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- Tasks: Lead and optimise global field service operations for Hitachi Energy.
- Company: Join Hitachi Energy, a leader in engineering and technology solutions.
- Benefits: Enjoy flexible working, competitive salary, and career growth opportunities.
- Why this job: Shape the future of service operations while fostering collaboration and continuous improvement.
- Qualifications: Bachelor's degree in Business or Engineering; 5+ years in service management required.
- Other info: Remote work available; travel required for this role.
The predicted salary is between 43200 - 72000 £ per year.
Location:
Birmingham, England, United Kingdom
Job ID:
R0088374
Date Posted:
2025-04-11
Company Name:
HITACHI ENERGY LTD
Profession (Job Category):
Engineering & Science
Job Schedule:
Full time
Remote:
Yes
Job Description:
Exciting Opportunity to shape the future of Field Service within Hitachi Energy!
We are seeking a highly motivated and experienced Global Field Service Operations Manager within the Global Operations team. This role will directly report to the Head of Global Operations & Networks.
The successful candidate will be responsible for overseeing and optimizing Field Service Operations across the entirety of Hitachi Energy, including multiple regions and business lines, ensuring high-quality service delivery and customer satisfaction.
Additionally, the role will focus on expanding and developing our Field Service population in line with Service and New Business growth. The role works closely with operations, HR, training network, workshops and the global business process owner for field service processes.
You will shape the future!
Location is flexible, travel will be required to fulfil this role.
The opportunity:
- Leadership and Management:
- Lead, develop and manage the requirements for the role and competence matrix of Field Service Network for the entire Hitachi Energy, creating a career pathway for our people to thrive.
- Lead, develop and manage the Field Service Network capabilities and capacity planning across the business.
- Lead, develop and manage the Field Service Network standard framework, tools and standards for Hitachi Energy.
- Foster a culture of continuous improvement and operational excellence within the Field Service Operations.
- Foster a culture of strong collaboration between the factories, service units and functions.
- Footprint extensions & deliver growth
- Develop and implement strategies to establish and grow service operations in new locations/regions.
- Build partnerships and alliances to support expansion efforts and achieve growth targets.
- Identify and evaluate new markets and regions for service operations expansion.
- Strategic Planning:
- Develop and execute strategic plans to enhance Global Field Service Operations.
- Collaborate with cross-functional teams, HUB operations and Local Service Units to align service operations with overall business objectives.
- Service Delivery:
- Ensure consistent and high-quality service delivery for across all regions.
- Develop and implement service standards, policies, and procedures specific to Field Service Operations.
- Performance Management:
- Monitor and analyze service performance metrics, identifying areas for improvement.
- Identify opportunities for cost savings and efficiency improvements.
- Implement corrective actions to address performance gaps and enhance service quality.
- Customer Satisfaction:
- Develop and maintain strong relationships with key customers and key stakeholders, addressing their needs and concerns promptly.
- Implement customer feedback mechanisms to continuously improve service delivery.
Your Background:
- Bachelor’s degree or equivalent experience in Business, Engineering, or a related field. Master’s degree is optional but preferred.
- Demonstrable and extensive experience in large service /operations management.
- Strong leadership and team management skills, minimum of 5 years of experience leading large and geographically diverse teams
- Strong customer focus and result oriented
- Excellent analytical and problem-solving abilities.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
Preferred Skills:
- Experience in the power sector (high voltage, transformers, grid integration, service) sector.
- Knowledge of specific power sector systems and technologies.
- Multilingual capabilities.
- Complex project implementation record.
What We Offer
- Inclusive Work Environment: we foster a diverse and inclusive workplace where everyone feels valued and respected.
- Career Growth: enjoy excellent career opportunities in a global company that supports your professional development.
- Supportive Team: be part of a team with inspiring colleagues who collaborate and support each other.
- Work-Life Balance: we understand the importance of work-life balance and offer flexible working arrangements.
- Competitive Benefits: receive a competitive salary and pension plan. Specific benefits depend on hiring location.
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. #J-18808-Ljbffr
Global Field Service Operations Manager - Service BU employer: H-E Parts
Contact Detail:
H-E Parts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Field Service Operations Manager - Service BU
✨Tip Number 1
Familiarise yourself with the latest trends in field service operations, especially within the power sector. Understanding the specific challenges and innovations in this industry will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the field service and operations management sectors. Attend relevant industry events or webinars to connect with potential colleagues and learn more about Hitachi Energy's culture and values.
✨Tip Number 3
Prepare to discuss your leadership experiences in managing diverse teams. Highlight specific examples where you've successfully implemented strategies that led to improved service delivery and customer satisfaction.
✨Tip Number 4
Research Hitachi Energy’s recent projects and initiatives in global operations. Being knowledgeable about their current goals and challenges will allow you to tailor your conversations and demonstrate your genuine interest in the role.
We think you need these skills to ace Global Field Service Operations Manager - Service BU
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service operations management, leadership, and customer satisfaction. Use specific examples that demonstrate your ability to lead diverse teams and improve service delivery.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with Hitachi Energy's goals. Mention your experience in strategic planning and operational excellence, and how you can contribute to their growth.
Highlight Relevant Skills: Emphasise your analytical and problem-solving skills, as well as your ability to work in fast-paced environments. If you have experience in the power sector or multilingual capabilities, make sure to include these as they are preferred skills.
Showcase Leadership Experience: Detail your leadership experience, particularly in managing large teams across different regions. Provide examples of how you've fostered collaboration and continuous improvement within your previous roles.
How to prepare for a job interview at H-E Parts
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Global Field Service Operations Manager. Familiarise yourself with the key aspects of the role, such as leadership, strategic planning, and service delivery, so you can discuss how your experience aligns with these requirements.
✨Showcase Leadership Experience
Prepare to discuss your previous leadership roles, especially in managing large and diverse teams. Highlight specific examples where you successfully led projects or initiatives that improved service operations or customer satisfaction.
✨Demonstrate Analytical Skills
Be ready to talk about how you've used analytical skills to monitor performance metrics and implement improvements. Share examples of how you've identified areas for cost savings or efficiency enhancements in past roles.
✨Emphasise Customer Focus
Since customer satisfaction is crucial for this role, prepare to discuss how you've built and maintained strong relationships with clients. Provide examples of how you've addressed customer needs and implemented feedback mechanisms to enhance service delivery.
