Company Description
H.AZEEM London is an award-winning gemstone jewellery brand known for timeless design, meticulous craftsmanship, and a strong connection to heritage. Founded in London and endorsed by Historic Royal Palaces as an official jewellery licensee specialist, the brand draws inspiration from historic locations to create pieces that blend heritage elegance with contemporary luxury. The founder, Hinna Azeem, left a banking career, trained at Central Saint Martins, and travelled across multiple continents to source distinctive gemstones. H.AZEEM London jewellery is now available worldwide and showcased at UNESCO World Heritage Sites, museums, and royal palaces across the UK and Europe. The brand is driven by the belief that jewellery is a meaningful expression of history, culture, and personal identity.
Role Description
The Operations Administrator is a part-time, on-site role based in Hammersmith, supporting the smooth running of day-to-day business activities. Responsibilities include coordinating order processing, managing inventory updates, and maintaining accurate records and documentation. The role involves handling administrative tasks such as data entry, filing, scheduling, and assisting with supplier and logistics coordination. The Operations Administrator will also support customer service by responding to enquiries, resolving issues, and ensuring a high standard of client experience. Collaboration with the operations and leadership teams is expected to help streamline workflows, improve procedures, and support the brand’s growth.
Qualifications
- Candidates should possess strong Operations Management skills, including process coordination, workflow optimization, and basic inventory oversight.
- Candidates should possess Administrative Assistance skills, such as data entry, document management, scheduling, and general office support.
- Candidates should possess Customer Service skills, including handling enquiries, managing customer expectations, and resolving issues professionally.
- Candidates should possess Analytical Skills, with the ability to interpret operational data, identify inefficiencies, and suggest improvements.
- Candidates should possess clear and professional Communication skills, both written and verbal, to liaise with internal teams, suppliers, and customers.
- Relevant experience in retail, e-commerce, or luxury goods operations is beneficial.
- Marketing experience such as SEO, managing social calendars and scheduling is a bonus
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment are preferred.
- Proficiency with common office software and basic spreadsheet tools is advantageous.
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