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- Tasks: Lead a dynamic team in managing reservations and events at a top London venue.
- Company: Join an iconic independent restaurant group known for exquisite food and exceptional service.
- Benefits: Enjoy a competitive salary, bonuses, commission, and a Monday to Friday work schedule.
- Why this job: Be part of a stable operation with opportunities for growth and development in a vibrant environment.
- Qualifications: Strong leadership, communication skills, and experience with reservation systems are essential.
- Other info: Located in Victoria, easily accessible from most areas in London.
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
Our client is an iconic independent restaurant and event based venue that offers exquisite food across two very successful venues. The group is well-established in London and are planning to expand their portfolio in the coming years. The successful candidate can expect to be part of a very stable and successful operation!
Benefits:- Monday to Friday shift patterns.
- A competitive starting package of £50,000 per annum + bonus + commission.
- Bonus related incentives payable twice per annum.
- 3% to 7% commission on organic sales – uncapped.
- Based in Victoria – easy commute from most areas in London.
- Very stable team and operation.
- Act as a proud ambassador of the restaurant/venue.
- Support and train your team of reservation agents to ensure the smooth delivery of incoming/outgoing calls.
- Delegating staff rotas.
- Ensuring the team are motivated and organised.
- Managing all third-party enquiries.
- Management of reports for reservations and events.
- Responsible for the groups Private Dining & Membership Manager.
- Development of sales revenue both pro/reactive.
- A hands-on, natural leader with strong communication & organisational skills and the ability to coach and motivate the team.
- Knowledge of Quadranet, OpenTable, Collins and/or other reservation systems is required.
- An enthusiastic team player with a guest focused approach and excellent attention to detail.
- A result-driven individual who can work proactively, dealing with and maximising all events/reservation enquiries.
- Freedom and support to pro-actively develop organic leads.
- Assist with hosting Events when required.
Head of Reservations Sales and Events employer: H & C Solutions
Contact Detail:
H & C Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Reservations Sales and Events
✨Tip Number 1
Familiarise yourself with the reservation systems mentioned in the job description, such as Quadranet and OpenTable. Having hands-on experience or knowledge of these platforms will give you a significant edge during the interview process.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and trained teams in previous roles. Be ready to discuss specific strategies you used to enhance team performance and customer satisfaction.
✨Tip Number 3
Research the restaurant and event venue's unique offerings and their approach to customer service. This knowledge will not only help you stand out but also demonstrate your genuine interest in becoming an ambassador for their brand.
✨Tip Number 4
Prepare to discuss your proactive sales strategies and how you've previously developed organic leads. Highlight any successful campaigns or initiatives you've led that resulted in increased reservations or event bookings.
We think you need these skills to ace Head of Reservations Sales and Events
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations, sales, and events management. Emphasise your leadership skills and any specific software knowledge, such as Quadranet or OpenTable.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention how your skills align with the responsibilities listed, particularly in team motivation and guest-focused service.
Showcase Your Achievements: In both your CV and cover letter, include specific examples of past successes in similar roles. Highlight any measurable outcomes, such as increased sales or improved team performance, to demonstrate your impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at H & C Solutions
✨Show Your Leadership Skills
As a Head of Reservations, Sales and Events, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've successfully led teams in the past, focusing on your coaching and motivational techniques.
✨Familiarise Yourself with Reservation Systems
Knowledge of systems like Quadranet, OpenTable, and Collins is essential for this role. Make sure to mention any experience you have with these platforms during the interview, as it shows you're ready to hit the ground running.
✨Emphasise Your Guest-Focused Approach
This position requires a strong guest-focused mindset. Prepare to discuss how you've previously ensured customer satisfaction and how you plan to maintain high standards in the new role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle various situations. Think of scenarios where you've had to manage reservations or events under pressure, and be ready to explain your thought process and outcomes.
