephone contact, it’s essential to demonstrate your written communication skills in your application. Use clear and concise language, and don’t forget to keep it friendly and professional – just like we would on the phone!
Highlight Relevant Experience: Even if you’re new to the job market, share any relevant experience you have, whether it’s from previous jobs, volunteer work, or even school projects. We value a variety of backgrounds, so let us know how your past experiences can help you excel in this role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary information we need to consider your application. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at H. E. Services (Plant Hire) Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales and Customer Service Assistant role. Familiarise yourself with the responsibilities, such as making contact with customers and processing hires. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of telephone contact, practice your verbal communication skills. Think about how you can convey information clearly and professionally. You might even want to do a mock call with a friend to get comfortable with the kind of conversations you’ll be having.
✨Demonstrate Your Customer Focus
Be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond for a customer. This will highlight your customer-focused attitude, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You could ask about the team you'll be working with or what a typical day looks like. It’s a great way to engage with the interviewer and leave a positive impression.
